enriquemenendez
Level 1 (0 points)

Q: System Preferences

When opening System Preferences I get an Preferences error message that says, "Could not load Users & Groups preference pane."

 

I am running MAC OS X 10.8.5.

Thanks for your help.

Sincerely,

E

iMac, OS X Mountain Lion (10.8.4)

Posted on Sep 26, 2013 1:23 PM

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enriquemenendez

Q: System Preferences

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 26, 2013 1:31 PM in response to enriquemenendez
    Level 10 (119,369 points)
    Apple Watch
    Sep 26, 2013 1:31 PM in response to enriquemenendez

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Preferences/com.apple.systempreferences.plist

     

    Click Go then move the com.apple.systempreferences.plist file to the Trash.

     

     

    Restart your Mac then try System Preferences > Users & Groups

  • by Linc Davis,

    Linc Davis Linc Davis Sep 26, 2013 6:56 PM in response to Carolyn Samit
    Level 10 (207,915 points)
    Applications
    Sep 26, 2013 6:56 PM in response to Carolyn Samit

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View ▹ Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by catharinafromkalmar,

    catharinafromkalmar catharinafromkalmar Jan 15, 2015 9:23 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 15, 2015 9:23 AM in response to Linc Davis

    Jan 15 18:21:00 Hans-MacBook.lan diagnosticd[83]: error evaluating process info - pid: 975, punique: 975

    Jan 15 18:21:01 Hans-MacBook.lan System Preferences[937]: *** Assertion failure in -[NSRemoteView _finishAdvanceToConfigPhase:], /SourceCache/ViewBridge/ViewBridge-99/NSRemoteView.m:2823

    Jan 15 18:21:01 Hans-MacBook.lan System Preferences[937]: ### com.apple.preferences.users instantiatePrefPaneObject exception:<NSRemoteView: 0x7fe3fae28310> became invalid during initial initial association; what do the logs say com.apple.preferences.users.remoteservice has been up to lately?

    Jan 15 18:21:01 Hans-MacBook com.apple.xpc.launchd[1] (com.apple.preferences.users.remoteservice[975]): Service exited due to signal: Illegal instruction: 4

    Jan 15 18:21:01 Hans-MacBook.lan ReportCrash[946]: Saved crash report for com.apple.preferences.users.remoteservice[975] version 14.0 (14.0) to /Users/hansgrundstrom/Library/Logs/DiagnosticReports/com.apple.preferences.user s.remoteservice_2015-01-15-182101_Hans-MacBook.crash

    Jan 15 18:21:01 Hans-MacBook.lan ReportCrash[946]: Removing excessive log: file:///Users/hansgrundstrom/Library/Logs/DiagnosticReports/com.apple.preferenc es.users.remoteservice_2015-01-13-165904_Hans-MacBook.crash