amandac858

Q: i cant delete music from my iphone since downloading iOS 7 i have tried synching it and making sure that i only download checked songs bt still wont get rid of them..can anyone help?

After downloading ios7 i cant delete msuic from my iphone can anyone help?

iPhone 5, iOS 7.0.2

Posted on Sep 27, 2013 1:02 PM

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Q: i cant delete music from my iphone since downloading iOS 7 i have tried synching it and making sure that i only download checked s ... more

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  • by sheila_m.,

    sheila_m. sheila_m. Sep 29, 2013 1:01 PM in response to amandac858
    Community Specialists
    Sep 29, 2013 1:01 PM in response to amandac858

    Hello Amanda,

     

    I wonder if you are seeing your iTunes in the Cloud purchases.  The items you see with the iCloud icon next to them are purchased songs that you can stream from iTunes in the Cloud.  You can hide these songs in Settings on the iPhone:

     

    Just show music that’s been downloaded from iCloud: Go to Settings > Music, then turn off Show All Music.

     

    These steps are from the iPhone User Guide:

     

    iPhone User Guide

    http://help.apple.com/iphone/7/#/iph6e2dfb83

     

    If there are just specific songs you would like to hide, you can hide them using the iTunes Store on your computer:

    To hide your purchases

    1. Open iTunes on your Mac or PC.
    2. From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
    3. Go to the iTunes Store.
    4. Click Purchased from the Quick Links section on the right side of the iTunes Store.
    5. Choose a content type by clicking on Music, TV Shows, Apps, or Books from top.
    6. Hover your cursor over the item you want to hide.
    7. You will see an "X" either to the right or left top corner of the item.                HT4919_Delete_Song.png
    8. Click the "X" to hide that item. A confirmation dialog will appear once you click the "X."

     

    Once you hide the songs on your computer, I recommend quitting and relaunching the Music app on your iPhone.  You can find more information about hiding purchases here:

     

    iTunes Store: Hiding and unhiding purchases

    http://support.apple.com/kb/ht4919

     

    If the songs do not display a cloud icon next to them, try deleting them directly from the iPhone using these steps:

    1. Tap the Music app.
    2. Tap the Songs category.
    3. Swipe left to right over the song you want to delete.
    4. Tap Delete.

    How to delete content you've downloaded from the iTunes Store, App Store, iBookstore, or Mac App Store

    http://support.apple.com/kb/HT5772

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by amandac858,

    amandac858 amandac858 Sep 29, 2013 1:21 PM in response to sheila_m.
    Level 1 (0 points)
    Sep 29, 2013 1:21 PM in response to sheila_m.

    Hi Sheila

     

    I had to call the support line in the end and they resolved the issue for me. Thank you

  • by hello-nature,

    hello-nature hello-nature Sep 29, 2013 1:39 PM in response to sheila_m.
    Level 1 (0 points)
    Sep 29, 2013 1:39 PM in response to sheila_m.

    Thanks Sheila. That is just the advice I needed. I saw the cloud icons but didnt quite know what to do about it!!!

  • by hello-nature,

    hello-nature hello-nature Sep 29, 2013 7:49 PM in response to hello-nature
    Level 1 (0 points)
    Sep 29, 2013 7:49 PM in response to hello-nature

    Here is the definitive way to get rid of all your songs - at least from an iPhone 4 running Ios 7.


    You are on the right track by turning off "Show All Music" under Settings --> Music


    Next step


    Settings --> General --> Usage --> Click on Music and then swipe right to left to bring up the delete option


    If you wish to delete a single song, you must first turn off "show all music" you will then be able to swipe right to left to bring up the delete option inside of the "Music App"


    Hope this works for you!

