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Q: Confusing email from iCloud Team

As a former member of Mobile Me I received a free 20GB iCloud upgrade for the year to 30th September 2013. I have resubscribed in advance with automatic renewal through iCloud section of System Preferences, which reads that I will be "charged immediately and each year until you change or cancel the plan". So why is iCloud Team sending me messages to the effect that my account will be cut to 5GB in one week's time?

Mac Pro, Mac OS X (10.7.5)

Posted on Sep 23, 2013 8:49 AM

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Q: Confusing email from iCloud Team

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 23, 2013 9:05 AM in response to MacMikel
    Level 9 (78,461 points)
    iTunes
    Sep 23, 2013 9:05 AM in response to MacMikel

    If you have purchased additional space that will have over-ridden the complimentary storage you had and will run until renewal a year from when you purchased it. You've received an automated email which hasn't recognized that you have purchased the storage: ignore it.

  • by MacMikel,

    MacMikel MacMikel Sep 23, 2013 9:20 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 23, 2013 9:20 AM in response to Roger Wilmut1

    Thank you Roger. That was my initial thought too - but an automated email might be followed by an equally automated cut-off. I guess I just have to wait and see.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 23, 2013 9:35 AM in response to MacMikel
    Level 9 (78,461 points)
    iTunes
    Sep 23, 2013 9:35 AM in response to MacMikel

    They did say somewhere that if you purchased additional storage before the termination of the free storage, then the free storage would be cancelled at that point.

  • by ventifact,

    ventifact ventifact Sep 23, 2013 9:42 AM in response to MacMikel
    Level 1 (34 points)
    Accessibility
    Sep 23, 2013 9:42 AM in response to MacMikel

    I too wasted 10 minutes following links and System Preferences getting an incomplete answer to this question. I gave the Help page; Helpful? a No.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 23, 2013 9:50 AM in response to ventifact
    Level 9 (78,461 points)
    iTunes
    Sep 23, 2013 9:50 AM in response to ventifact

    If you have the free storage and want to purchase it go to 'How do I purchase my current plan' and expand the section applicable to your computer or device.

  • by edblake,

    edblake edblake Sep 23, 2013 10:34 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 23, 2013 10:34 AM in response to Roger Wilmut1

    I too have received the email regarding the reduced memory on September 30.  When I follow the directions, still run into confusion.  On the Apple ID Summary screen, my status states that I have the 20GB ($40.00 / year) plan but then it goes on to state "You will be downgraded to the free storage plan when your 20 GB plan ends on 09/30/13."  Yet when I click the Manage Storage button and then the Change Storage Plan button, my account info has the 20 GB plan checked.  Does this mean that I have made the correct upgrade?  Is there a way to get into my iCloud account to see passed or scheduling billing to insure that I made the change or scheduled the change sometime in the past and just do not remember doing so?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 23, 2013 10:41 AM in response to edblake
    Level 9 (78,461 points)
    iTunes
    Sep 23, 2013 10:41 AM in response to edblake
    1. Choose Apple () menu > System Preferences, then click the iCloud icon.
    2. Click the Manage button.
    3. Click Change Storage Plan.
    4. Click Downgrade Options.
    5. Enter your Apple ID password, then click Manage.
    6. Choose your current plan, then click Done.

    HT5527_01-icloud-osx_storage_buy-003-en.png

  • by edblake,

    edblake edblake Sep 23, 2013 10:47 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 23, 2013 10:47 AM in response to Roger Wilmut1

    Thank you!  that worked!

  • by My voice is my password,

    My voice is my password My voice is my password Sep 25, 2013 3:00 PM in response to MacMikel
    Level 2 (282 points)
    Old Hardware
    Sep 25, 2013 3:00 PM in response to MacMikel

    check and make sure that you have actually upgraded.  this article should walk you through the process and get you upgraded before the 30th when the storage goes away

     

    http://support.apple.com/kb/HT5527

     

    i wouldnt wait until the 30th to see if that email can be safely ignored but do it now

     

    -mvimp