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TS1424: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors

TS1424 I purchased the series "Call the Midwife" and downloaded it to my Windows desktop. Then I tried to sync the episodes to my 1st generation iPad and an error message told me that the video format was incompatable with the my iPad. What to do?

181 Views 2 Replies Latest reply: Sep 24, 2013 11:48 AM by jjsylves RSS Branched to a new discussion.
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Sep 22, 2013 2:17 PM

After downloading into my computer, I tried syncing to my iPad but to no avail. The purchased tv series would not sync. So then I tried to download via wifi directly to my iPad and the first two episodes downloaded no problem. The following 6 episodes then said that the video format was not compatible with my iPad and therefore would not download.  What should I do. I don't even know who to ask in Apple nor how to get in touch without paying a fee.

iPad, iOS 5.1.1


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