HT1600: Apple TV (1st generation): How to update Apple TV software
Learn about Apple TV (1st generation): How to update Apple TV software
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Helpful answers
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Sep 27, 2013 12:13 AM in response to fiona92627by iW00,Apple TV (2nd and 3rd generation): Restoring your Apple TV
If no luck then report this to AppleCare: http://www.apple.com/support/contact/
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Sep 27, 2013 2:59 AM in response to iW00by Winston Churchill,Apple Care is a pay for service unless your device is still in warranty.