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"Other" data (iPhone) - How do I remove this junk?

1188913 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 26, 2013 1:52 PM (in response to sgtmorph)

    That's interesting.  I have the SiriusXM app too!

     

    You were smart to get a 64 GB phone. :-)

     

    I'm looking forward to the day when I can get a 2TB iPhone and say..."Who cares!"

     

    <Edited by Host>

  • henry hooker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2013 10:48 AM (in response to Mr. Luigi)

    Ibackupbot worked for me.  made a backup, went in and deleted the sms folder, did a restore andnow .7 gig other instead of 4.6.  Happy camper I be finally.  Thanks everyone for all the suggestions pointed out in the thread!

  • markfrommadisonville Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 28, 2013 6:08 PM (in response to pdroth)

    pdroth! You are a genius. It WAS old SMS attachments. Ibackupbot fixed my problem in 10 minutes. THX!!

  • LilyLC Level 4 Level 4 (2,620 points)

    Peter Booth1 wrote:

     

    Not sure if this will help others, but ...

     

    ...thought it might help someone.

     

    Well, indeed you have helped me, Peter Booth1!

     

    A few days ago, the size of my "Other" shot up to 4.2 GB from 1.6 GB. I had only updated some apps that were compatible with iOS 7 even though their file sizes were only slightly larger and I'm still using iOS 6.1.4. I deleted a 1.5+ GB playlist and 1/2 GB app, used phoneclean, and cleared a bunch of text threads. Other was then 3.9 GB. Hoping to not have to resort to restore, I was reading this thread backwards, and your post prompted me to check my messages again. There were still two threads with photos. I deleted one set but the size of "Other" stayed the same. I transferred the other set of photos to my computer and deleted the entire conversation. "Other" dropped to 1.43 GB!!!  (Note that the file sizes of the two photos were only 27 KB and 14 KB.) I still have a few message thread but none with photos.

     

    Thank You!

  • jennifererrn Level 1 Level 1 (0 points)

    Ibackupbot worked for me.  Thanks for the information!!

  • iDefekt Level 1 Level 1 (0 points)

    Hello,

    I was reading all this thread and tried everything for solving an iPad 3 "other" glitch. Nothing worked. Until I remembered some time ago I had the same issue on a iPhone 4. So, the problem for both my iDevices was brought by the email accounts added to the Mail app. First I deleted the account from Settings - Mail,Contacts, Calendars. But even after that the "other" on my iPad was over 5Gb.

    The solution was, using iFile (or any other app that can gain access to system files), to browse to /var/mobile/Library/Mail. Here I found a folder with the email account as name (even If I deleted the account from settings). So, I deleted that folder and rebooted the iPad. After that my  "other" size reduced to 1,1 Gb.

    I suggest you to try deleting the email account and after to verify if the email folder is still there. If it is, delete it. I am really curios if this can solve this problem.

    I have to say that I really use my email on the iPad and so I receive tons of email with big attachments, and even I delete them it seems they stuck on my device.

    Hope this helps.

  • mikey161 Level 1 Level 1 (0 points)

    This has been an ongoing problem for me as well. I continue to reduce my audio files to allow more room for "other". "Other" has now reached almost 5GB. I have watched it as I have reduced SMS and photo's on my phone. Only to see it continue to grow. I'm almost thinking there is a "trash" file in "other" that we can't empty. When I get s chance at home, I'm going to read more of this thread and see what I can do to reduce the "other" back to the 1-1.5GB it started out as 8 months ago. I'm shocked at the simplicity that Apple has disallowed us to clean "other" file out with so many people having similar problems.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi All,

     

    I wanted to post some little details I have found important when using iBackupBot to remove things...such as orphaned SMS messages and attachments.

