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Cannot delete messages after ios7 upgrade

516 Views 3 Replies Latest reply: Sep 27, 2013 2:23 PM by sheila_m. RSS
ccrjon Calculating status...
Currently Being Moderated
Sep 24, 2013 1:23 PM

After my ios7 upgrade - everything works fine except for messages..

 

I did all the online stuff I could find, turning iMessage off and then back on, etc..

 

I have no error messages about activation or anything... 

 

When I go to delete a message, I can't read any other messages after that..

 

Also, when I cycle the phone, all the messages I delete come back..

 

Help?

iPhone 4S, iOS 7
  • sheila_m. Community Specialists Community Specialists (3,130 points)
    Currently Being Moderated
    Sep 26, 2013 7:01 AM (in response to ccrjon)

    Hello ccrjon,

     

    Thank you for providing so much detail about the issue you are experiencing with Messages after upgrading to iOS 7.

     

    The first thing I recommend is quitting and relaunching the applications on your iPhone:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

     

    You can find the full article here:

    iOS: Force an app to close
    http://support.apple.com/kb/ht5137

     

    If you are still seeing the same issue after quitting and relaunching the Messages app, I recommend restarting your phone and then resetting if it's still not working:

    Restarting your device
    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    You can find the full article here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    If the issue persists, the last thing I recommend is backing up and restoring your iPhone:

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

     

    Thank you for using Apple Support Communities.

     

    Best,

     

    Sheila M.

  • sheila_m. Community Specialists Community Specialists (3,130 points)
    Currently Being Moderated
    Sep 27, 2013 2:23 PM (in response to ccrjon)

    Hi ccrjon,

     

    Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    All the best,

    Sheila M.

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