Currently Being ModeratedSep 26, 2013 6:13 AM (in response to smevans)
I have exactly the same problem. Shut down did not help. I contaed apple and did a delete all content and settings. Then surprisingly it worked. But after restoring all apps and media it does not work anymore.mseems to be a software issue. I will reset again and report on success....
Currently Being ModeratedSep 26, 2013 5:26 PM (in response to xtremecarbon)
7.0.2 is out, so I'm doing another fresh restore to see if I can still spare myself the drive to NC. I'm very doubtful, but at least I'll save time at the Genius Bar by not having to hear the "update to the latest OS" speech.
I've also found a surefire way to trigger the failure, should Camera actually decide to work (this happens ~40% of the time for me)
EDIT: No dice. You can disregard this post entirely.
Currently Being ModeratedSep 27, 2013 7:26 AM (in response to smevans)
I'm having the same problem and scheduled a appt with genius bar. Question though? Since the iphone 5 has been discontinued, were you given 5s as a replacement ?
Currently Being ModeratedSep 27, 2013 7:32 AM (in response to Kidsupremeusa)
No they will replace your iphone 5. They have plenty of stock left over.
Currently Being ModeratedSep 27, 2013 10:58 AM (in response to Kidsupremeusa)
You'll get an iPhone 5, but you can still buy an iPhone 5s. So technically, you can walk out with 2 brand "new" phones (after paying for 5s)
Currently Being ModeratedSep 27, 2013 9:49 PM (in response to smevans)
I had an appointment with the Genius Bar who said it was a hardware problem like everyone else except they would give me one for free. They wanted me to pay $270. Which is ******** because it isn't my fault. If my screen cracked I get it. My fault. Couldn't be more ****** at Apple.
Currently Being ModeratedSep 27, 2013 10:03 PM (in response to jmetzls11)
With my history with apple. That charge is a replacement fee for the phone, they normally don't charge you that unless you are out of warranty or there is other damage to the phone(water, battery issues, physical damage)
Did they show you the full diagnostics? And were you out of warranty?
Then again 270 for a brand new phone is better then dropping 800 for a new one. Just my opinion.
Currently Being ModeratedSep 28, 2013 1:08 AM (in response to smevans)
I am facing with the same problem and no warranty anymore! Upgrading IOS is not my fault and I want my camera back..When I open the cam is blank and not working, just freezing.. Front cam is OK
Currently Being ModeratedSep 28, 2013 12:10 PM (in response to Trickmiester)
Yes I am out of warranty but it's not right that I have to pay $270 for upgrading to iOS 7. I didn't break the camera. It's an Apple device. They should take responsibility.
Currently Being ModeratedSep 28, 2013 4:34 PM (in response to smevans)
I have the exactly same problem.. too bad Apple, you are already loosing the market share to Android and you make problems in the existing products instead of improving your products. I so regret that I upgraded the software. I am gonna take my phone to Apple store tomorrow, and if they cant do anything, I am gonna sell this and changing to Samsung. Sorry you have to keep up apple.
Currently Being ModeratedSep 30, 2013 7:27 PM (in response to smevans)
I have the same problem, my cam is not working after IOS7 updated, i want my cam back! any news about it?
Currently Being ModeratedSep 30, 2013 7:33 PM (in response to adPich)
This is a hardware issue. Only way to fix it is to replace the phone. Make an appointment with apple at there Genius Bar.
If you are still under warranty you will get a free phone. If not I believe its 270 for a replacement phone. Don't quote me on this but I believe they can give you the 270 credit towards a 5c or 5s if you want but don't quote me on that.
Currently Being ModeratedSep 30, 2013 7:33 PM (in response to smevans)
The problem is not only the Camera... it keeps kicking me out when i use Facebook, it doesnt let me attach pics in some applications such as whatsapp.... Gosh... what a disaster!
Currently Being ModeratedSep 30, 2013 7:36 PM (in response to Pineapple26)
If you are having problem with other apps it rarely an apple issue. Try deleting the app and reinstalling and most times it's due to the app not upgrading to be compatible with ios7.