     

    1.  If you have used iBackupBot before, those backups will be listed in the backup box on the application.  This can be somewhat problematic if you have multiple iDevices...which I do.  For example, I have an iPhone and an iPad.  If I have used iBackupBot on my iPhone to remove "other" data and THEN use iBackupBot to attack the "other" data issue on my iPad I get an error message that says something like "Can not connect to device" or "Can not access APP information."  I think the reason is because I have my iPad connected via USB to my computer, BUT iBackupBot is going to the top of its backup list and the iPhone is there.  The iPhone is not connected, of course, so it is telling me it can not connect.  Sometimes, if I keep hitting "ok" I will eventually get the iPad to come up on the screen.  But, I have found it easier to delete any old backups of any devices registered on iBackupBot so it is not looking for a device that is not connected.

     

     

    2.  I mentioned this before, but it seems pretty critical.  After removing any garbage from a backup displayed within iBackupBot you need to click on "restore" in the iBackupBot menu bar.  In the restore options,  "Delete all data not contained in the restore" is OFF by default.  This box needs to be checked ON.  If you don't your changes will not be put into effect in the restore.

     

    3.  You must turn "Find my iPhone" off before proceeding with iBackupBot.

     

    4.  You should deactivate any virus checking programs while you're using iBackupBot.  I was having problems getting iBackupBot to work until I disabled Clam Xav with Sentry.

     

     

    Alright, that's it.  These things have messed me up in the past and I thought maybe someone else may be struggling with the same things.

  • wonkasue Level 1 Level 1 (0 points)

    Well ... I thought I had this issue solved.

     

    Maybe I don't understand how to use iBackupBot. Either that or I'm too paranoid to do something wrong. I made a backup of my phone, I deleted every text message within my phone, as well as iBackupBot, by selecting the backup in the upper left corner box, then selecting Messages in the large window on the right. I tried restoring through iBackupBot but got an error message right at the end. Frustrating. Then I tried restoring through iTunes with the same backup, figuring it might work because I deleted all my text messages. No go. Still at 3.5GB of "Other". What does everyone mean when they say they deleted the SMS folder? I can find it - no problem - but when I select to delete I get told it may screw up my backup. I'm so confused ... and maybe a little dense. I may need step by step instructions on how to do this through iBackupBot. Mr. Luigi has been very kind and patient to do so on other posts, but it seems I still am not getting it.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 3, 2013 10:55 AM (in response to wonkasue)

    Hi wonkasue!

     

    Personally, I think iBackupBot is a very tempermental program with many significant subtleties that can make or break its effective use.

     

    I have had my share of frustration getting it so run too.  That why my most recent post tried to address some of the things that seemed to be hanging me up.

     

    1.  Make sure you have "Find my iPhone" OFF at the very beginning of all this!  In iOS 7, leaving "Find my iPhone" ON prevents iBackupBot from altering the contents of your iPhone.

     

    2.  Turn off any and all virus scanning programs.  They also jank up iBackupBot.

     

    3.  If you get any scary messages just push through if iBackupBot lets you.  Keep clicking "ok."

     

    4.  I don't think you can remove the SMS "folder."  I think you can open it up and display all files (text nessages, attachments, etc.) in that folder and delete them.  But the folder itself is there for the long haul.  That could be a very long list of files if you have many orphaned texts.

     

    5.  I would delete all past backups that are on iBackupBot (on the left side of the application window) and start fresh.  Close iBackupBot.  Then go into iTunes and backup to your computer (not an iCloud backup).  Right click (or two finger click on your trackpad if using a Mac laptop or Control-click) on the name of your device in the left column of iTunes.  When the menu of options appears click on "backup."  This way iBackupBot will have the most recent version of what is in your iDevice when you run it later.  Then close iTunes and run iBackupBot.  iBackupBot should go into your computer where your mobile backups are stored and retrieve that most recent backup you just made.

     

    6.  Hopefully iBackupBot will run without any significant problem and your backup will appear on the left side of the application's window.  Drill down until you find that SMS folder.  Open it up...keep opening it up until you get a listing of all the individual contents in the folder in the right window.  Highlight all those files (select all).  Right click and select delete or hit "delete" in the list of options in iBackupBot right above all those files..

