Currently Being ModeratedSep 30, 2013 6:29 AM (in response to Jazmaraz)
21.5" iMac purchased 12/2013
Do you mean Dec 2012?
Hold the option key down as you restart the computer. Select the Recover disk and continue.
When the computer boots, run Disk Utility and have it erase the main drive.
Currently Being ModeratedSep 30, 2013 10:43 AM (in response to Eustace Mendis)
Correct; sorry it was 2012.
I did finally find a single indication that I needed to hit Option (rather than Command + R like all of the other references). I am currently erasing the drive which is takinjg forever since I choose the seven swipes. Thanks for your reply.
Currently Being ModeratedSep 30, 2013 10:45 AM (in response to iheartapple1970)
This is the information that I saw numerous times and used but using Command + R did not erase the hard drive and intall to factory settings. The only thing that worked was pressing Option on restart.