1 107 108 109 110 111 Previous Next 2,120 Replies Latest reply: Jul 11, 2014 8:32 AM by cwebber1 Go to original post Branched to a new discussion.
  • 1,620. Re: New Macbook Air - wifi connectivity problems
    jaimehrubiks Level 1 Level 1 (0 points)

    We don't know if that is the source of the problems, but if it was, i'd switch i too.

  • 1,621. Re: New Macbook Air - wifi connectivity problems
    tpkirkpatrick Level 1 Level 1 (0 points)

    Router Ping

     

    41 packets transmitted, 41 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 0.798/1.500/8.042/1.377 ms

     

    Google Ping

     

    59 packets transmitted, 59 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 23.734/27.199/42.334/4.048 ms

     

     

    I'm on my second MBA (first one in July, finally got this one in first week of Aug).

     

    I'm not saying this to brag. I've definitely seen some issues with it. I didn't upgrade (and won't until it's solidified) the software and new driver. I've seen spikes in the pings, but not since I've unchecked the "Ask to join new networks" box. That's the only thing i've done differently.

     

    Those pings were on a 2012 Airport Extreme Basestation running a 5ghtz band.  There is an old Netgear router that I also use at the house. Don't get near as good pings on either one (router or google), but then again the router isn't that great.

  • 1,622. Re: New Macbook Air - wifi connectivity problems
    XYLIAO Level 1 Level 1 (0 points)

    Hello everyone,

     

    I tried .22 and .35 and now I return to 6.30.225.29.1.

    I think the result of the router ping can't show the real problem.

    I have no problem with neither .35 nor  6.30.225.29.1., because :

     

     

    1. No activity

     

    PING 192.168.1.* (192.168.1.*): 56 data bytes

    64 bytes from 192.168.1.*: icmp_seq=0 ttl=64 time=0.932 ms

    64 bytes from 192.168.1.*: icmp_seq=1 ttl=64 time=138.014 ms

    64 bytes from 192.168.1.*: icmp_seq=2 ttl=64 time=141.561 ms

    64 bytes from 192.168.1.*: icmp_seq=3 ttl=64 time=123.447 ms

    64 bytes from 192.168.1.*: icmp_seq=4 ttl=64 time=106.152 ms

    64 bytes from 192.168.1.*: icmp_seq=5 ttl=64 time=87.908 ms

    64 bytes from 192.168.1.*: icmp_seq=6 ttl=64 time=69.716 ms

    64 bytes from 192.168.1.*: icmp_seq=7 ttl=64 time=51.536 ms

    64 bytes from 192.168.1.*: icmp_seq=8 ttl=64 time=33.803 ms

    64 bytes from 192.168.1.*: icmp_seq=9 ttl=64 time=15.076 ms

     

    --- 192.168.1.* ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 0.932/76.815/141.561/48.172 ms

     

     

    2. Listen to the music on the website

    PING 192.168.1.* (192.168.1.*): 56 data bytes

    64 bytes from 192.168.1.*: icmp_seq=0 ttl=64 time=0.779 ms

    64 bytes from 192.168.1.*: icmp_seq=1 ttl=64 time=0.964 ms

    64 bytes from 192.168.1.*: icmp_seq=2 ttl=64 time=0.828 ms

    64 bytes from 192.168.1.*: icmp_seq=3 ttl=64 time=1.218 ms

    64 bytes from 192.168.1.*: icmp_seq=4 ttl=64 time=1.203 ms---1st mp3 download accomplished

    64 bytes from 192.168.1.*: icmp_seq=5 ttl=64 time=98.227 ms

    64 bytes from 192.168.1.*: icmp_seq=6 ttl=64 time=80.545 ms

    64 bytes from 192.168.1.*: icmp_seq=7 ttl=64 time=63.890 ms

    64 bytes from 192.168.1.*: icmp_seq=8 ttl=64 time=43.846 ms

    64 bytes from 192.168.1.*: icmp_seq=9 ttl=64 time=1.051 ms---2nd mp3 downloading

     

    --- 192.168.1.* ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 0.779/29.255/98.227/36.862 ms

     

    3. Watch the video on Youtube

     

