Doug1943
Level 1 (0 points)

Q: Confirm that iTunes 11.1 and Windows 8.1 are not compatible.

My system worked as expected today until the update of iTunes. I am now not able to see my iPad listed in iTunes but I am able to see the iPad storage in file Explorer.

I have re-installed iTunes, updated the driver, tried other USB ports all to no avail.

iPad (4th gen) Wi-Fi + Cellular (MM), Windows 8, I had to use WiFi to do the update

Posted on Sep 18, 2013 6:00 PM

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Doug1943

Q: Confirm that iTunes 11.1 and Windows 8.1 are not compatible.

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  • Helpful answers

  • by scottrm20,

    scottrm20 scottrm20 Sep 24, 2013 10:04 PM in response to Doug1943
    Level 1 (0 points)
    Sep 24, 2013 10:04 PM in response to Doug1943

    workaround a friend of mine gave me

    1. connect phone to computer

    2. Open Control Panel

    3. switch your view to small icons

    4. open devices and printers

    5. you should see your iPhone in the list (near the bottom)

    6. right click and pick properties

    7. change to elevated prompt / change settings

    8. go to driver tab

    9. update the driver by pointing it to: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

    10. ok thru the prompts and iTunes will load and your back in business!

  • by diesel vdub,

    diesel vdub diesel vdub Sep 25, 2013 3:18 AM in response to Doug1943
    Level 7 (22,030 points)
    Sep 25, 2013 3:18 AM in response to Doug1943

    Windows 8.1 has yet to be officially released, therefore it is not supported.

  • by scottrm20,

    scottrm20 scottrm20 Sep 25, 2013 4:08 AM in response to diesel vdub
    Level 1 (0 points)
    Sep 25, 2013 4:08 AM in response to diesel vdub

    Using the steps I provided windows 8.1 and windows 8 works just fine.

     

    Windows 8.1 is released just not everyone has access to it until the official release date.

  • by grr1212,

    grr1212 grr1212 Sep 26, 2013 8:55 AM in response to scottrm20
    Level 1 (0 points)
    Sep 26, 2013 8:55 AM in response to scottrm20

    This worked for me - Thanks Have a Good Day

  • by PGB65,

    PGB65 PGB65 Oct 24, 2013 1:02 PM in response to scottrm20
    Level 1 (5 points)
    Oct 24, 2013 1:02 PM in response to scottrm20

    Thanks works grate apple needs to show this in the workaround now that 8.1 is on full release lots are having the same trouble.

  • by Alex Jeong,

    Alex Jeong Alex Jeong Nov 6, 2013 2:41 PM in response to scottrm20
    Level 1 (0 points)
    Nov 6, 2013 2:41 PM in response to scottrm20

    your steps work perfectly! I am so happy thank you

  • by Doug1943,

    Doug1943 Doug1943 Nov 8, 2013 7:28 PM in response to Doug1943
    Level 1 (0 points)
    Nov 8, 2013 7:28 PM in response to Doug1943

    Thanks everyone for your help.

     

    For me, what solved my problem was to return my system to Windows 8, and then use the system until the official Windows 8.1 update was released. I then installed the 8.1 update with no further problems.

     

    I had been using the pre-release Windows 8.1 upgrade for some time with no problems until the iTunes update. I accomplished the downgrade to Windows 8 by restoring from backups soon after I posted my question so I was unable to test any of the suggested solutions. Thanks again all.