mickey49

Q: loss of sound after waking up from sleep

I am currently using OS X 10.8.5 (12F37).  After upgrading iTunes to 11.1 (126)  I lose sound after the computer wakes up from sleep.  This was not a problem prior to the iTunes upgrade.  The only way to correct the problem is to restart or shut down then restart the computer.  Are there any other solutions to this event? 

Mac mini, OS X Mountain Lion (10.8.5)

Posted on Sep 21, 2013 5:54 PM

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Q: loss of sound after waking up from sleep

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  • by laserski,

    laserski laserski Sep 21, 2013 7:36 PM in response to mickey49
    Level 1 (0 points)
    Sep 21, 2013 7:36 PM in response to mickey49

    I have this issue with OS 10.8.5 & iTunes 11.05.

  • by laserski,

    laserski laserski Sep 21, 2013 7:40 PM in response to mickey49
    Level 1 (0 points)
    Sep 21, 2013 7:40 PM in response to mickey49

    After messing around with it, I found that reinstalling 10.8.5 (OS) and then upgrading to iTunes 11.1 fixed my issue.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 21, 2013 8:58 PM in response to mickey49
    Level 10 (208,000 points)
    Applications
    Sep 21, 2013 8:58 PM in response to mickey49

    If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

  • by Admang,

    Admang Admang Sep 22, 2013 8:02 AM in response to mickey49
    Level 1 (0 points)
    Sep 22, 2013 8:02 AM in response to mickey49

    I have started experiencing the same issue with my Mini Mac, does anyone have a solution for this issue? I have went to System Pref > Sound > it shows SHARP HDMI but there is no sound after the computer goes to sleep.  The internal speakers work fine but the HDMI sound doesn't.  Is this an update issue?

  • by laserski,

    laserski laserski Sep 22, 2013 8:17 AM in response to Admang
    Level 1 (0 points)
    Sep 22, 2013 8:17 AM in response to Admang

    Re-apply the combo 10.8.5 update and try again. You might also check iTunes and update it to 11.1 if you need to. It worked for me.

  • by 10,000 Angry Vegans,

    10,000 Angry Vegans 10,000 Angry Vegans Sep 25, 2013 4:16 AM in response to mickey49
    Level 1 (9 points)
    iPhone
    Sep 25, 2013 4:16 AM in response to mickey49

    Same problem. Essentially, no sound on 10.8.5 on a Mac Mini when returning from sleep.

     

    Problem arose straight after the iTunes 11.1 upgrade.

     

    Reinstalling 10.8.5 did not fix it for me. Only solution is to restart, at which point it magically starts working again.

  • by T-Devil,

    T-Devil T-Devil Sep 26, 2013 7:49 AM in response to mickey49
    Level 1 (0 points)
    Sep 26, 2013 7:49 AM in response to mickey49

    Seeing the same issue here, and the suggested solutions so far did not work

  • by ohadmit,

    ohadmit ohadmit Sep 27, 2013 9:14 AM in response to T-Devil
    Level 1 (0 points)
    Sep 27, 2013 9:14 AM in response to T-Devil

    having the same problem with my mac mini

  • by 10,000 Angry Vegans,

    10,000 Angry Vegans 10,000 Angry Vegans Sep 27, 2013 10:49 AM in response to ohadmit
    Level 1 (9 points)
    iPhone
    Sep 27, 2013 10:49 AM in response to ohadmit

    Seems like it's a known bug.

     

    Can you and anyone else with this same issue please click the "I have this question too" link in the OP, as a larger number of complainants may help make it a more obvious blip on Apple's radar.

     

    Thanks and fingers crossed

  • by mickey49,

    mickey49 mickey49 Sep 27, 2013 10:54 AM in response to mickey49
    Level 1 (0 points)
    Sep 27, 2013 10:54 AM in response to mickey49

    I have tried reinstalling Mountain Lion and iTunes latest versions and still have the problem.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 27, 2013 12:24 PM in response to mickey49
    Level 10 (208,000 points)
    Applications
    Sep 27, 2013 12:24 PM in response to mickey49

    From other reports, it seems to be a bug. The workaround is not to let the machine sleep.

  • by kharisma,Helpful

    kharisma kharisma Sep 30, 2013 10:38 AM in response to mickey49
    Level 1 (105 points)
    Sep 30, 2013 10:38 AM in response to mickey49

    This is not just a Mac Mini problem.  I've found comments from people with all kinds of Mac, with any kind of external sound device, who all have this same issue.

     

    The common factor is Mountain Lion.

     

    Apparently there is a new build (12F42) which is supposed to fix this.

     

    http://www.gadgetguide4u.com/new-os-x-1085-build-number-12f42.html

     

    Apple released it to their employees on the 25th Sept.

     

    Yet they don't even seem to have told their support people about it.  My local apple store replaced my Mac Mini just on Sunday, because they didn't know why it was behaving like that.  Needless to say, the new one has the same problem.

     

    Here's hoping that build is available soon ...

  • by Admang,

    Admang Admang Sep 30, 2013 3:15 PM in response to kharisma
    Level 1 (0 points)
    Sep 30, 2013 3:15 PM in response to kharisma

    After talking with the support team I was still having the sound issue. So I decided to take Laserski advice and download the 10.8.5 combo update and after a week of attempting download the software it finally worked.  After installing the 10.8.5 combo I have not experienced loss of sound.  Additionally, I reinstalled the new I-Tunes.  I hope this helps.

  • by bokone,

    bokone bokone Oct 4, 2013 7:37 AM in response to mickey49
    Level 1 (5 points)
    Oct 4, 2013 7:37 AM in response to mickey49

    I have the same problem.  Yes, a restart brings back the HDMI audio (the  internal speaker was always working too), but it only lasts until it  goes to sleep for a long period...usually overnight...then same no audio  issue.  I took it in to an Apple store and after 2 days they told me  "no hardware issues".  No kidding, hardware problems are rarely solved  by a restart!!!  Some software update is causing this...and Apple needs  to fix it!!

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