    PING 192.168.1.* (192.168.1.*): 56 data bytes

    64 bytes from 192.168.1.*: icmp_seq=0 ttl=64 time=1.037 ms

    64 bytes from 192.168.1.*: icmp_seq=1 ttl=64 time=0.967 ms

    64 bytes from 192.168.1.*: icmp_seq=2 ttl=64 time=0.964 ms

    64 bytes from 192.168.1.*: icmp_seq=3 ttl=64 time=0.968 ms

    64 bytes from 192.168.1.*: icmp_seq=4 ttl=64 time=0.893 ms

    64 bytes from 192.168.1.*: icmp_seq=5 ttl=64 time=1.186 ms

    64 bytes from 192.168.1.*: icmp_seq=6 ttl=64 time=2.707 ms

    64 bytes from 192.168.1.*: icmp_seq=7 ttl=64 time=0.848 ms

    64 bytes from 192.168.1.*: icmp_seq=8 ttl=64 time=1.096 ms

    64 bytes from 192.168.1.*: icmp_seq=9 ttl=64 time=0.942 ms

     

    --- 192.168.1.* ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 0.848/1.161/2.707/0.524 ms

     

     

    Info Service Internet: Download: 28Mbits/s, upload: 1Mbit/s

     

    Actually Speed Test

     

    ***

    ***

    8.32 Mb/s

    0.95 Mb/s

    31 ms

    *

    < 50 mi

  • 1,623. Re: New Macbook Air - wifi connectivity problems
    bugoy8 Level 1 Level 1 (0 points)

    HI think i'm experiecing a bit of this too, especially in the network performance when using hdhomerun to watch FTA tv.  This is the same feedback from the hdhomerun forums.  Too much packet loss they mentioned.

     

    A post earlier suggested that they used a wireless adapter to test and isolate the issue, in this case the known issue.

     

    The TP-Link LTWN823 would be an option I suppose -  http://www.tp-link.com.au/products/details/?model=TL-WN823N#spec

     

    Has anyone else used this?  Given that its under $20, might give it a go.  Thoughts?

  • 1,624. Re: New Macbook Air - wifi connectivity problems
    SmOg3R Level 1 Level 1 (5 points)

    I won't read the whole thread (lol), but when I first bought my MBA I couldn't connect to the network as well. What I did was changed wifi radio channel (frequency) and it worked like a charm since then.

  • 1,625. Re: New Macbook Air - wifi connectivity problems
    bugoy8 Level 1 Level 1 (0 points)

    @SmOg3R

     

    What did you change the frequency too?

  • 1,626. Re: New Macbook Air - wifi connectivity problems
    bugoy8 Level 1 Level 1 (0 points)

    Just an udpate from my end.  Started to experience the connection issue to my wireless network earlier today.  It's taking awhile to connect (if it does at all) from wake!!!  Had the latency issue before, but never experienced the actual connection issue. 

     

    MBA 13" base model - purchased a week ago.

    10.8.5

    Broadcom BCM43xx 1.0 (6.30.225.29.1)

  • 1,627. Re: New Macbook Air - wifi connectivity problems
    XYLIAO Level 1 Level 1 (0 points)

    Hey everyone,

     

    With version .22, the result of router ping is good (between 1-3ms).

    But to watch the video on Youtube, the speed download is much limited.

    I can not watch the video in 360P only.

     

    With version 6.30.225.29.1, the result of router ping is bad when the machine does not work really at wifi.

    While once I open the Youtube video, the result of router ping becomes normal (less than 1 ms) and I can watch the video in HD (more than 720p).

     

    Finally, I changed my opinion :

    Unless the hardware problem, I recommend to update to 6.30.225.29.1. Because the real navigation wake the machine work normally. It seems so in my case ...

  • 1,628. Re: New Macbook Air - wifi connectivity problems
    jaimehrubiks Level 1 Level 1 (0 points)

    New RESEARCH (Performance under bootcamp Drivers)

     

    I'm gonna be testing WIFI performance under windows 8 using last bootcamp drivers. It seems to be working quite well although it might be a coincidence, so during this week I will try to keep the next document updated using different config schemes.

     

    https://docs.google.com/document/d/1ourte7qe9Xcqhk38P8Pqe_DFNfMY1F8O61HHPvuOLn8/ edit?usp=sharing

     

     

    I don't know why no other had tried this (or I didn't see it). So if any other has Bootcamp it would be very interesting to check their results or experience as well.

