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ios 7 problems - music&panorama

833 Views 3 Replies Latest reply: Sep 27, 2013 2:43 PM by sheila_m. RSS
yoavabadi Calculating status...
Currently Being Moderated
Sep 23, 2013 10:06 AM

hey guys,

my name is yoav (Joab), im from israel, and i encountered with some problems in ios7, mainlly with the apple's music app and the panorama in the apple's camera.

i've got a iphone 4S device, and when i open my music app, the songs just "run up" like in a conveyor belt, without stopping at all!

additionally, when a swipe to the panorama view in my camera, and then change the direction of the panorma and trying to shot, the device just reboot (the icon of apple appears like when u shutdown the device and restarting it)!

finally, sometimes there's some apps that just get open and quickly closed without me closing them..

 

if anybody knows the resons for any of those things to happen, tell me here please.

i called me carier's support but they just said they don't know, and of course i'm not from the states so i cant get support services from apple.

 

thank you all very much,

 

yoav (or joab if u prefer).

iPhone 4S, iOS 7, problems with music&panorama in 4S
  • sheila_m. Community Specialists Community Specialists (3,085 points)
    Currently Being Moderated
    Sep 25, 2013 2:38 PM (in response to yoavabadi)

    Hello yoavabadi,

     

    Thank you for providing so much detail about the issues you have been experiencing on your iPhone.  I recommend trying a few things for the issues you are experiencing since updating your iPhone. 

     

    The first thing I recommend is quitting and relaunching the applications on your iPhone:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

    You can find the full article here:

    iOS: Force an app to close
    http://support.apple.com/kb/HT5137

     

    If you are still experiencing the same issues after quitting the running applications, I recommend restarting your phone and then resetting if it's still not working:


    Restarting your device
    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    You can find the full article here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/HT1430

     

    If the issues persist after the restart and reset, then the final step is to backup and restore your iPhone:

     

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

     

    Thank you for using Apple Support Communities.

     

    Best,

     

    Sheila M.

  • sheila_m. Community Specialists Community Specialists (3,085 points)
    Currently Being Moderated
    Sep 27, 2013 2:43 PM (in response to yoavabadi)

    Hi yoavabadi,

     

    Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    All the best,

    Sheila M.

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