Currently Being ModeratedSep 28, 2013 2:16 AM (in response to jayfromwaukegan)
Having the same problem here. As we can remember, before the latest update of Apple-TV it was possible to go to the Purchased section and it would also list the rentals still valid... but now it just says we have nothing purchased and as Jay writes, when trying to Check for rentals, the busy icon just keeps spinning with no results. VERY annoying.
However, I've contacted support a few times and it doesn't seem to be a problem getting the refunds. But I am more curious to how we can resume watching the movies.
Currently Being ModeratedSep 28, 2013 4:16 PM (in response to jayfromwaukegan)
We haven't even been able to start the movie. Same issue. Apple? A little guidance here? I've got a slumber party in progress and can't start our movie! Thanks!
Currently Being ModeratedSep 28, 2013 4:46 PM (in response to jayfromwaukegan)
You may wish to try logging out and back into your iTunes account.
Currently Being ModeratedSep 28, 2013 7:11 PM (in response to jayfromwaukegan)
Thanks, Winston. That did it. In fact, I logged out of iTunes and the iCloud and then rebooted the AppleTV.
"Check For Rentals" indicated nothing was rented (probably because the 24-hr period for my rental had not yet expired).
My rental appeared marked "Rental" in the Movies section next to the same movie without that designation. I selected the former and then selected "Play". Now I'm watching my rented movie.
There's obviously some bugs in the movie rental procedure but a workaround is found here.
Currently Being ModeratedSep 30, 2013 1:57 AM (in response to jayfromwaukegan)
I had the same issue--with Iron Man 3 even. I logged out of just iTunes, did not restart my Apple TV, returned to Movies, and my rental was there. Thanks Winston!
Currently Being ModeratedOct 6, 2013 5:43 PM (in response to jayfromwaukegan)
Same thing here. I waited forever for the spinning to stop, restarted Atv, restarted modem, (even though netflix was working). Wasted a lot of time. Thanks for answering.
This is bad interface design, Apple. Access to a rented movie should be within the movie tab, not settings. Even if "resume rental" was in a different spot, don't say "go to the Settings menu, select Downloads, then Check for Downloads" Just give me link. and finally, a spinning wheel should time out if it isn't doing anything.
Currently Being ModeratedOct 18, 2013 8:09 PM (in response to jayfromwaukegan)
After I did an AppleTV software update I was unable to rent and complete the movie. It would play for 10 min the freeze. When I go to "Check for Rentals" it would just hang forever. I did a soft restart and even unplugged my AppleTV3 but no go. I tried resetting my Apple Extreme router but still unable to watch my rental. I finally "Reset All Settings" on my AppleTV3 and had to reconnect to my WiFi and re-enter my iTunes account but it fixed it. I was able to watch my rental.
Currently Being ModeratedOct 27, 2013 2:52 PM (in response to jayfromwaukegan)
thanks Jay, your instructions worked perfectly.
Currently Being ModeratedNov 17, 2013 6:24 PM (in response to jayfromwaukegan)
This worked. Thank you. I found it while on hold with customer service. Not only were they completely unhelpful, they tried to sell me a service plan. I rented a movie on itunes, and have a Mac, 2 iphones, and an apple tv, but they want to charge me to report a technical problem. Not cool Apple, not cool.
Currently Being ModeratedDec 1, 2013 1:19 PM (in response to Winston Churchill)
Thanks! Had this issue previously when my internet dropped out.
Currently Being ModeratedJan 29, 2014 8:06 PM (in response to Winston Churchill)
That was very helpful. You ended a very irritating session that might otherwise have resulted in a game of skip the rock on the water only it would be my AppleTV
Currently Being ModeratedMar 30, 2014 11:38 AM (in response to jayfromwaukegan)
Logging out and in helped. But hey Apple!! Fix this!