  • by sdarrow1,

    sdarrow1 sdarrow1 Oct 28, 2013 2:34 PM in response to amandac858
    Level 1 (0 points)
    Oct 28, 2013 2:34 PM in response to amandac858

    None of this works I even tried the "definitive" way and when I get to my music under usage in settings and at first it said no data.. Then I went back to it and it said I have 1 gig of music but it wouldn't show the songs in there.. I've tried turning the show all music button on and off and there r some songs that u just can't slide away... Is anyone else having this problem or is it just me?? Either something is wired with my phone or no one knows what they're talking about

  • by \(^o^)/,

    \(^o^)/ \(^o^)/ Oct 29, 2013 4:47 PM in response to sdarrow1
    Level 1 (0 points)
    Oct 29, 2013 4:47 PM in response to sdarrow1

    I think something happened with the latest update for the new iOS.  I HAD deleted the songs I didn't want on my iPhone using the above method, but since I last updated the iOS they all came back and now I can't get them to go away again...

     

    So - the situation has changed.  Something IS weird with the iOS AND no one knows what to do now that it has changed.  Or - that's what I think.  If someone finds a fix I'd appreciate a heads up!

  • by Vivivoo ,

    Vivivoo Vivivoo Oct 30, 2013 11:54 PM in response to sdarrow1
    Level 1 (0 points)
    Oct 30, 2013 11:54 PM in response to sdarrow1

    Yes I have an iPad3 and iPhone4S I am experiencing the same problem very annoying! These randomly downloaded tracks that I have not chosen will not delete in the song view of the music app, when you swipe to the left on them the delete option does not appear but music I have chosen to download the delete option does appear.  I have tried by deleting all music then starting again but the problem just reap eats, it is linked to the iTunes Match service I think? I have also reset both devices and the problem still persist!

    Come on please fix Apple!

  • by Jamie Sonnenfeld,

    Jamie Sonnenfeld Jamie Sonnenfeld Nov 4, 2013 7:56 AM in response to amandac858
    Level 1 (0 points)
    Nov 4, 2013 7:56 AM in response to amandac858

    I couldn't figure out how to delete songs either, so what I did was make a playlist of the songs I wanted I haven't listened to an unwanted song since.

  • by yankee1301,

    yankee1301 yankee1301 Nov 4, 2013 6:43 PM in response to hello-nature
    Level 1 (0 points)
    Nov 4, 2013 6:43 PM in response to hello-nature

    worked out great! all i have to do is redownload the music i want! it doesnt delete anything simply transfers the song(s) to the purchased section of youre itunes store!

  • by dauntless5183,

    dauntless5183 dauntless5183 Nov 7, 2013 12:49 AM in response to amandac858
    Level 1 (0 points)
    Nov 7, 2013 12:49 AM in response to amandac858

    When downloading music to ipad to listen/view when offline. however im unable to undownload the downloaded content. how do you undownload the content?

  • by MrsKermit,

    MrsKermit MrsKermit Nov 17, 2013 9:53 AM in response to sdarrow1
    Level 1 (0 points)
    Nov 17, 2013 9:53 AM in response to sdarrow1

    I've so had enough of this iOS. My phone won't ring, and now I can't delete songs. Who will help us?????

  • by nathanpaziuk,

    nathanpaziuk nathanpaziuk Nov 20, 2013 10:06 AM in response to amandac858
    Level 1 (0 points)
    Nov 20, 2013 10:06 AM in response to amandac858

    I think I've narrowed this down to songs with long album names. When the song has a long album name that goes across the whole space on the display it won't allow you to remove the song.  Presumable that album block covers up the 'left to right swipable' area.

  • by rgplagge43,

    rgplagge43 rgplagge43 Nov 23, 2013 8:39 PM in response to \(^o^)/
    Level 1 (0 points)
    Nov 23, 2013 8:39 PM in response to \(^o^)/

    I can't do it either!

  • by garythebeekeeper,

    garythebeekeeper garythebeekeeper Nov 24, 2013 12:04 PM in response to amandac858
    Level 1 (0 points)
    Nov 24, 2013 12:04 PM in response to amandac858

    i used to be able to use "on this ipod" to delete music i'm tired of and now i can't do it anymore..... what happened?  how can this be made simple again? 

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