10 Replies Latest reply: Sep 26, 2013 8:09 PM by notlimey
cmalcom Level 1 Level 1 (0 points)

Since Tuesday, September 17, I've been unable to reach pages or keynote via iCloud.com to up- or download anything. I use icloud.com to push my teaching materials to my iPad. I can successfully login to iCloud.com, but when I navigate to pages, keynote, or anything but mail, I'm bounced immediately back to the login page.

  • 1. Re: Can't reach anything but mail via icloud.com
    notlimey Level 1 Level 1 (0 points)

    Same here - Pages, Numbers and Keynote  for me.. I log into iCloud.com. and click on Pages or any of the other two and I am booted out.  Calendar, mail, etc still works.  My workaround is to use the Pages 09 program i own and when  you use open file, it allows you to select files from your Mac or from the cloud.... and if you create a new file in Pages or Keynote, it is saved to iCloud and can be retrieved the same way on your iPad or iPhone...I am guessing that there is some glitch in the iWork suite so they took it down.  And I was just getting used to editing in it!

  • 2. Re: Can't reach anything but mail via icloud.com
    cmalcom Level 1 Level 1 (0 points)

    Thanks for the response. Symptom is still persisting. I was unaware of the option of opening from/saving to icloud from within Pages and Keynot. I'm running Lion and have Pages and Keynote '09. I just dug around in the help section and only see reference to storing things in icloud via web browser.

     

    Under the "Pages" and "Keynote" menus, there's a try iWork item, but it's greyed out.

     

    Could you elaborate on how you save/retrieve from within the apps?


    Thanks again.

  • 3. Re: Can't reach anything but mail via icloud.com
    notlimey Level 1 Level 1 (0 points)

    Ok... when I am in Pages 09 [I originally purchased it on a disk] and key Command  O [or use Open from the drop down menu in Pages [or keynote] I get this screen:

    Screen Shot 2013-09-22 at 1.16.40 PM.png

     

    In the upper left of this box showing all my files - you can toggle between files in iCloud and files stored on your computer's hard drive or flash  - the ones showing here are my files in iCloud - i just double click on the file i want and it opens - but it is still in the cloud, but can be edited by Pages.  Anything you open on an iPad or iPhone is of course, in the Cloud...

  • 4. Re: Can't reach anything but mail via icloud.com
    cmalcom Level 1 Level 1 (0 points)

    Mysterious. That's not when I see with either Command-O or using Open from the file menu. I get this:

     

    PagesOpen.jpg

    I'll keep searching for prefs I might alter. I bought pages and keynote via the app store; that's the only difference I can think of in our scenarios.


    Thanks, again, though.

  • 5. Re: Can't reach anything but mail via icloud.com
    notlimey Level 1 Level 1 (0 points)

    Probably your OS - from there try clicking on 'all my  files' and see if files in the cloud are showing there.....

     

    I run 10.8.5 - perhaps you need to upgrade?  The only other thing you could do would be to email a file from your iPad and then download it to your Mac.... or use the 'move to' option in the File menu to send it to iCloud.

     

    Screen Shot 2013-09-22 at 1.46.46 PM.png

     

    Screen Shot 2013-09-22 at 1.47.01 PM.png

     

    BTW, you can do a screen shot by holding down command and shift, then hitting the number 3

     

    Ted

  • 6. Re: Can't reach anything but mail via icloud.com
    forkies Level 1 Level 1 (90 points)

    Having the EXACT same issue, called Apple Support and they escalated it to get help from the iCloud engineers. Apparently others have reported similar issues.

  • 7. Re: Can't reach anything but mail via icloud.com
    JMO 55 Level 1 Level 1 (0 points)

    Same here, I have several iPads and two Macs as of around 9/17 no syncing between iworks and no access to any of the iworks apps online.  When I try I am bounced back to the log in page.  Apple deserves a major knock for this.  To have the system completely out for this many days is just unacceptable and at the very least users with paid iclould accounts should have been notified of the difficulty rather than spending a lot of time trying to see if the problem was on the user end.  Apple really does not seem to be able to get its act together on the cloud side.  Fortunately, I have workarounds thru dropbox, but if you are a  user who put all of his or her eggs in the Apple Icloud basket they would be in a pickle. 

  • 8. Re: Can't reach anything but mail via icloud.com
    notlimey Level 1 Level 1 (0 points)

    Agreed - though I would never put all my eggs into a basket marked beta - and for me as noted above there is an iCloud workaround.  I also save all important files on Box and on a memory stick

  • 9. Re: Can't reach anything but mail via icloud.com
    forkies Level 1 Level 1 (90 points)

    My docs are now properly syncing between devoces, I can view them on icloud.com, and my ubiquity.log no longer shows my account as locked.

     

    No e-mail or phone call from Apple.

  • 10. Re: Can't reach anything but mail via icloud.com
    notlimey Level 1 Level 1 (0 points)

    So are mine!  Yay!  I guess this is why it is called beta.. but I do wish they would tell us when something is taken down, or is having problems.....