italiansoda

Q: 7.0.2 update broke iphone

I plugged my iPhone 4  into my computer to connect it to iTunes. It alerted me that I had an update to download (7.0.2). I did so, after restarting the device automatically, it failed to come back up. It is now stuck on the "Connect to iTunes" screen, the cable => iTunes icon. 

 

Connecting to iTunes doesnt even recgonize the device. It doesnt popup in iTunes at all for me to be able to select a restore option. Windows hears the device connect to the OS.

 

7.0.2 seems broke!

iPhone 4, iOS 7.0.2, Broken after 7.0.2 update

Posted on Sep 26, 2013 6:17 PM

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Q: 7.0.2 update broke iphone

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  • by Gb082359,

    Gb082359 Gb082359 Sep 26, 2013 7:55 PM in response to italiansoda
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    Sep 26, 2013 7:55 PM in response to italiansoda

    I have a similar problem.  My 4S phone is now dead. Upgrade stuck on "plug into iTunes". iTunes says phone is in recovery mode, click ok to erase all data and media and install factory defaults!!!  What is going on???

  • by Jfarnum36,

    Jfarnum36 Jfarnum36 Sep 26, 2013 10:10 PM in response to italiansoda
    Level 1 (0 points)
    Sep 26, 2013 10:10 PM in response to italiansoda

    Sadly, I have the exact same problem. Apple is better than this, and I am very disaapointed because now my iPhone will not work.

  • by MandiiM,

    MandiiM MandiiM Sep 26, 2013 10:49 PM in response to italiansoda
    Level 1 (0 points)
    Sep 26, 2013 10:49 PM in response to italiansoda

    This same problem happened to me, but with the 7.0. I spent over an hour with an Apple guy in chat trying to find out what happened. He told me that right before it crashed, it backed up everything. So all I had to do was press restore (as in delete everything), then updated it, then luckily it asked me if I wanted to restore my phone to the way it was before. That took about 20min and then BAM my phone was back to the way it was! and everything is on it!

  • by h2opup,

    h2opup h2opup Sep 26, 2013 11:07 PM in response to italiansoda
    Level 1 (0 points)
    Sep 26, 2013 11:07 PM in response to italiansoda

    similar for me as well. accepted update. stuck in the itunes plug screen. frustrating. very frustrating

  • by alonradzi,

    alonradzi alonradzi Sep 27, 2013 1:59 AM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 1:59 AM in response to italiansoda

    same here! phone is dead! anyone from Apple that can respond here???

  • by Frikkien,

    Frikkien Frikkien Sep 27, 2013 5:05 AM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 5:05 AM in response to italiansoda

    Hi Guys/Gals,

     

    I had the same Issue updated my Iphone 4s to Ios 7.0.2 and my iPhone got stuck in recovery mode

     

    Here is the steps to fix it

     

    1. Put your phone in DFU mode

         Step One

              Open iTunes and connect the iPhone to your Mac.

         Step Two

              Press and hold the Home button and the Sleep/Wake button at the same time.

         Step Three

              After exactly 10 seconds release the Sleep/Wake button. Continue holding the home button until you           iTunes pops up a message telling you that it has detected an iPhone in recovery mode.

              The iPhone screen will remain black

    2. while you plugged your iPhone and opening the itunes go to windows/system32/drivers/etc and open "hosts"      file as administrator with notepad

    3. remove the last to lines with word apple in it

    4. this is the most important action don't close the hosts file

    5. while the hosts file still open go to itunes press shift + click restore choose the custom ipsw

    6. Navigate C:\Users\<user name>\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

    7. Select the correct ipsw file for Iphone 4s select iPhone4,1_7.0.2_11A501_Restore.ipsw

    8. Restore Iphone from iTunes(Factory Defaults)

     

    And then you can restore you backups from iTune or cloud etc.

  • by Domsrasing,

    Domsrasing Domsrasing Sep 27, 2013 8:00 AM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 8:00 AM in response to italiansoda

    Anyone from apple? Please respond we have a serious problem here.. Please help us..

  • by Domsrasing,

    Domsrasing Domsrasing Sep 27, 2013 8:01 AM in response to Frikkien
    Level 1 (0 points)
    Sep 27, 2013 8:01 AM in response to Frikkien

    What if i dont have mac or any laptop? How can i fix this?

  • by missbrown644,

    missbrown644 missbrown644 Sep 27, 2013 8:12 AM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 8:12 AM in response to italiansoda

    Apple don't read the forums, as you will read in all the other posts.

     

    To restore your phone, follow the instructions above. It will fix your issue. It's normally your computer had a problem donwlaoding from the server along the way.

     

    Without a computer, Domsrasing, you're not going to be able to do this. Either find someone with a computer or go to an Apple store. They'll be able to do it for you.

  • by sdamask,

    sdamask sdamask Sep 27, 2013 8:58 AM in response to missbrown644
    Level 1 (0 points)
    Sep 27, 2013 8:58 AM in response to missbrown644

    Same here with an iPhone 4S... I was able to recover using the two button method above but then it took another 1-1/2 hrs last night to move all my apps/songs/movies back onto it and fully restore where it was at before the crash.  Installer is broken and is making me second guess any move to a 5S.

  • by Deivisfromltu,

    Deivisfromltu Deivisfromltu Sep 27, 2013 9:06 AM in response to sdamask
    Level 1 (5 points)
    Sep 27, 2013 9:06 AM in response to sdamask

    I am update my iphone 4 with wifi. it's all ok. now is 7.0.2

  • by ChrisVaz347,

    ChrisVaz347 ChrisVaz347 Sep 27, 2013 9:22 AM in response to Frikkien
    Level 1 (0 points)
    Sep 27, 2013 9:22 AM in response to Frikkien

    Frikkien

    Thank you, that solved my problem and now I was able to restore my ipad and iphone 4s.

     

    To fix on a mac open terminal and type or paste:

     

    sudo nano /private/etc/hosts

     

    Select exit and save.

     

    then type or paste:

     

    sudo dscacheutil -fllushcache

  • by Jake1985,

    Jake1985 Jake1985 Sep 27, 2013 12:25 PM in response to italiansoda
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    Sep 27, 2013 12:25 PM in response to italiansoda

    This happened to my 5s.

  • by Ele09,

    Ele09 Ele09 Sep 27, 2013 1:08 PM in response to italiansoda
    Level 1 (0 points)
    Sep 27, 2013 1:08 PM in response to italiansoda

    Mines just done this and I'm no good with computers so have no idea where to find the"hosts" etc aaarrrggghhh!!!!

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