Skip navigation

Mac 10.8.5 - IOS7 Bluetooth Crisis

3693 Views 20 Replies Latest reply: Oct 26, 2013 8:57 AM by JakeF23 RSS Branched to a new discussion.
1 2 Previous Next
jwilbur Calculating status...
Currently Being Moderated
Sep 20, 2013 6:13 AM

Seems to me there is a big problem with the new Apple OS upgrades killing Bluetooth! In my case on my MacBook.

 

I've been struggling with this for 2 days, since I upgraded to 10.8.5 which I needed to go to get the latest iTunes, which I needed to upgrade my iPhone and iPad to IOS7 . . . yes, right down the garden path I walked

 

MacBook Pro 17", early 2009.

 

After the 10.8.5 upgrade Bluetooth is Not Available, same as seanluck13.

-System Preferences: no sign of Bluetooth

-System Search: no sign of Bluetooth

-System Profile Information: Bluetooth: No Information Found

-So Bluetooth is absent, removed, not present -- AGHHHHH!!!!!

 

Apple BT keyboard and trackpad can't be used. MacBook trackpad is worn out and I get wrist strain trying to activate it!

 

I read on a forum that a fix was to reinstall the system over the internet after a CMD-OPT-R restart. Did that -- 5 HOURS LATER -- NO CHANGE, BLUETOOTH STILL ABSENT !@(%&( )TY(@Q#*!!

 

Please someone help me before I throw this Mac down the garbage shoot. At the moment that's only a fantasy.

MacBookPro 17", Mac OS X (10.6)
  • Will Mandujano Calculating status...
    Currently Being Moderated
    Sep 20, 2013 11:02 AM (in response to jwilbur)

    I upgraded to ios7 and i have the same problem, with my macpro. Blue tooth not available, checked preferences and the bluetooth option is now gone from system prefs. Trackpad is no longer usable this morning.

     

    checked for updates and im S O L for now...

     

    Model Name:          Mac Pro

      Model Identifier:          MacPro5,1

      Processor Name:          Quad-Core Intel Xeon

      Processor Speed:          2.8 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          8 MB

      Memory:          16 GB

      Processor Interconnect Speed:          4.8 GT/s

      Boot ROM Version:          MP51.007F.B03

  • Andy Milder Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 24, 2013 6:27 PM (in response to jwilbur)

    Bluetooth dead RIGHT after "upgrading" to 10.8.5. Ugh.

  • Barry Hemphill Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Sep 24, 2013 7:40 PM (in response to jwilbur)

    Try a reset of the SMC.  If that does not work, download the combo upgrade.

     

    Barry

    MacBook Pro, OS X Mountain Lion (10.8.5), 8 GB memory
  • cluebcke Calculating status...
    Currently Being Moderated
    Sep 25, 2013 11:55 AM (in response to Barry Hemphill)

    Neither of those worked. It would be so great if there were an actual proven solution for this, rather than just the same recommended "fix something that broke somewhere" routine.

  • nanter Calculating status...
    Currently Being Moderated
    Sep 25, 2013 4:23 PM (in response to jwilbur)

    Same problem here. Attempted the SMC reset, NVRAM reset, combo update, and full reinstall via the Internet. Nothing made a difference, and I continue to sit here with my bluetooth trackpad non-functional, using the laptop open despite my external display.

     

    It is really egregious how these sorts of significant problems always occur with updates but Apple does nothing to acknowledge their existence. Invariably, this will be fixed at some point, but Apple's quite deliberate refusal to comment on the reality of these issues and let the user community know they are working on it is just a bit ... douchey.

  • Andy Milder Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 25, 2013 6:32 PM (in response to nanter)

    I could not agree more.

     

    I should note that the downgrade (via a complete reinstall from Time Machine) got my Bluetooth up and running. This is really terrible on Apple's part, which is becoming par for the course. I suppose they're the new Microsoft...

  • photojackson Calculating status...
    Currently Being Moderated
    Sep 25, 2013 7:23 PM (in response to jwilbur)

    This worked for me.

     

    1. Shut down.

    2. Disconnect main power (pull the plug.)

    3. Press power button and hold for 10 seconds (do this twice)

    4. Reconnect main power.

    5. Press power button.

     

    When it came back on, the Bluetooth worked and my Apple Magic Mouse was happy again.

  • Barry Hemphill Level 7 Level 7 (33,065 points)
    Currently Being Moderated
    Sep 25, 2013 7:30 PM (in response to photojackson)

    Guess what?  You reset the SMC.  Pushing the power button twice ( or 40 times) while the computer is unplugged dies absolutely nothing.

     

    Barry

    MacBook Pro, OS X Mountain Lion (10.8.5), 8 GB memory
  • Abdulkadiro Calculating status...
    Currently Being Moderated
    Oct 3, 2013 12:46 PM (in response to jwilbur)

    What we will do?

    Apple magic mouse doesn't pair after upgraded to 10.8.5. (MacBook Pro Mid 2010 ,

    OS X 10.8.5 (12F37) )

    I've tried averything at forum.

    1. Reinstall updates

    2. Reconnect Power

    3. No backup 10.8.4 (Time machine no)

  • Abdulkadiro Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 4, 2013 12:43 PM (in response to Abdulkadiro)

    Tonight I tried install , but ........

     

    OS X Mountain Lion 10.8.5 Supplemental Update

    Fixes an issue that may prevent certain USB Bluetooth adapters from working

     

     

    Still waiting Apple response to solve problem without formatting or back to 10.8.4 (impossible for me -no backup)

  • Andy Milder Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 4, 2013 6:26 PM (in response to jwilbur)

    Installed the New Supplemental update. No help. Built-in Bluetooth on my 27" Late 2009 iMac is still disabled.

     

    Apple, you removed my last post. I'm not sure why. Yes, I was and remain annoyed, but if you're reading these, PLEASE fix this.

  • jeanjou Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 4:43 PM (in response to Andy Milder)

    i use the OS 10.8.5 intel core i7 with 8go DDR3 build 12F45, bought one month ago.

    I find the following bug : conflict between wifi and bluetooth. When my MagicMouse is enabled, if I walk away 3 or 5m without disabling the mouse, then the wifi stop working and then it searches for a network indicates that the connection is non-existent. miracle: I turn off the bluetooth in the menu bar and the wifi is working again properly??... anybody can tell me if this bug is known? is there a patch for this?

  • Abdulkadiro Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 23, 2013 10:59 PM (in response to Abdulkadiro)

    OS X Mavericks was solved my bluetooth magic mouse pair problem. Thank you APPLE...

  • JakeF23 Calculating status...
    Currently Being Moderated
    Oct 24, 2013 2:40 PM (in response to Abdulkadiro)

    Unfortunately Mavericks for me in this regard.  Bluetooth still broke.

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.