Currently Being ModeratedJun 7, 2013 2:08 AM (in response to TojoW)
No, it is NOT genuine. Well spotted.
It is a phishing expedition, designed to enable fraudsters to steal your information!
I have alerted the Hosts to your post in the hope that they might 'kick it upstairs' to their legal department.
Currently Being ModeratedJun 7, 2013 2:41 AM (in response to TojoW)
Welcome to the Support Communities. This doc may be of interest:
...Particularly this advice:
If spam becomes a problem, in Mac OS X Mail choose Preferences > Viewing (icon) and deselect "Display remote images in HTML messages," so spammers cannot use the email image loading feature to determine whether or not your email account is active.
Currently Being ModeratedJun 7, 2013 4:32 AM (in response to TojoW)
Note anyone can report this kind of thing to Apple.
and note there is a Phishing and Spam option in the popup under "I have a question about".
Which brings up a page that explains phishing and encourages you to report it by email.
"If you receive phishing or spam messages purporting to be from Apple that you're not sure are valid, please report them here: firstname.lastname@example.org."
I encourage you to let them know.
Currently Being ModeratedSep 25, 2013 8:55 AM (in response to Alancito)
This is an excellent response Alancito, to a question that was handled well by TojoW who posted here rather than replying to the email.
To those of us who have been connected to the Internet since it began have seen this question hundreds of times, and it may seem to those of us who have seen this type of question come up over and over in every type of forum where we have been members that it has been asked and answered enough times that it may seem redundant but I have to comment that it is not no matter how often it is asked.
I have seen answers in every forum where I have been a member which put down the original poster as someone who should have known and recognized this type of email immediately, but there is a first time for all of us and I am very impressed with the answers given here which praise TojoW for the proper response to receiving such a phishing email. These emails have become so realistic appearing that even the most observant are open to deception while we depend upon our anti-phishing software to catch such attempts to steal our identities or personal information.
I don't recall encountering this question, which is asked repeatedly in some form, that has received such an understanding and correct response to a problem that has become so sophisticated that the phishing email warns within its message against answering such messages.
Everyone encounters this a first time and if we are like TojoW we post somewhere and don't answer the bogus email, but this is the first forum where I see support and praise for asking the question so that those who are encountering this for the first time are given the answer straight out, and no one has made the disparaging comments I have encountered at least once every time I have seen this come up, where a person has made the post and someone has responded with something along the lines of "everyone knows this by now", when in truth, every day all over the world there are people new to the Internet, and if they see a suspicious email like the one mentioned simply are not immediately knowledgable about every danger that is likely to be encountered when using the Internet.
This issue needs to come up and always will until or if someone invents a foolproof phishing detector, and although many of these are caught by spam filters, some still get through.
This question needs to be asked and answered appropriately as it has here in this forum, and it will need to be asked again and again because as has been seen here, the phishing email warns against itself which when encountered by a new or even experienced Internet user, we need people who ask the question before they have their information stolen, and we need straightforward and understanding and supporting answers as I see has been done here.
This will continue to be an issue for a long time, and I am very pleased to see both the question and answers handled in a straightforward and helpful manner because I see this appropriate question asked often as it needs to be, but I have never seen it answered without someone commenting that everyone should know not to reply to such emails, and I don't recall ever encountering such a question without someone objecting to the question being asked because everyone should know not to answer such an email.
These phishing attempts have become so expertly written that they fool the best anti-phishing software, and we all need to continue to be aware of how sophisticated these messages have become, no matter if it is our first or our thousandth time encountering this very necessary question and excellent answer.
I just want to say that i am impressed with the way this important question has been asked and answered in such an appropriate manner, and that I hope it will continue to be answered as professionally as many times as this is asked and answered. Very well done on all sides everyone.