TS1453: Apple TV (1st generation): Troubleshooting Apple TV not recognized in iTunes

Learn about Apple TV (1st generation): Troubleshooting Apple TV not recognized in iTunes
PauperJones

Q: Apple TV update failed, itunes will not recognize Apple TV, Apple TV does not work

Help, Apple TV does not work, itunes does not see it.

Apple TV (2nd generation)

Posted on Sep 29, 2013 1:52 PM

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Q: Apple TV update failed, itunes will not recognize Apple TV, Apple TV does not work

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 29, 2013 2:01 PM in response to PauperJones
    Level 10 (104,073 points)
    Apple TV
    Sep 29, 2013 2:01 PM in response to PauperJones

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

     

    (You may already have a micro USB cable if you have a camera or other digital device)

     

    …………………………

     

    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
  • by PauperJones,

    PauperJones PauperJones Sep 29, 2013 3:12 PM in response to Winston Churchill
    Level 1 (0 points)
    Sep 29, 2013 3:12 PM in response to Winston Churchill

    Tks for advice....but my Apple TV does not show in itunes. It bombed out with the update last week.

     

    Connected to my Mac with and without power to Apple TV. No Apple TV in itunes!!???

     

    Help!!!

     

    PauperJones