Skip navigation

iSight not working with Webex, GoToMeeting or Lync...BUT works with Skype, Facetime, Photobooth (June 2013 MBA)

10286 Views 42 Replies Latest reply: Jan 22, 2014 8:29 PM by hutchej RSS Branched to a new discussion.
1 2 3 Previous Next
1wave Calculating status...
Currently Being Moderated
Jul 10, 2013 9:05 PM

Brand new MacBook Air (June 2013, 8MB RAM, 500GB SSD)

 

iSight not working with Cisco Webex, Citrix GoToMeeting or Microsoft Lync (error = webcam not detected); BUT iSight works with Skype, Facetime and Photobooth.

 

3 hours of phone support with Webex - no luck.

 

Tried SMC and PRAM reset - no luck.

 

Tried erasing disk and reinstalling OSX 10.8.4 and apps manually with latest versions - no luck.

 

Apple phone support says it's not Apple's problem because Apple apps work.

 

Exchanged at Apple Store for another new MacBook Air, again installed apps manually with latest version (not from time machine) - STILL NO LUCK!!!

 

Is there an update Apple or Cisco, Citrix and Microsoft need to put out for the new MBAs or do I just have 2 lemons???

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.4), 8GB RAM, 500GB SSD
1 2 3 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.