Q: Problem connecting Airport Extreme to internet
I'm having problems connecting my Airport Extreme router to the internet. It first started about a week and a half ago. Before then, the internet had been working just fine. Now, when I go into Airport Utility, I get the errors "Internet Connection" and "No DNS Servers." I'm currently living in an off-campus residence for my school, and the internet here is provided, I believe, by a company called Apogee, that is specifically used for campuses and dorms, and with whom I've been on the phone with several times. The confusing part is, I'm actually receiving data, as I am currently using a friend's computer plugged directly into the wall (my Macbook Pro doesn't have an ethernet port). The only problem is when I try to use the router. I've tried every variation of factory resets for my router that I have been able to find by searching, to no avail. I'm not even entirely sure where the problem lies at this point. I know the provider requires a "registry" for the devices you use, and I gave them my router's MAC address, so it should be registered as my primary device, and that still doesn't account for why it would have worked fine without all this extra work beforehand. I'm quite confused on the matter, and on the verge of desperation, so any sort of help or advice would be greatly appreciated.
MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.4)
Posted on Sep 28, 2013 5:58 PM