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iPhone 5 wifi issues

1438755 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Norbet Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2013 3:56 AM (in response to tobifs)

    As promised in previous thread -an update now replacement has arrived, have done a restore from back up and I'm pleased to say wifi problems are all sorted. Still on 6.1.4 and as far as I can tell it's an Apple wifi chip (from wifi address in settings).

    It appears as though it was a hardware issue with my previous handset, but I'm none the wiser as to what it could have been.

    Fingers crossed IOS 7 doesn't present any further issues. I think I'll wait until this evening to update at home rather than attempt it on the wifi network at work.

  • rlawsha Level 1 Level 1 (0 points)
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    Sep 19, 2013 5:30 AM (in response to tobifs)

    IOS 7 did not fix my Wi-Fi problems

  • trainmaster Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 19, 2013 5:36 AM (in response to Norbet)

    At this point I wouldn't load iOS 7 on your iPhone 5.  I did mine yesterday and I am having extreme WiFi issues on my home closed network.  Since the upgrade I have problems with YouTube, FB and just web browsing from Safari on the phone.  Had 6 updates this morning and all 6 were slow or hung until I turned WiFi off and let the LTE take over.  Downloads on the LTE were stupid fast compared to WiFi. 

     

    Something broke the WiFi in iOS 7.

  • robertk1 Calculating status...
    Currently Being Moderated
    Sep 19, 2013 6:19 AM (in response to trainmaster)

    trainmaster wrote:

     

    At this point I wouldn't load iOS 7 on your iPhone 5.  I did mine yesterday and I am having extreme WiFi issues on my home closed network.  Since the upgrade I have problems with YouTube, FB and just web browsing from Safari on the phone.  Had 6 updates this morning and all 6 were slow or hung until I turned WiFi off and let the LTE take over.  Downloads on the LTE were stupid fast compared to WiFi. 

     

    Something broke the WiFi in iOS 7.

     

    I don't know about Youtube and Facebook, but the iOS updates being slow is probably because Apple's servers are swamped, not because of WiFi.  I downloaded some updates on my Mac this morning, which has a wired ethernet connection, and it was slow coming off Apple's servers there too.    As for my iPhone 5, upgrading to iOS 7 hasn't affected WiFi at all -- it worked great before, and works great now.  (My previous iPhone 5 did not -- swapping the iPhone hardware was the only thing that fixed it for me.)

  • toughtoad Calculating status...
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    Sep 19, 2013 6:22 AM (in response to trainmaster)

    Sorry to hear that. Have now gone several months without further Wi-Fi problems on my iPhone 5. Wife never had a problem on hers. Successfully updated 2 iPhone 5, 1 iPhone 4, 1 iPad 2 without problems last night. Smooth sailing so far. Hope you get your problem resolved soon.

  • don_toronto Calculating status...
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    Sep 19, 2013 1:16 PM (in response to robertk1)

    You just said it, swapping out the problem iPhone is the only solve this long ongoing problem.  It took me three phones until I finaly got one that worked fine with wifi, most of us have known for quite a while this is a hardware problem, not a sofware problem.

     

    iOS7 is interesting in that I find that my wifi speeds have actually improved on iPhone 5, don't know if anyone else has found that (though off-topic here).

     

    This should be the end of this thread.  If your wifi is messed up, change the phone.  Changing settings, buying new routers, waiting for new firmware versions is not going to fix it.  Switch the unit and get a new one and stop wasting time. 

  • AlexEscutia Calculating status...
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    Sep 20, 2013 2:31 PM (in response to tobifs)

    Updated to iOS 7 24 hours ago, and have intensely tested WiFi since then and the update appears to completely resolve the WiFi issue in my iPhone 5.

  • Redlion_uk Calculating status...
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    Sep 20, 2013 2:38 PM (in response to tobifs)

    I updated 2 days ago and so far so good.

     

    I have watched several movies on Netflix and the wifi has not dropped at all so far.

     

    For info, the problem I was having originally was that the wifi connection would drop when i streamed movies or downloaded large apps/files. I have BT infinity and the secure wifi gave me the problems. If i connected via the BTWIFI (openzone) the connection would not drop.

