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iOS 7 Messages (Saved) Can't Delete

55930 Views 40 Replies Latest reply: Mar 29, 2014 6:10 PM by benzer53748 RSS
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Roadz This Guy Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 22, 2013 6:10 AM

I updated my 5th generation 32gb ipod touch to ios 7 on friday and have been using imessage. i notice about 150mb of space was going to documents and data. i found in settings/genreal/usage in messages (saved) that it takes up 156mb and i deleted all my messages. my friends takes up 2gb on an iphone 4s 16gb. how do i delete them, there was this same glitch in 6.1 that would build up messages memory. syncing, restarting, none of that works. ifunbox and iexplorer done give me access to that without root permission. i deleted the convos of imessage on my macbook pro. the messages (saved) are so annoying i had to turn off imessage on my ipod to keep from building up anymore.

iPod touch (5th generation), iOS 7, Space Gray, 32GB, GBA4iOS, NDS4iOS
  • lllaass Level 10 Level 10 (135,125 points)
    Currently Being Moderated
    Sep 22, 2013 6:46 AM (in response to Roadz This Guy)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup. See:                                 

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.      

    I would not restore to factory settings/new iPod for your problem

  • lllaass Level 10 Level 10 (135,125 points)
    Currently Being Moderated
    Sep 22, 2013 10:05 AM (in response to Roadz This Guy)

    So restoring to factory setting/new iPod did not solve the problem?

  • RobBritton Level 1 Level 1 (0 points)
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    Sep 25, 2013 6:01 AM (in response to Roadz This Guy)

    I have the same issue. I have 2.3gb in messages so deleted all my messages and deleted my email account (in case that counted towards messages). The memory used did go down by 0.2gb but my phone is still full, seemingly by nothing. I did a backup and restore after trying rebooting and still have the exact same memory used by messages. What else can I try apart from restoring to factory and starting my Apple journey all over again?

  • Belarminio Level 1 Level 1 (0 points)
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    Oct 10, 2013 5:49 PM (in response to Roadz This Guy)

    I have the same problem 2.7 gig and no messages what is the deal with this bug

  • Belarminio Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2013 10:01 AM (in response to Roadz This Guy)

    this is really frustrating, ive been looking every were and the only solution that people seem to agree on restarting your device as new. This is a huge bug how come apple hastn solve this issue

  • ladygoldman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2013 6:43 AM (in response to Belarminio)

    I am having the same issue and none of the things worked above either.  It is showing 14.8gb of usage for me though! I am going to the genius bar to get it fixed and will let you know.

  • Nickc25 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Oct 16, 2013 3:04 AM (in response to Roadz This Guy)

    Mine had 3GB and I just got rid of it all, here is how:

     

    1. Make a backup in iTunes
    2. open iBackupBot (Google it)
    3. Go to the relevant backup
    4. Click on Multimedia File Manager and click on the other Multimedia files tab
    5. Sort by filename by clicking the Filename tab
    6. Find MediaDomain/Library/SMS/Attachments and highlight all of them, then press delete.  You can also click to export to a folder of your choice, if you want to save them that is. 
    7. Then go to System Files>MediaDomain>Library>SMS>Attachments
    8. They will be all listed here, highlight them all and press delete
    9. Then just restore that backup using iTunes! 

     

     

    Tadaa! Space recovered, your messages are still there but without the attachments! 

     

    P.S You may want to make two backups in case you get any of the above steps wrong, but it is simple to follow the above and not do anything wrong!

  • riccardo39 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 19, 2013 12:07 AM (in response to Roadz This Guy)

    I'have tested the Nickc25's hints successfully, I want to drill down a little bit more annotated versione of the procedure .

     

    (OSX)

    0 - [save],clean-up iMessage attachement on you phone (*1)

    1 - Make a backup in iTunes, Exit Itunes

    1.1 - Make a safe further copy of this backup on alternate drive (*2)

    2 - Use a tool that allows you to browse and change the

        backup and delete the 'zombie' files (*3)

        I used iBackupBot .

    3 - Expand yourphone tree

    4 - Select 'Multimedia File Manager'

    5 - Click on 'Other Multimedia files' TAB

    6 - Scroll down to 'MediaDomain/Library/SMS/Attachments/

        Select all , eventually export , delete them

    7 - Go back to yourpohone's backup tree

        expand 'System Files'/MediaDomain/Library/SMS/Attachments

    8 - Go to the list and sort it by Size (Descending)

        then delete all non-zero files (*4)

    9 - Exit iBackupBot, Open ITunes, Restore this 'edited'

        backup, I recovered 256Mb of garbage.

     

     

    10 - If something gooes wrong and you result in a corrupted

    backup, close iTunes, restore the last-good from 1.1,reimage

    your phone and retry.

     

     

     

    (*1) because we are going to wipe-them-all in the backup

    it is a good point to remove-them-all from the phone

    first. After that, infacts , the remaining ones on the backup

    have to be considered garbage.

    IOS6,7 allows you to selectively delete single messages/attachments

    within a thread.

     

     

    (*2) it is recomended to backup this backup, becaus we are going

    to 'edit' it with 3rdy-part tools that may eventually corrupt it.

    You can trigger a TimeMachine backup or (simpler), copy the folder :

    /Volumes/YOURDISK/yourusername/Library/Application Support/MobileSync/Backup/yourdeviceid

    somewhere .

     

     

    (*3) Backups are organized as anonymized files within the DEVID folder

    described within a metadata database . All the structure and the contents

    are crossreferenced in the metadata database and if you simply modify

    the files without updating metadata, we may corrupt the backup .

    There are tools around that allows you to browse and edit the backups.

    (I used 'iBackupBot' successfully)

     

     

    (*4)I observed that some more 'zombies' are listed here

    despite the action at point 6.

  • archpopoy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 27, 2013 2:42 PM (in response to Nickc25)

    AWESOME!

     

    This worked for me!

     

    Thank you so much! I've been searching all over to get rid of my saved messages since switching to iOS7! Got rid of my almost 2gb saved messages!

     

    Cheers!!!

  • anthardin3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2013 3:36 AM (in response to Roadz This Guy)

    Tried the method listed above, used ibackupbot, deleted the media attachments. The (edited) backup always fails as it says it corrupted. I deparately need to release 4.9gigs that is being held up by saved imessge attachments. Someone plz help

     

     

     

    Apple, this glitch badly needs to be addressed

     

    thx in advance

  • takedownca Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 10:17 AM (in response to Roadz This Guy)

    I have the same or similar problem on a 4s upgraded to 7.03. Whenever I try to delete old text messages or threads, the Messages app gets slow and buggy. After deleting anything any thread I try to open takes a long time and will only list the very last message. The only way to fix it is to reset the phone. But then whatever I deleted just comes back.

     

    I would follow Nickc25's steps, but I don't want to delete every attachment. I want to delete specific text threads. Is this possible? Thanks for any help.

  • greg montemurro Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 26, 2013 9:36 AM (in response to Roadz This Guy)

    These are the instructions to delete messages? Wow, no trouble at all. Why not just buy a new phone. Would be easier.

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