HT5527: iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013

Learn about iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013
SarahH.
Level 1 (0 points)

Q: I keep getting emails from Apple about this despite purchasing more storage.  Is this just how it works or do I have to do something else?

Anyone else getting this?  I keep thinking there was a glitch and I'm going to lose everything and my email!

Posted on Sep 29, 2013 2:02 PM

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SarahH.

Q: I keep getting emails from Apple about this despite purchasing more storage.  Is this just how it works or do I have to do so ... more

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  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 Sep 29, 2013 2:08 PM in response to SarahH.
    Level 9 (78,461 points)
    iTunes
    Sep 29, 2013 2:08 PM in response to SarahH.

    If you have actually purchased an upgrade, that will have cancelled the free storage from the time you made the purchase, and it will expire a year later.

     

    If you did not purchase an upgrade, then your free extra storage will show as if you had purchased it, and will expire on Sept 30th.

     

    To check:

     

    1. Choose Apple () menu > System Preferences, then click the iCloud icon.
    2. Click the Manage button.
    3. Click Change Storage Plan.
    4. Click Downgrade Options.
    5. Enter your Apple ID password, then click Manage

    What date does it give here? -

     

    plan.jpg

     

    If it says what is in the image you need to purchase your current plan - click the plan to select it and then click 'Done'.

  • by SarahH.,

    SarahH. SarahH. Sep 29, 2013 2:41 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Sep 29, 2013 2:41 PM in response to Roger Wilmut1

    Thanks so much!