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Set-up problems with Airport Express

907 Views 4 Replies Latest reply: Oct 20, 2013 9:09 AM by uraniumboy RSS
uraniumboy Calculating status...
Currently Being Moderated
Sep 24, 2013 5:10 AM



I am trying to set up an Airport Express to allow me to wirelessly stream Spotify to my audio system via iPhone/iPad etc. As such, I believe I need to set the Airport Express to join my existing network.


However, getting a green light on the Airport Express has proved elusive. I have tried to set-up via the Airport Utility on my iPhone 5 and almost get there before receiving the "unexpected error" message. I have also tried to set-up via Airport Utility (v.5.6.1) on my iMac (running Mac OS X v.10.6.8). In this case the set-up seems to proceed but, ultimately, the system is unable to see the Airport Express and I am forced to do a hard re-set of the Airport Express.


If anyone could walk me through what I need to do or what is going wrong it would be much appreciated. I have to say that I am distinctly unimpressed with Apple for making this so difficult.

Mac OS X (10.6.8)
  • Bob Timmons Level 9 Level 9 (75,675 points)
    Currently Being Moderated
    Sep 24, 2013 6:11 AM (in response to uraniumboy)

    Apple assumes that your existing wireless is using modern industry standard wireless security settings and that you know the name and password of your wireless network.


    We will assume that you know the name of the network and the password.


    The setting for wireless security on the AirPort is set to WPA/WPA2 Personal since that will work with most modern wireless networks.


    However, if your wireless network is using much older...and much less secure.....WEP security settings, the Express will not join your wireless network correctly.


    So, the first troubleshooting step would be to check to see exactly what type of wireless security settings that your wireless network is using. Post back with that info when you can and we will continue.


    If you do not know what type of wireless security settings your wireless router is using, you may need to consult the documentation for the device,or call your Internet Service Provider for that information.

  • Bob Timmons Level 9 Level 9 (75,675 points)
    Currently Being Moderated
    Sep 24, 2013 7:44 AM (in response to uraniumboy)

    I would suggest that you first test to make sure that the Express will connect to your network using no security. If it will, then you know that the key will be to find a matching security setting on your router.


    If the Express will not connect during the temporary "test", then your router may be using a "wide channels" setting or something similar which the Express does not support. Obviously, if the Express cannot connect with no security, it will never connect with security enabled.


    If the Express connects using no security, then look for settings like this on your router to see if one will work:






    If still no luck, all that you can do is try the settings that are availabe on your router in a trial and error process to see if a match can be found.


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