1 2 Previous Next 18 Replies Latest reply: Jan 27, 2014 5:15 AM by difdifdif
mhair Level 1 Level 1 (0 points)

Just upgraded to Mac OS 10.8.4. Now hp Laser Jet 1022 will not print two sided. Some solutions?


iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.4)
  • 1. Re: Two sided printing on hp Laser Jet 1022
    Shane_R@HP Level 2 Level 2 (385 points)

    Is the option no loner there when you go to print?

     

    Are you using the 1022's driver, or are you using a generic driver?

     

    I am a printer tech for HP.

  • 2. Re: Two sided printing on hp Laser Jet 1022
    Scooter49 Level 1 Level 1 (0 points)

    I am also having a two sided printing problem with 10.8.4.  I was using an HP two sided workaround (Hp_Two-sided_Printing.dmg) that I downloaded in Dec 2012 and it was fine.  Now it does not work with my HP laser jet 1020 Plus.  Also, it no longer works with my Deskjet Ink Advantage K-109a.  I do a lot of printing and really need to solve this issue quickly.

     

    MacBook Pro Retna Display OS  10.8.4

  • 3. Re: Two sided printing on hp Laser Jet 1022
    Shane_R@HP Level 2 Level 2 (385 points)

    I'm afraid I'll need you to answer the same questions as the original poster.

     

    Is the option no loner there when you go to print?

     

    Are you using the 1022's driver, or are you using a generic driver?

     

    I am a printer tech for HP.

  • 4. Re: Two sided printing on hp Laser Jet 1022
    4stix Level 1 Level 1 (85 points)

    Hello Scooter49,

    Thanks for the post. From what you are describing, it sounds like this may be more of a MAC setting than a printer setting since you cna't print duplex from any of your printers now. Check the link below for some great information, verify your settings.  Good Luck!


    http://goo.gl/XMBW0


    I work for HP but my posts and replies are my own....Thank you!

  • 5. Re: Two sided printing on hp Laser Jet 1022
    kclawyer Level 1 Level 1 (0 points)

    I've had the same issue. I was using two-sided printing feature of the HP LaserJet 1022 almost daily for business, using the HP workaround Scooter49 described. (The workaround allowed for manual two-sided printing by selecting an option on a drop down menu (near the print PDF option)) To answer Shane_R@HP's question, since installing the Mountain Lion 10.8.4 update, the two-sided printing option still appears on the drop down menu, and when you select it, a PDF entitled two sided printing comes up (as before), but the printer doesn't do anything (used to be a brief wait, then it would start printing). Mac OS seemed to have found/downloaded a HP LaserJet 1022 patch (saw a window appear and then vanish), but no change in the printer's function, and now can't find the purported patch online or in the App Store. I would revert back to Mountain Lion pre-update (when the HP driver was working fine), but doesn't seem possible in App Store/system settings. Would greatly appreciate a new driver/patch from HP or 3rd party workaround - very helpful for business and personal use. Thanks!

  • 6. Re: Two sided printing on hp Laser Jet 1022
    Shane_R@HP Level 2 Level 2 (385 points)

    It sounds like the update might have caused the printer and Mac to loose communication with each other.  Try resetting the print system and reinstalling the printer's queue.  The post linked below will help you with resetting the print system.  Let me know what happens.

     

    Basic Printer Troubleshooting Steps for Mac

     

    I am a printer tech for HP.

  • 7. Re: Two sided printing on hp Laser Jet 1022
    archcvd Level 1 Level 1 (0 points)

    I just updated to 10.8.4 and my HP double-sided printing software has been broken as well. Unfortunately you're all missing the mark, HP folks, as the problem is an exception raised by the software itself. It appears to only be happening for odd-numbered documents (this makes sense as the software needs to rearrange the pages in order to print the manual duplex correctly.) For those of you encountering this problem, check out your Console.app for further details. Here's what mine shows:

     

    2013-06-24 2:36:04.211 PM Two-sided Printing[41941]: (

              0   CoreFoundation                      0x00007fff8baefb06 __exceptionPreprocess + 198

              1   libobjc.A.dylib                     0x00007fff896a13f0 objc_exception_throw + 43

