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failed to upgrade to ios 7

127 Views 1 Reply Latest reply: Sep 26, 2013 9:50 AM by BobbyDigital00 RSS
kevinferaldy Calculating status...
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Sep 26, 2013 6:54 AM

i have spent 3 hours to download ios 7 from itunes , when its done, it says processing file, and then it failed to install because connection problem , but my coneection is fine . should i download ios 7 again? what if it fail again. and it said there are purchased items on the ipad that have not been transferred to itunes library, but i have already authorize my computer. please help

iPad 2, iOS 6.1.3
  • BobbyDigital00 Level 3 Level 3 (965 points)
    Currently Being Moderated
    Sep 26, 2013 9:50 AM (in response to kevinferaldy)

    Reboot your computer.

     

    Then:

    Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.

     

    Then test to see if it solved the problem.

     

    Follow these steps before upgrading. And remember, that you can always re-download anything you've purchased again for free.

    Screen_Shot_2013-09-26_at_11.46.01_AM-2.jpg

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