     

    7.  Now you have to restore this amended backup to your iDevice.  Go up to the iBackupBot menu at the top of your screen and look for the menu option that contains "Restore."  I don't have iBackupBot running here in front of me so I'm doing this by memory.  Maybe that option is "File."  I'm not sure.

     

    8.  Click on "Restore."

     

    9.  Now comes that important step I referred to above.   In the restore options,  "Delete all data not contained in the restore" is OFF by default.  This box needs to be checked ON.

     

    10.  Now you can restore.  This will take a while as you are restoring (HOPEFULLY) from this altered backup that has the SMS messages deleted.  Restoring will involve putting back all the contents on your iDevice.  If you have a lot of applications, pictures, etc. you're in for a wait.

     

    11.  Once everything is done hopefully you have this new backup installed on your iDevice.  Not the old version with the orphaned Messages.  You can check how successful you've been by running iBackupBot again and seeing if your SMS folder is now empty (You will have to backup to your computer again before doing this or else iBackupBot will not show the most recent contents in your iDevice).  Or you can go into "Settings" on your iDevice and into "Usage."  It will take a couple seconds for your iDevice to display the amount of data all your applications are consuming.  If you have been successful, "Messages" will not come up on the first go round.  Only the top data consuming apps are initially displayed when you tap on "Usage."  You will need to tap on "Display all apps" or something like that to get "Usage" to reveal the data consumed by all your apps.  Hold your breath because what you want to see is "Messages" way down at the bottom of the list with a very small amount of data listed next to it.  This means you've been successful.  I have never been able to get "Messages" to display zero.  I think the application must consume a little bit of data even after you have removed all messages and attachments.

     

    That's all I can get from my memory.  Good luck with this program that has great potential but can also be very frustrating to run.

     

    Best regards, Mr. Luigi

     

    P.S.  One more thing.  I did not find iBackupBot FREE forever.  I downloaded it a couple months ago and when I finally got around to using it I believe I exhausted the time limit for the free trial.  So, I had to buy it.  Once I bought it I was able to use it.  Before I bought it I could not get it to run.  Hopefully, you just downloaded it and are still in the "Free Zone!"

  • MarcusFromCH Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2013 12:33 PM (in response to Mr. Luigi)

    I never really found the time to play with iBackupBot but here is what happened to me last weekend. My Other was growing for the last few months and last Sunday I updated to iOS7.

    I have backuped via iTunes and started the software update. The update failed kind of half way through and I was asked to connect the iPhone to iTunes. I could not access of the data on the iPhone (probably there was no data left anymore) and I saw mysef forced to restore. As expected there was no personal data left on the iPhone, something that I was afraid of since following this post.

     

    So, iOS 7 was installed I had no other option than to restore from backup.

     

    Now, I am not sure if I was just lucky or if it was normal what happened. All of my data is back, SMS, imessages, Whatsapp message, Email account settings, in-App purchases. AND: while my Other-Data has only reduced by about 800 MB, I have now 4.5 GB of free space again where I only had about 500MB before I started the software update.

    To me it seems that there must have been other data somewhere, probably in Apps, left after App-updated or something. I could not identify any data I am missing and I am using iOS7 now for nearly a week.

     

    Not sure what the conclusion actually is, maybe the restore did the final trick without losing any data.

  • wonkasue Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2013 11:01 PM (in response to Mr. Luigi)

    Thanks for your time, Mr. Luigi! I went step by step with your instructions and everything functioned as it should have, albeit quite time consuming. I went into my phone to check where Messages was listed in Usage and it wasn't even listed among all the apps and stuff. I hope that's a good thing. After backing up again and restarting iBackupBot, my SMS folder is empty. Curious after doing all that why my "Other" is still 3.52GB? I'm beginning to think my husband's Galaxy S4 is looking pretty good right about now. Lol

  • lost100 Level 1 Level 1 (0 points)

    Try looking in the Multimedia File Manager folder in iBackupBot - see if there are any large voice memos, voicemails, or large orphaned SMS attachemnts in the "other" tab.

