HT202723: Pre-order music and movies from the iTunes Store

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MamaMollyH

Q: my preorder says purchased but is not downloading

I preordered Justin Timberlake 20/20 part 2 last week and it says 'purchases' and I received the email that said it's ready to download but I cannot figure out how to download it. I looked in my library and don't see it in there.

Posted on Sep 30, 2013 3:24 AM

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Q: my preorder says purchased but is not downloading

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  • by akirotimberlake,Helpful

    akirotimberlake akirotimberlake Sep 30, 2013 6:22 AM in response to MamaMollyH
    Level 1 (5 points)
    Sep 30, 2013 6:22 AM in response to MamaMollyH

    Hi, I have the same problem, it says purchased but it doesn't download not on my iPhone or in my laptop, also, they have sent for me an eMail saying its ready to download...

  • by MamaMollyH,

    MamaMollyH MamaMollyH Sep 30, 2013 6:31 AM in response to akirotimberlake
    Level 1 (0 points)
    Sep 30, 2013 6:31 AM in response to akirotimberlake

    I was able to get it on my phone by going to the iTunes app and clicking on downloads...it was there waiting but I had to connect to wifi before it would do anything. I still cannot get it on my iTunes account. On my Mac it still has the prices next to the song and only lets me play preview. I am frustrated! I'm happy to have it on my phone complete though but it should be in my iTunes library to be played from any device like all my other stuff.

     

    Good luck with yours. I will update my progress hopeing it helps you too

  • by akirotimberlake,

    akirotimberlake akirotimberlake Sep 30, 2013 6:35 AM in response to MamaMollyH
    Level 1 (5 points)
    Sep 30, 2013 6:35 AM in response to MamaMollyH

    I can't get it not on my iPhone or my laptop. I don't know what I should do, I'm already connected to the wifi.

  • by Gabi1991,

    Gabi1991 Gabi1991 Oct 1, 2013 4:32 PM in response to MamaMollyH
    Level 1 (0 points)
    Oct 1, 2013 4:32 PM in response to MamaMollyH

    I'm having the same problem, if it's "purchased" why can't I download it???

  • by enajezi,

    enajezi enajezi Oct 2, 2013 8:10 PM in response to MamaMollyH
    Level 1 (0 points)
    Oct 2, 2013 8:10 PM in response to MamaMollyH

    hey! this same thing happened to me.

    and i couldn't find it anywhere BUT if you go on your phone and click on iTunes store then more then purchased...then look through the list and find what aritsit you are looking for (mine was Lorde). when you find that it will tell you that you have the songs so i clicked on that and then it started downloading...i feel like this is a super complicated way to go about it buuuuut now i have the music so im not too mad about it!

     

    hope this helps!

  • by MamaMollyH,

    MamaMollyH MamaMollyH Oct 3, 2013 3:08 AM in response to enajezi
    Level 1 (0 points)
    Oct 3, 2013 3:08 AM in response to enajezi

    I still cannot get it on my Mac where my iTunes library is managed. I am bummed about this because I want to add this to my JT playlist and I don't have that option from my phone for this. I am loving the album but don't think I'll preorder from iTunes any more.