HT5527: iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013

Learn about iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013
zoeairfromnsw
Level 1 (4 points)
Notebooks

Q: ICloud Storage Plan

Hi, I can't seem purchase the $20 upgrade for the icloud stogare plan - it is only highlighting the $40 one.  I have approx 19GB of storage.

 

Thanks

OS X Mountain Lion (10.8.5), icould upgrade

Posted on Sep 27, 2013 3:12 PM

by Blueteeth,Solvedanswer
Blueteeth Blueteeth
Level 1 (10 points)
A:

Roger - Thanks for this. I have been stuggling with it on and off for days. Since my CC info was already in the system, I assumed it would simply renew automatically. The step I was missing was selecting "Downgrade Options", which still seems counterintuitive since I intended to stick with the 20GB plan I had previously selected.

I would probably have lost service on Monday if I hadn't found this thread. Have a pint on me Roger!

Posted on Sep 28, 2013 9:12 AM

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zoeairfromnsw

Q: ICloud Storage Plan

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  • Helpful answers

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 27, 2013 3:18 PM in response to zoeairfromnsw
    Level 9 (78,461 points)
    iTunes
    Sep 27, 2013 3:18 PM in response to zoeairfromnsw

    This would seem to indicate that you have already purchased the 20GB plan at some point - which result in your having a total of 25GB. (I'm assuming that you are not an ex-MobileMe subscriber who has had free extra storage for a year, expiring shortly - if you are, that changes the answer, so please say so).

     

    If you have purchased the 20GB storage in the past you can't purchase it again. If you are looking to renew it, this will happen automatically unless you choose to downgrade.

  • by zoeairfromnsw,

    zoeairfromnsw zoeairfromnsw Sep 27, 2013 3:20 PM in response to Roger Wilmut1
    Level 1 (4 points)
    Notebooks
    Sep 27, 2013 3:20 PM in response to Roger Wilmut1

    Hi Roger thanks for the quick reply - yes I am an ex-MobileMe subscriber with free storage that has expired.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 27, 2013 3:24 PM in response to zoeairfromnsw
    Level 9 (78,461 points)
    iTunes
    Sep 27, 2013 3:24 PM in response to zoeairfromnsw

    It hasn't expired yet, but it will next Monday if you don't pay to keep it.

     

    If you wish to continue your current storage level, the instructions are here:

     

    http://support.apple.com/kb/HT5527

     

    Scroll down to 'How do I purchase my current plan?' and expand the section applicable to your computer or device.

  • by zoeairfromnsw,

    zoeairfromnsw zoeairfromnsw Sep 27, 2013 10:10 PM in response to Roger Wilmut1
    Level 1 (4 points)
    Notebooks
    Sep 27, 2013 10:10 PM in response to Roger Wilmut1

    Yes I realise all this, and followed the instructions - but like you say the deal hasn't expired yet, so that is probably why I can't get the 20GB option - I just wanted to sort it before it expired.  Will I loose my data if it expires and then I pay for the 20GB?

     

    Thanks a mil

    Zoe

  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 Sep 27, 2013 11:30 PM in response to zoeairfromnsw
    Level 9 (78,461 points)
    iTunes
    Sep 27, 2013 11:30 PM in response to zoeairfromnsw

    You should be able to do it now and be charged on 30 September. When you go through this process:

     

     

    1. Choose Apple () menu > System Preferences, then click the iCloud icon.
    2. Click the Manage button.
    3. Click Change Storage Plan.
    4. Click Downgrade Options.
    5. Enter your Apple ID password, then click Manage.

    What does it say here:

     

    plan.jpg

     

    If it says what's in the picture you should be able to click your current plan then 'Done'. If it doesn't say that, what does it say?

     

  • by Blueteeth,Solvedanswer

    Blueteeth Blueteeth Sep 28, 2013 9:12 AM in response to Roger Wilmut1
    Level 1 (10 points)
    Sep 28, 2013 9:12 AM in response to Roger Wilmut1

    Roger - Thanks for this. I have been stuggling with it on and off for days. Since my CC info was already in the system, I assumed it would simply renew automatically. The step I was missing was selecting "Downgrade Options", which still seems counterintuitive since I intended to stick with the 20GB plan I had previously selected.

    I would probably have lost service on Monday if I hadn't found this thread. Have a pint on me Roger!

  • by zoeairfromnsw,

    zoeairfromnsw zoeairfromnsw Sep 28, 2013 11:57 AM in response to Roger Wilmut1
    Level 1 (4 points)
    Notebooks
    Sep 28, 2013 11:57 AM in response to Roger Wilmut1

    Dear Roger,

     

    Slowly getting to the bottom of this - the problem is that I can't click on the 20GB plan - it just doesn't highlight the next button.  It works if I click on the 50GB plan.  But not the 20GB??  Below is my screen - see how the next button is greyed out.

     

  • by Csound1,

    Csound1 Csound1 Sep 28, 2013 11:58 AM in response to zoeairfromnsw
    Level 9 (51,281 points)
    Desktops
    Sep 28, 2013 11:58 AM in response to zoeairfromnsw

    zoeairfromnsw wrote:

     

    Dear Roger,

     

    Slowly getting to the bottom of this - the problem is that I can't click on the 20GB plan - it just doesn't highlight the next button.  It works if I click on the 50GB plan.  But not the 20GB??  Below is my screen - see how the next button is greyed out.

     

     

    You did not post a picture of your screen.

  • by zoeairfromnsw,

    zoeairfromnsw zoeairfromnsw Sep 28, 2013 11:59 AM in response to Roger Wilmut1
    Level 1 (4 points)
    Notebooks
    Sep 28, 2013 11:59 AM in response to Roger Wilmut1

    Hi Again,

     

    It worked - I clicked on downgrade my plan - logged in and then had the options - sorry for being SLOW.

     

    Zoe

  • by ekeby,Helpful

    ekeby ekeby Sep 28, 2013 1:33 PM in response to zoeairfromnsw
    Level 1 (5 points)
    Sep 28, 2013 1:33 PM in response to zoeairfromnsw

    I just got off the phone with an apple rep because I had the same situation (former mobileme customer). I keep getting emails saying my free 20GB will end on Sept 30, but when I would go to iCloud preferences, it appeared that I was automatically enrolled in the 20GB plan. If so, then why was I getting the emails every other day, was my question to the rep. He didn't know, and suggested I post here so the "people who send out the email will see my comment,"

     

    The rep said I'm autoenrolled now (he did it for me), but there was no way for me to verify my enrollment (that I could see) before speaking to him. I know I didn't "pre" autoenroll because I'd set up a reminder for the 27th to purchase the add'l storage.

     

    I suspect this is a glitch because of MobileMe history, and that for others it's clear what your status is.

     

    nk