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Iphone 5 Trust this Computer message keeps popping

5834 Views 13 Replies Latest reply: Apr 10, 2014 6:34 PM by dramtor RSS Branched to a new discussion.
Lordjas1231 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 24, 2013 5:34 AM

So when i connected my Apple cable which came with my iphone 5 box to my desktop Window 7 Ultimate,the charging icon keep disconnecting and connecting very fast and my phone keeps shaking,and every like around 2-5 minutes the trust message pops up for like 0.20 seconds and then disappears. So i tried press it when it immediatly pops up and i failed  to do it because it's way too fast,so i tested it on my other laptop and it worked just fine.


But when i close and reopened my itune,the message popped up for 1 second,i quickly pressed trust and i thought it worked but then it happened again,the charing icon keeps disconnecting.


This is frustrating me,any suggestions?


Oh and i've already updated my itunes to 11.1 already.

iPhone 5, iOS 7
  • WG Finley Level 1 Level 1 (0 points)

    Have a user reporting this issue and has a 4S and is using the Apple cable that came with his phone. He is prompted to trust his laptop running XP every time he plugs it in. (Running XP is above my pay grade so don't go there!).


    It seems this could be a bug not necessarily related to the cable.

  • CoasterFanFL Level 1 Level 1 (70 points)
    Currently Being Moderated
    Sep 26, 2013 5:46 AM (in response to WG Finley)

    I'm also getting this message sporadically since upgrading my iPhone5 to iOS7, when I have it connected using the Apple cable to my laptop running Windows 8.


    I initially pressed "Don't Trust" because I didn't know where the message was coming from.

  • CoasterFanFL Level 1 Level 1 (70 points)

    It kept happening even after I pressed "Trust".


    However, it seems to have stopped after I installed the new upgrade. 

  • JairoUmana Level 1 Level 1 (0 points)

    I need some help.


    Since I updated to iOS 7 I keep getting this Trust this Computer message every few seconds and my laptop seems not to be recognizing the iPhone. I have tried by clicking Trust and Dont Trust, but none of them worked. Mi iTunes regonices the phone some times, some others it doesnt.


    I have read some of the blogs on this issue but I dont seem to get the correct way to solve this issue.


    Can anyone help?


    I also cannot see the iPhone on My PC units.


    All of this after I upgraded to iOS 7.

  • Rukur Level 1 Level 1 (0 points)

    I have the same problem. I want to turn this feature (annoyance) off.


    The PC I use does not and will not have apple software on it. It is connected for charging only. There is NO solution for this and I am getting very frustrated.


    Every time I get a message or call the trust box pops up stopping me from using the iphone until I answer the same question over and over.


    I have had this every day since upgrading to IOS7 and I have had it.


    P.S For people with Apple Software use this

  • leepresson Level 1 Level 1 (0 points)

    Hey Apple, if I didn't trust the computer then I wouldn't be plugging a phone into it!

  • SweetMellowG Level 1 Level 1 (0 points)

    i'm also experiencing the same problem when i plug in my phone into my car's USB port. the "do you trsut this message" comes up but doesnt stay long enough for me to select the "trust" option. the message keeps flashing on and off my screen every split second. it's really annoying. i can't charge my phone and neither can i play music. i spoke to a apple technician a few minutes ago but she tells me the sound system in my car needs an upgrade as it's not comatible with iOS7. is she insane??? why should our cars' sound system be designed to be compatible with iphone? and does she have an idea of how much that would cost me?

  • Heath.J Level 1 Level 1 (5 points)

    After Apple's 10 or so suggestions, including complicated mscongif and regedit approachs, all failed... I found this, easy enough to follow solution that actually worked. in a single user's post in the forums here somewhere.  Can't find it again to say thanks to whoever it was, which prompted me to post it everywhere so everyone else can find it:


    (Note: this is for Windows 8, but the solution for other versions is similar - you might need to try a few other folders, but are still looking for "Apple Device" under "Device Manager".)

    1. Connect your iPad/iPhone/iPod to your PC
    2. Go to: Control Panel > Device Manager
    3. Click on: Portable Devices
    4. Right click on: Apple iPad/iPhone/iPod > Update Driver Software
    5. Choose: Browse my computer for driver software.
    6. Go to: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers


    Click okay and everything should suddenly work fine again.  (I can't remember if I had to choose "trust" again, but if I did, I only had to do it the once and everything was fixed after that).

  • Babynesh05 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2014 11:58 PM (in response to Heath.J)

    This fixed it for me Heath J, Thank you so much!!

  • Goldenleo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 18, 2014 7:27 PM (in response to Heath.J)


  • dramtor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 10, 2014 6:34 PM (in response to Heath.J)



    I have followed those steps. Updating the driver selecting the file from the local folder in the computer as also searching on the internet but says driver is up to date and this annoying message keeps showing and showing every 2 seconds making the personal hotspot been disconnected. The only moment when this message keeps showing up is when I connect my computer to the personal hotspot.


    Any further suggestions?


    Apple/ Iphone support team does not know anything about this issue and they couldn’t give any solution!




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