HT201415: If you can't connect to a cellular network or cellular data

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userremoved

Q: 4 days after I bought a new IPhone 4, the mic seem to have stoped workingI can only use earphones or when the phone is on the bluetooth mode in the car.  Besides when I am out, despite the G4 active, I cannot use the internet  / cannot recognize te cellul

SFR representative would not accept to change the deffectuous phone and directed me to Apple store. Is this normal?

iPhone 4, iOS 6.1.3

Posted on Jul 11, 2014 6:37 AM

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Q: 4 days after I bought a new IPhone 4, the mic seem to have stoped workingI can only use earphones or when the phone is on the blue ... more

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  • by KiltedTim,Helpful

    KiltedTim KiltedTim Sep 28, 2013 1:16 PM in response to userremoved
    Level 9 (55,547 points)
    Mac OS X
    Sep 28, 2013 1:16 PM in response to userremoved

    Where, exactly, did you buy it? And when? You should have at least a 14 day return window if you want your money back.

     

    If you need it serviced under warranty, Apple is your best bet.

  • by userremoved,

    userremoved userremoved Jul 11, 2014 6:37 AM in response to KiltedTim
    Level 1 (0 points)
    Jul 11, 2014 6:37 AM in response to KiltedTim

    Thank you for the response. I bought the phone in France, SFR shop at Boulogne Billancourt.  The shop refused to take back the phone. I am going to Apple Store in la Défense on Tuesday. I hope that Apple Store will accept to exchange my IPhone for a new one. I don't trust a brand new  equipment that breaks.