     

    Also compare the overall size of the back-up file with your "other data" problem. If the backup file is a reasoanble size the problem is in the phone. You may then need to resore as new.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi again wpondasue!

     

    Noooooooooooooo!

     

    I mean switching to Android. :-)

     

    This "other" data problem reminds me of how my daughter cleans her room.  After she is done using some item of clothing, instead of putting it back in its proper place so it can be easily found later she hides things under her bed, in crevices of her closet, under the rug, etc.  When we go to check on her performance the room looks clean, but the fact is...it's not.  She has all these "orphaned" clothing items that are lost.  It is a heck of a task finding them again.  They are there, consuming part of her bedroom cosmic storage, but are hiding.

     

    The suggestion of MarcusFromCH is a good one.  Use iBackupBot to root around and see if you can find other items that have been misplaced and really need to be given to "Goodwill."  From your earlier posts I can tell you have a sufficient amount of fear of this process to not delete something that actually is important.  In the main, this will be a "look but not touch (delete)" process.  But, as you search around in the folders of iBackupBot you just may find something that totally makes no sense.  Marcus gives you a good place to start your search.

     

    There are so many places "other" can be hiding.  I don't want to insult you by stating things I'm pretty sure you've a;ready tried but have you also done this:

     

    1.  Go to ALL your e-mail clients.  Delete all Spam.  That will put those items in the Trash of the e-mail client.  Then go to Trash and "Delete All."  Trash is "other" and it is amazing how much some people have gathered in their e-mail.

     

    2.  Is your Camera Roll empty?  I'm pretty sure it must be as you ran iBackupBot and doing that should have opened iPhoto.  It would have asked you if you want to import your camera roll pictures to iPhoto.  Say "yes."  It will then ask you if you want to delete those pictures off your iDevice.  SAY "YES!"  Otherwise they will remain on your camera roll.  Pictures in the Camera Roll is "other."

     

    3.  I am not sure about this, but I think the "Reading List" in Safari is "other."  Do you have a lot of articles saved in your Reading List?  If so, and they are getting synced to your iDevice, they may be counting as "other" data.  Remove all items in the Reading LIst you no longer need.

     

    4.  Now, PhoneClean has been mentioned before.  It is not a cure all by any means.  Sometimes it doesn't do anything to "other" (Although if you look carefully you will see it attacks some of the data categories outside "other."  So, even though it may not reduce "other" data it will actually give you back some storage capacity on your iDevice.)  I would run PhoneClean to see if it can catch some of those files that do consume "other."  A word of warning...PhoneClean has come out with a v3.XXXX.  It is still in beta.  Someday, this new version may be a lovely addition to the arsenal of tools to attach other.  But, my experience with it has been disappointing.  It has many bugs.  There is a "Quick Clean" option in this new version and if you stick to that you should be ok, but stay away from the "Deep Clean" option.  Better yet, see if you can get a download of the pre-3.XXX version.  I believe for Macs it is version 2.02 (don't quote me on that.)  Applications like Facebook can accumulate a lot of "other" in their cache.  PhoneClean does get at this data.  So it is worth a try.

     

    I found this link to the CNET download of what they advertise as v.2.XXX of PhoneClean. If that is what you get when you download it, give it a try and see if your "other" drops.  You need, of course, to resync your iDevice after using these applications or else it will not register the amended values of "other", etc.

     

    http://download.cnet.com/PhoneClean/3000-18546_4-75846456.html

     

    Android...Nooooooooooooooooo! :-)

     

    Best, Mr. Luigi

  • Mr. Luigi Level 1 Level 1 (5 points)

    I mean "wonkasue" !!!!

    iPhone 5s, OS X Mountain Lion (10.8.3), iOS 7.0.2
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