              2   CoreFoundation                      0x00007fff8bb8640a -[NSObject(NSObject) doesNotRecognizeSelector:] + 186

              3   CoreFoundation                      0x00007fff8bade02e ___forwarding___ + 414

              4   CoreFoundation                      0x00007fff8badde18 _CF_forwarding_prep_0 + 232

              5   PDFKit                              0x00007fff84fdffde -[PDFDocument removePageAtIndex:] + 408

              6   Two-sided Printing                  0x0000000100003fdf -[ManualDuplexHints copyEvenPagesDocumentFrom:] + 386

              7   Two-sided Printing                  0x00000001000021e4 -[MyDocument hintsArePopulated:] + 168

              8   Two-sided Printing                  0x00000001000016ae -[MyDocument printPanelDidEnd:returnCode:contextInfo:] + 225

              9   AppKit                              0x00007fff8574f03f -[NSPrintPanel _sheet:didEndWithResult:contextInfo:] + 249

              10  AppKit                              0x00007fff851dbac6 -[NSApplication endSheet:returnCode:] + 267

              11  PrintCocoaUI                        0x000000010571cf27 CreateDefaultFileName + 50649

              12  PrintCocoaUI                        0x000000010571c370 CreateDefaultFileName + 47650

              13  PrintCocoaUI                        0x0000000105717d53 CreateDefaultFileName + 29701

              14  AppKit                              0x00007fff853ce959 -[NSApplication sendAction:to:from:] + 342

              15  AppKit                              0x00007fff853ce7b7 -[NSControl sendAction:to:] + 85

              16  AppKit                              0x00007fff853ce6eb -[NSCell _sendActionFrom:] + 138

              17  AppKit                              0x00007fff853ccbd3 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1855

              18  AppKit                              0x00007fff853cc421 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 504

              19  AppKit                              0x00007fff853cbb9c -[NSControl mouseDown:] + 820

              20  AppKit                              0x00007fff853c350e -[NSWindow sendEvent:] + 6853

              21  AppKit                              0x00007fff853bf644 -[NSApplication sendEvent:] + 5761

              22  AppKit                              0x00007fff852d521a -[NSApplication run] + 636

              23  AppKit                              0x00007fff85279bd6 NSApplicationMain + 869

              24  Two-sided Printing                  0x00000001000013cc start + 52

    )

     

    I've found references to this problem as follows:

     

    http://stackoverflow.com/questions/17001177/pdfdocument-removepageatindex-for-10 -8-4-exception-raised

     

    There is a work-around but it will require HP to update their software accordingly:

     

    http://openradar.appspot.com/14081212

     

    HP guys, it would be nice for you to escalate this to your software team.a

  • 8. Re: Two sided printing on hp Laser Jet 1022
    Scooter49 Level 1 Level 1 (0 points)

    Shane, thanks for replying.  I am using a LaserJet 1020 Plus with the LaserJet 1022 drivers.  I was using an HP work around for double sided printing.  It no longer works.  The system does not offer double sided printing so HP developed a nice little program that installed and on the pdf section of the print screen you could select double sided printing.  That does not work at all.  I have reinstalled everything and am very frustrated by Apple and a little by HP since the 1020 does not support the Apple.  So where do I go from here.

  • 9. Re: Two sided printing on hp Laser Jet 1022
    Scooter49 Level 1 Level 1 (0 points)

    Hi 4stix.  I have tried the double sided solution you sent to me but no matter how I put the paper in it does not print correctly.  it is out of order or upside down on the page.  I really got  a lot of use out of the old HP work around I downloaded.  It was called :  HP_Two-sided_Printing.dmg     It worked great and that is what is not working since this recent upgrade to 10.8.4.   Any chance of getting another fix like that?

  • 10. Re: Two sided printing on hp Laser Jet 1022
    Shane_R@HP Level 2 Level 2 (385 points)

    Thank you for that information.  I have a meeting later with the person from HP's Mac team.  I'll bring this up to him and see what can be done to fix this.  I'll let you know when I have any updates.

     

    I am a printer tech for HP.

  • 11. Re: Two sided printing on hp Laser Jet 1022
    difdifdif Level 1 Level 1 (0 points)

    I had the same problem using a LaserJet P1505. The two sided printing utility from HP just stopped working after I did an Apple security update.

     

    I've been developing a fix using the Apple Automator. It's not perfect yet, but it's making the printer usable again. I wrote it up here for people to use:

     

    http://www.megapico.co.uk/mac_doubleside.html

  • 12. Re: Two sided printing on hp Laser Jet 1022
    yjchang Level 1 Level 1 (0 points)

    WOW BUD! Amazing work. This works like a charm so far. Hopefully any newer mac updates won't create complications with this gem.

     

    Cheers @difdifdif

  • 13. Re: Two sided printing on hp Laser Jet 1022
    blade003 Level 1 Level 1 (0 points)

    Thanks difdifdif,

     

    Your duplex3 script above worked pefectly for me, it got me out of a tight spot

     

    Great work @ difdifdif !!!

  • 14. Re: Two sided printing on hp Laser Jet 1022
    difdifdif Level 1 Level 1 (0 points)

    I'm glad it's working for people - I rely on it at work now.

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