  • 1,629. Re: New Macbook Air - wifi connectivity problems
    SmOg3R Level 1 Level 1 (5 points)

    bugoy8,

    Just choose something in the middle, let's say 3rd channel

  • 1,630. Re: New Macbook Air - wifi connectivity problems
    John Potts Level 4 Level 4 (3,100 points)

    andQlimax wrote:

     

    I don't think there are working MBA and not working MBA.

    It all depends from the routers in my opinion.

     

     

    I'll add my two penneth to the discussion. I tend to to andQlimax's view above, that it's down to the route at whatever location is in questionr. My case study:

     

    1 brand new 2013 Air, two weeks old

    2 works fine at home on my home network (Airport Express)

    3 last Friday (20 Sept) failed to connect to internet when I was giving a presentation held in a conference room at a hotel. Participant with iPhone connected instantly. I put it down to "distance from router" as we were a bit distant.

    4 last Saturday (21 Sept) connected easily and quickly when giving a presentation held in a conference centre in a different location.

    5 today (28 Sept) failed to connect to internet when I was giving a presentation held in a conference room at yet another hotel. Participants with iPhones connected instantly and flawlessly, as did a cheap Windows notebook right next to my Air. The wifi network was there, and fast. My Air couldn't connect!

     

    So it works at my home, and has worked in one of three conference locations.

     

    Today was an awful experence for me - a six-hour major presentation, with an audience of 100+, and I couldn't connect to the internet to show crucial material. This machine is not much use to me if I can't connect reliably. It's an Air, for goodness' sake!

  • 1,631. Re: New Macbook Air - wifi connectivity problems
    tlovejr Level 1 Level 1 (0 points)

    Ok I've gotten myself lost in the details again.  I'm sitting about 2 feet away from my Motorola Surfboard SBG6580N wireless-n router.  I don't have disconnect problems, however my ping times seem fishy (see below).  Does this mean my MBA is "afflicted" with the problem?  (running stock 10.8.5 btw).

     

     

    64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=1.905 ms

    64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=40.989 ms

    64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=63.854 ms

    64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=86.703 ms

    64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=6.998 ms

    64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=1.957 ms

    64 bytes from 192.168.0.1: icmp_seq=6 ttl=64 time=52.664 ms

    64 bytes from 192.168.0.1: icmp_seq=7 ttl=64 time=75.750 ms

    64 bytes from 192.168.0.1: icmp_seq=8 ttl=64 time=98.495 ms

    64 bytes from 192.168.0.1: icmp_seq=9 ttl=64 time=18.807 ms

    64 bytes from 192.168.0.1: icmp_seq=10 ttl=64 time=1.911 ms

    64 bytes from 192.168.0.1: icmp_seq=11 ttl=64 time=1.918 ms

    64 bytes from 192.168.0.1: icmp_seq=12 ttl=64 time=90.188 ms

    64 bytes from 192.168.0.1: icmp_seq=13 ttl=64 time=1.904 ms

    64 bytes from 192.168.0.1: icmp_seq=14 ttl=64 time=1.843 ms

    64 bytes from 192.168.0.1: icmp_seq=15 ttl=64 time=19.603 ms

    64 bytes from 192.168.0.1: icmp_seq=16 ttl=64 time=39.594 ms

    64 bytes from 192.168.0.1: icmp_seq=17 ttl=64 time=1.734 ms

    64 bytes from 192.168.0.1: icmp_seq=18 ttl=64 time=21.385 ms

    64 bytes from 192.168.0.1: icmp_seq=19 ttl=64 time=3.653 ms

    64 bytes from 192.168.0.1: icmp_seq=20 ttl=64 time=67.071 ms

    64 bytes from 192.168.0.1: icmp_seq=21 ttl=64 time=87.992 ms

    64 bytes from 192.168.0.1: icmp_seq=22 ttl=64 time=12.600 ms

    64 bytes from 192.168.0.1: icmp_seq=23 ttl=64 time=33.699 ms

    64 bytes from 192.168.0.1: icmp_seq=24 ttl=64 time=56.012 ms

    64 bytes from 192.168.0.1: icmp_seq=25 ttl=64 time=3.919 ms

  • 1,632. Re: New Macbook Air - wifi connectivity problems
    P. Phillips Level 1 Level 1 (50 points)

    Here are my ping results. Have done a partition, format and re-install a fresh 10.8.5. Running MBA Haswell 1.3, 8 GB with 256GB SSD. Wifi router is 3 feet away running N only, 2.4 Ghz channel 11