  • musicvan Level 1 Level 1 (140 points)
    Currently Being Moderated
    Sep 21, 2013 9:46 AM (in response to tobifs)

    My phone is finally fixed, tried all the "fixes" on here and the only one that worked was a replacement, guess this points to hardware, will never know if chip batch or production batch, but happy that I can now use wi-fi. So anybody having poor wifi go to the store and get a replacement while you can.

  • Shawn Cline Calculating status...
    Currently Being Moderated
    Sep 22, 2013 7:55 PM (in response to tobifs)

    This is just another example of Apple not owning up to their software and hardware problems. They always want to make it the customers problem and get $ for support. Its sickening. At least Micrsoft owns up to its problems and provides troubleshooting and diagnostic tools. I paid $800 for my iphone and i wont buy another one. My wifi has been broken for months; it didnt happen as the result of a software upgrade; i replace my antenna and its still broken. Apple needs to step up and ownt thier issues and support its ciustomers.

  • S Hunter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2013 8:51 AM (in response to tobifs)

    I am having this exact same problem and have for about a month.  I had an original iPhone 5 that I bought on release day which worked fine until June 2013.  At that point, the Lightning connector stopped working and it wouldn't charge or sync.  I brought it into the Apple Store and they swapped it out on the spot for what I assume was a refurbished iPhone 5.  The replacement worked fine until about August.  I noticed it wouldn't connect to my home or gym wifi networks anymore and when it did, the service was spotty.  I called into Apple on September 4 and they required I pay $19 to open a support ticket.  I brought it into the Apple Store and of course it worked fine on their network.  The Apple guy said that I needed to switch my home network from WPA to WEP. I tried that and I had the exact same problems. I also bought a new Airport Extreme router and am having the same issues.  My AT&T cell plan is now throttled because I've gone over the 5GB monthly limit since wifi doesn't work.  I just got back from the Apple store and since they gave me the refurbished phone in June, it's out of its 90 day warranty.  They offered to let me buy another refurbished iPhone 5 for $280, to give me $100 for my iPhone and I could buy a 5s or just leave.  An iPhone 5s would currently cost me $549. I left.  This is ridiculous.  The Apple Store gave me a defective phone in June and now I basically have an iPhone that won't work on wifi.  This was the most frustrating experience I've ever had with Apple.  Any advice???

  • S Hunter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2013 9:20 AM (in response to joe619)

    What did you do to resolve this?  I am having the exact same problem.  Apple claims there is no problem with my phone.

  • S Hunter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2013 11:24 AM (in response to S Hunter)

    Does anyone else get this message when they try and click on the link to the branched discussion?

     

    https://discussions.apple.com/thread/5115155

     

    I get this:

     

    Capture.JPG

  • Spongeman1022 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 25, 2013 11:36 AM (in response to S Hunter)

    I don't understand why you had to pay $19 for a Support Ticket if your iPhone 5 was still under the original 1 Year Apple Warranty. I had my case opened for about two months. What I was experiencing was the WiFi networks I was connected to would randomly disconnect. I would have to go into Settings and press my network to reconnect. The Apple Advisor asked me to email logs of when the issue occured and I did. After around a month of waiting for a response, they finally told me they were waiting on the Engineers to "solve it". But in the end, iOS 7 has resolved the issue. I was shocked because all along I thought it was a hardware problem. It may have had something to do with the drivers, but I can't say for sure.

     

    PS: This issue did not occur with any other device except for my iPhone 5 that was replaced twice by Apple. I even bought a 6th Gen AirPort Extreme because I thought my 5th Gen one was causing problems. My iPhone still disconnected even with the new AirPort.

  • S Hunter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2013 11:45 AM (in response to Spongeman1022)

    That's a good question; can someone explain a) why I had to pay for a ticket to even speak to someone on the phone and b) why my replacement, refurbished, broken iPhone wasn't covered through the original 1 year warranty period, and instead, only up to 90 days of when Apple gave it to me?

     

    Thanks in advance.

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