4 Replies Latest reply: Sep 26, 2013 12:08 PM by min-chan
GMony Level 1 Level 1 (0 points)

On my mac (OSX 10.7.5) I'm running iTunes 11.0.1 and attempting to add to my iTunes library an mp4 video created by others. The mp4 file opens fine in QuickTime 10.1. In iTunes I select add to library, select the file, and receive no error message. But nothing happens. I've checked each of the options in my Movies library, and searched my entire library, with no luck. I don't see that the file was added.


I understand that iTunes does not accept some mp4 files, but it's my understanding the criteria is whether or not QuickTime can handle the file. Since QuickTime displays the video, I would assume iTunes would accept the file. Am I missing something?


Thanks for your help!



iMac, Mac OS X (10.7.5)