CBFong

Q: am I supposed to receive a code for the rest of season 5 breaking bad?

I purchased the season pass assuming it was for the whole season, not just a portion of it. I was disappointed to find that the final episodes were unavailable after they began airing. I recently read an article about this exact situation. Should I be expecting a code to be able to access the remaining episodes?

AppleTV 2

Posted on Sep 24, 2013 10:24 AM

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Q: am I supposed to receive a code for the rest of season 5 breaking bad?

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  • by mario49,

    mario49 mario49 Sep 26, 2013 1:37 PM in response to CBFong
    Community Specialists
    Sep 26, 2013 1:37 PM in response to CBFong

    Hello CBFong,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iTunes Store: Download options when purchasing TV seasons, Season Passes, Multi-Passes, movie bundles, music box sets, or individual movies or TV episodes

    http://support.apple.com/kb/HT5731

     

     

    You will receive an email as new episodes become available. New episodes will be available in "Purchased in the iTunes Store" on your computer or iOS device, or in TV Shows > Purchased on your Apple TV.

     

     

     

    Season Passes and completed TV seasons

    When you purchase a TV season or Season Pass, you'll be presented with three options:

    • Clicking the Later button will not download any episodes. You'll be able to download your episodes at any time from iTunes in the Cloud.
    • Clicking the Download All button will download all available episodes.
    • Clicking the Download button will download the earliest unseen episode of the season.

     

     

    Best of luck,

    Mario

  • by varjak paw,

    varjak paw varjak paw Sep 26, 2013 2:05 PM in response to CBFong
    Level 10 (169,890 points)
    Sep 26, 2013 2:05 PM in response to CBFong

    Mario clearly misread your question. What has been reported is that you will receive an iTunes Store credit of, in the US, $22.99, via an email with a redemption code. You can then redeem and use this credited amount to purchase the Final Season or any other content you wish. This was the email Apple reportedly sent out:

     

    Dear Customer, We apologize for any confusion the naming of “Season 5″ and “The Final Season” of Breaking Bad might have caused you. While the names of the seasons and episodes associated with them were not chosen by iTunes, we’d like to offer you “The Final Season” on us by providing you with the iTunes code below in the amount of $22.99.  This credit can also be used for any other content on the iTunes Store. Thank you for your purchase.

     

    If you haven't receive the email, go here:

     

    http://www.apple.com/support/itunes/contact/

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.

  • by varjak paw,

    varjak paw varjak paw Sep 26, 2013 2:05 PM in response to mario49
    Level 10 (169,890 points)
    Sep 26, 2013 2:05 PM in response to mario49

    Mario, please talk to your supervisors about the credit being offered to those who purchased a pass to Season 5 of Breaking Bad.

     

    Regards.