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iWork syncing not working since iOS 7 install

15182 Views 59 Replies Latest reply: Nov 27, 2013 8:04 AM by johnfromgroton RSS
  • XeonMF Calculating status...
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    Sep 24, 2013 5:51 PM (in response to FreyLau)

    I have the same problem.

    All my document created on my mac are all on icloud now, and I just cannot use it...
    All of them showing a "Waiting" status.
    This files are very important and I need them now, what can I do?


    And all idevice(including my iPad and iPhone) cannot access them from icloud, too

    So, I am now facing a problem that my Ph.D program file on it, and I was suposed to deliver them few days ago




    螢幕快照 2013-09-25 上午8.49.24.png



  • Wilgus Calculating status...
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    Sep 24, 2013 7:31 PM (in response to KLasc)

    Same problems for me. Both the non-updating documents on my iPad and the iCloud login loop. And the issue has definitely *not* been fixed.

  • Kento Ito Level 1 Level 1 (60 points)
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    Sep 24, 2013 7:34 PM (in response to Wilgus)

    Unfortunalty, due to launch of iOS 7 and new iPhone, iCloud storage server suffered through massive failure. Because of the fact that each server needs to be fixed manually, the best solution at this point, according to Apple senior engineer I spoke with, is to sit tight, and wait. (even if it takes a week or so).

  • amsg Level 1 Level 1 (0 points)
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    Sep 24, 2013 9:23 PM (in response to XeonMF)

    On your Mac, copy the "Mobile Documents" folder to the desktop. Use Sugarsync, Pogoplug or some other cloud service with iPhone and iPad apps to sync this folder with your other devices. You may be able to copy this folder to DropBox for example.   This is what I did - and still do - to keep an iCloud alternative.


    Eugene Rooke

  • Magias Calculating status...
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    Sep 24, 2013 9:31 PM (in response to KLasc)



    Same or very similar issue here. I have the New iPad and an iPhone 5.

    I use the Numbers app on my iPad every Monday to update each week's growth on my social networks.


    After updating to iOS7, I tried it last Monday and although the spreadsheet tells me the correct time of my last input (last monday), the little fold with the arrow on the upper right corner remains there forever.

    Normally, that fold and arrow pointing upwards happens just before I get the blue syncing bar.

    And since the syncing doesn't start, the document is only updated on my iPad, not iCloud or my other devices.


    Also, when I try to enter and then Numbers, I get a constant loop of having to enter my username and password again.


    Hope Apple fixes my problem soon, as I've been reading about others.

  • CR500 Level 1 Level 1 (0 points)
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    Sep 24, 2013 9:41 PM (in response to Magias)

    I'm with you. Still no fix despite multiple factory resets and setting all my devices up "as new", and reinstalling iOS iWork.


    nothing is working yet...


    hopefully soon!

  • IrmaNici Calculating status...
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    Sep 24, 2013 11:56 PM (in response to Magias)

    That's exactly my problem.


    I used to enjoy working with Numbers and Pages with iCloud integration. Now, I feel like a fool!


    I trusted and let Apple manage my documents in the cloud, which should just work as mentioned many times in their marketing. No, it doesn't work and there's no one to help!


    I had enabled/disabled iCloud on my iDevices, installed/uninstalled the apps, and even reinstalled the entire OS from scratch. Still, it is not working and is a pain in the ***!

  • IrmaNici Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2013 2:44 AM (in response to KLasc)

    Called Apple support in the UK. The lady on the phone was unaware of the problem and can't offer any practical help.


    Apple, I paid for my iPhone, my iCloud storage, my Numbers and Pages apps. Now that they are not working and I am unable to access documents that are important to me. Even the online version of Numbers and Pages hosted at are not working. iCloud is supposed to make things easier but they are not when problems arise!

  • wilson9413 Calculating status...
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    Sep 25, 2013 8:52 AM (in response to KLasc)

    Same problem.


    iWork in keep logged me out but the rest like contact, mail etc are fine.

    I just brought my new iPhone happily yesterday and it gave me a suprise my iPhone iwork does not sync.

    Maybe because iWork are free apps now thats the reason why?

  • CR500 Level 1 Level 1 (0 points)
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    Sep 25, 2013 11:46 AM (in response to KLasc)



    I got the same email. Lets hope it starts working soon. This is the only time I think I've been frustrated with apple.... except for when my old iPhone 4 started running like garbage with iOS 7 (but I expected that... it was my justification to order the new 5S)

  • SGIII Level 4 Level 4 (3,290 points)
    Currently Being Moderated
    Sep 25, 2013 1:14 PM (in response to IrmaNici)

    Same here. Numbers has been great (as have been really neat third-party apps that depend on iCloud documents and data sync). Now my life is disrupted on my many Apple devices and I feel like a fool!  A lot of developers must be feeling that way too. Days and days to fix this. Vague, unhelpful emails. And the incredible cheek to report all aspects of iCloud status as normal. "Wednesday, September 25, 2013: There are no reported issues at this time." Yeah, sure!  This is unacceptable, Apple.

  • hsu555 Calculating status...
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    Sep 25, 2013 9:27 PM (in response to KLasc)

    I have the same problem.

    App can't access iCloud , please fix it

  • buck3stud Calculating status...
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    Sep 26, 2013 6:13 AM (in response to KLasc)

    I'll add my voice too. Same problem, stuck on "waiting".

    I've removed my documents (mainly Keynote) from the iCloud folder to the desktop, I've tried deleting the folders in the Library and then moving a doc back to iCloud to see if that kickstarts it, but to no avail. Plus, the iCloud menu on my iPad3 still shows all the documents still there, but of course they don't open and it sits there "Updating 1 item".

  • arcterex Calculating status...
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    Sep 26, 2013 11:49 AM (in response to buck3stud)

      I chatted with a senior support guy at Apple today after finding some log file messages that seemed to indicate that my iCloud had been locked based on some discussions in support threads here, thinking maybe the ia writer  (and other third party app) syncing issues were a global iCloud syncing issue. 


    The log messages (in ~/Library/Logs/Ubiquity/<username>/) looked like this:


    ==> ubiquity-digest.log <==

    [13/09/26 11:17:33.362] p2p transfer is enabled

    [13/09/26 11:17:34.102] there was a http error 503 while talking to iCloud reason: ubiquity account locked


    ==> ubiquity.log <==

    [ERROR]       33d6930a52 [13/09/26 11:18:28.245] {B4528992} service_get_requested_path_status:344 can't find item for path '/Users/alan/Library/Mobile Documents/74ZAFF46HB~jp~informationarchitects~Writer/Documents/Untitled'

    (This last message was creating a new iA|Writer document)



    Anyway, this is apparently a known, being worked on issue by Apple, with no ETA for a fix (maybe Monday he figured, along with everything else they are doing it's hard to tell).  It sounds like it's maybe one or a few of the iCloud servers having the issue and locking out a few accounts somehow (I assume for syncing any or all third party app data, as contacts/calendar sync seems to work fine).


    Hopefully this info will help you guys out.  Basically they know about it and are working to fix it.  Wait and be patient sounds like all we can really do.


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