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Cannot resume a movie rental using ATV3...why?

16976 Views 12 Replies Latest reply: Mar 30, 2014 11:38 AM by kzil RSS
jayfromwaukegan Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 27, 2013 8:35 PM

I rented Iron Man 3 and about halfway through the movie I accidentally pressed "Menu" on the remote, exiting the movie, but there is no mechanism to resume the movie.


When I select "Rent" I get three options "Rent and Watch Now", "Rent and Watch Later", and "Cancel".


If I select either of the first two options I get a screen with an OK button and text that says: "You have already rented this item but it has not been downloaded. To download it, go to the Settings menu, select Downloads, then Check for Downloads."


There is not a "Downloads" option in the Settings menu.


Under Settings if I go to "iTunes Store" and then select "Check For Rentals" I get a spinning busy-icon that spins forever.


What's going on here? I have the latest update.


Please at least inform me how to get a refund.

Mac Pro, Mac OS X (10.6.7)


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