     

    Ping has started…

     

    PING 192.168.2.1 (192.168.2.1): 56 data bytes

    64 bytes from 192.168.2.1: icmp_seq=0 ttl=64 time=55.175 ms

    64 bytes from 192.168.2.1: icmp_seq=1 ttl=64 time=58.251 ms

    64 bytes from 192.168.2.1: icmp_seq=2 ttl=64 time=82.568 ms

    64 bytes from 192.168.2.1: icmp_seq=3 ttl=64 time=4.984 ms

    64 bytes from 192.168.2.1: icmp_seq=4 ttl=64 time=4.071 ms

    64 bytes from 192.168.2.1: icmp_seq=5 ttl=64 time=47.514 ms

    64 bytes from 192.168.2.1: icmp_seq=6 ttl=64 time=70.484 ms

    64 bytes from 192.168.2.1: icmp_seq=7 ttl=64 time=92.776 ms

    64 bytes from 192.168.2.1: icmp_seq=8 ttl=64 time=12.946 ms

    64 bytes from 192.168.2.1: icmp_seq=9 ttl=64 time=36.046 ms

    64 bytes from 192.168.2.1: icmp_seq=10 ttl=64 time=59.160 ms

    64 bytes from 192.168.2.1: icmp_seq=11 ttl=64 time=83.177 ms

    64 bytes from 192.168.2.1: icmp_seq=12 ttl=64 time=6.426 ms

    64 bytes from 192.168.2.1: icmp_seq=13 ttl=64 time=2.001 ms

    64 bytes from 192.168.2.1: icmp_seq=14 ttl=64 time=2.361 ms

    64 bytes from 192.168.2.1: icmp_seq=15 ttl=64 time=2.121 ms

    64 bytes from 192.168.2.1: icmp_seq=16 ttl=64 time=2.128 ms

    64 bytes from 192.168.2.1: icmp_seq=17 ttl=64 time=1.979 ms

    64 bytes from 192.168.2.1: icmp_seq=18 ttl=64 time=2.111 ms

    64 bytes from 192.168.2.1: icmp_seq=19 ttl=64 time=2.627 ms

     

    --- 192.168.2.1 ping statistics ---

    20 packets transmitted, 20 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 1.979/31.445/92.776/32.645 ms

     

    Pierre

  • 1,633. Re: New Macbook Air - wifi connectivity problems
    famora1979 Level 1 Level 1 (0 points)

    have anyone saw this ?

     

    http://www.youtube.com/watch?v=fFnL3suASmw

     

    wifi+bluetooth network gets slow

     

    i confirm this whit my MBA 11 2013

     

    bluetooth off 10mbps download

     

    bluetooth on 6mbps download

  • 1,634. Re: New Macbook Air - wifi connectivity problems
    DougsPlace Level 2 Level 2 (230 points)

    Respectfully disagree on routers.  When mobile phones, tablets, game consoles, smart t.v's,  AVRs, printers, pc's, and laptops  all use X router without issue -  and the MBA can't use same X router - it's not X. Okay - some report MBA  works with certain routers, but not others.  Or  some upgraded router firmware, but not others.  Or  certain router channels, but not others.  Or certain encryption options, but not others.  Or if bluetooth is toggled.  Or if the MBA is not put into sleep mode.  Or if the driver is rolled back.  Again,  I appreciate  heroic efforts of those helping troubleshoot, but the issue is not the router. 

     

    And with reports of  BTOs still rolling out with the problem just days ago, Apple hasn't correctly identified or resolved, yet.

     

    A good friend has held  a precious Apple 'friends & family' discount slot open for me all year,  me anticipating Haswell / ac WIfi.  I want to purchase MBA + new Time Capsule/airport extreme. As this thread heads to a quarter million views,  I don't feel  I can confidently purchase  - don't want to cause my friend glitchy MBA return/exchange merry-go-'round drama.  Secondary concern is no a/c airport express - yet.  Currently I use an n class extreme base station in my home office + express in my den for  home theater equipment.  Running ethernet cable is not an option. There is some distance between the rooms,  I'm concerned one a/c router won't be enough by itself, and/or new a/c router won't play nicely with n-class express.  But most of all I'm concerned the MBA just won't connect, period.

     

    ugh.