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Apple TV homesharing keeps dropping out ...

172458 Views 445 Replies Latest reply: Apr 5, 2014 10:18 PM by siamless RSS
  • thaleb Calculating status...
    Currently Being Moderated
    Sep 2, 2013 11:36 AM (in response to Jeet K)

    it's been 3 days and i have had not had one problem since - even with a crappy little mifi modem albeit a top of the range 150mbps E589 HUAWEI

     

    1) all 3 tvs are playing constantly - whether it is films on all three or a mixture of screensaver, film and music.

    2) my advice is to get rid of windows firewall (i dunno about macs) and set your router/modem to channel of your choice (1,2 etc) and NOT auto. Seems to be conflicting when it is set as such

    3) it seems to me that my 3 atv3s are working very very well and there is no lag at all in bringing up Music, Movies and Photos from my Itunes server pc - a standalone ACER (which is the result we all want really) - then when clicking on the individual subheadings, i receive no Lag or SWOD - nothing is hindered

    4) do NOT update the firmware - when it is not broken there is no point in "fixing" it - let sleeping dogs lie

     

     

    I dont know if this is a fix (please see my first post above) but for 72 hours solid without updating itunes or firmware on the pucks, i have absolutely no problems whatsoever in seeing every one of my 52,000 media files (films, music, photos)

     

    i firmly believe it is the peripherals around ATVs (modems/itunes/pc) that need to be minimalised in their security checks - this includes norton/macafee/firewalls

     

    hope this makes sense

     

    works for me very nicely - considering i have no landline but a stupid little mifi modem, there has got to be something true(ish) about minimalising the bigger beasts feeding the ATVs...... if you get my meaning.

     

    best of luck

  • chaamp1 Calculating status...
    Currently Being Moderated
    Sep 16, 2013 7:01 AM (in response to Jeet K)

    I had this issue for a while, I had my speaker connected with airport extream and placed below my projector screen to airplay my presentation to my customers, the sad thing is you never know when the sound going to drop off and it has been very emberrasing to present my slides without voice. I have tried many ways to fix it, i.e. update to the latest apple tv firmware, restart my router, change my router settings and it seemed that the problem was due to wifi traffic from other sources that caused the interruption but I might be wrong. I have also gave up on my apple tv and use my macmini for the task but still nil fix.

     

    In return, I gave up my airport extream, apple tv, and bought a new bluetooth speaker instead and its now working fine.

  • xuuxo Calculating status...
    Currently Being Moderated
    Sep 29, 2013 9:24 AM (in response to Jeet K)

    Spoke to Apple support and found them very helpful, i had this problem for ages....

     

    He gave me this link...

     

    http://support.apple.com/kb/ht2463?viewlocale=en_US

     

    On windows 7 go to control panel, windows fire wal and make new rules for the attached.

     

    For someone completely uncomputer friendly it make me feel like a computer nerd.....

  • jedu89 Calculating status...
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    Dec 7, 2013 8:29 AM (in response to dkclaus)

    I own an ipad 3, retina macbook pro, white mbp, appletv, and 2 iphones. My appletv is hooked up to a projector in my theater room which i use for playing movies that ive downloaded to itunes on my rmbp through homesharing. I had the same issue with airplay and home sharing dropping out constantly across all my apple devices. Whenever home sharing would drop out on my appletv i would have to disconnect and reconnect to wifi on the rmbp and appletv and sometimes even restart my router. Also, this would happen to my iphone when using the remote app to control appletv. Afyer walking from room to room in my house for 5-20 min it would all start working again. I even took my appletv to the apple store and got it exchanged for another one. The guy there said it was a common problem. Of course the new appletv started doing the same thing.  Im not a tech expert but do have a little common sense and realized that my problem was some minuscule detail in my wifi network that was causing my apple products to be constantly dropping in and out of wifi. After researching DHCP, IPs, IPV6, IPV4, i realized that  the fix was assign static IP addresses to the units that would remain in my home network permanently on my asus RT-N56U. Also on my mac i went to settings>network and deleted all networks my mac had previously connected to and disable automatically connect to new networks. My router has a 2.4 and 5ghz band. I only use the 5 because theres less traffic on it so i made sure to remove the 2.4 or else the mbp sometimes switches bw the two. Apple is one of the biggest companies in the world but they can invest a little money into fixing this annnnnnooooyying isue??!?

  • Jerry Pank Calculating status...
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    Dec 7, 2013 9:03 AM (in response to jedu89)

    Solved at last.

     

    I've upgraded to Maverick (free) and with the latest iTunes[ 11.1.3 (8) ], the problem of iTunes music locking up on the Apple TV has gone.

     

    Not sure where the problem actually lay, but it was plainly buggy software.

     

    There is still a nasty problem with my setup though:

     

    2012 27" iMac with fusion drive - latest versions of all software, every other program closed down, when running iTunes at certain times of the day there are awful half second drop-outs.  It can improved by running the iTunes  music from an external hdu, but the problem still exists.  I'll put another detailed post about this problem later.

  • taskhill Calculating status...
    Currently Being Moderated
    Dec 20, 2013 9:06 PM (in response to Jeet K)

    I have been having the same problem.  However, I know it is something to do with either the latest APTV update, iTunes update or Mavericks.  My APTV2 and iTunes have been working fine (over a year now) until the last updates and now nothing works.  This is very frustrating and Apple needs to fix it.  I was completely sold on Apple when I got my first iPhone three years ago.  So much so, I switched my entire home to Apple products (iMac, MacBookPro, APTVs, iPads, and iPhones) and now everthing is jacked up after all the updates.  It is tought to pin which one specifically caused the issue because there has been so many updates (a sign there are bigger issues).

     

    I have read every post.  Tried every fix and nothing works!  This is a software issue on Apple's side.

  • Dryvlyne Calculating status...
    Currently Being Moderated
    Mar 20, 2014 5:30 PM (in response to Jeet K)

    I too recently started having random connection drop-outs to my ATV via WiFi. I have a dual-band D-Link DIR-825 router and I switched the ATV wireless connection from using the 2.4Ghz band to the 5GHz band and have not had any more connection drops since then. It's interesting because I originally connected it on purpose to the 2.4GHz band because the signal strength is better over distance, but I wonder now if I have too many other devices on the band and it was causing interference.

  • Projectorize Calculating status...
    Currently Being Moderated
    Apr 5, 2014 1:09 PM (in response to Dryvlyne)

    WHAT, 2 years with this problem, and still no remedy from Apple???

     

    It started a week ago, after the lastest update, no it happens everytime, after 15-20 min of watching.

    Have to stop movie and start up again to get the sound back, what is this?

  • ClarkDV Level 2 Level 2 (175 points)
    Currently Being Moderated
    Apr 5, 2014 5:07 PM (in response to Projectorize)

    Solution: Roku 3

     

     

     

    My AppleTV is a paperweight after waiting years on Apple to solve this problem.

  • tarkin Level 1 Level 1 (15 points)
    Currently Being Moderated
    Apr 5, 2014 5:20 PM (in response to ClarkDV)

    Have had a second Apple TV plugged into a different TV for over a month now and it is working 100% correctly, on a poor wifi signal as well.  I have no idea why.

  • siamless Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2014 10:18 PM (in response to Projectorize)

    The only way I solved the problem after 2 years was connecting both Apple Extreme via Ethernet cable...

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