Kelsey F
Level 1 (0 points)

Q: Can I change my iCloud email in iOS 7?

I just installed iOS 7 on my iPhone 5. My iCloud account used to be linked to an old email address, I had changed it to the new email address long before updating to iOS 7 and everything worked great. Now on iOS 7, it's displaying the old email for whatever reason, which I obviously can't use to log in anymore. I also can't seem to type in my current email.

 

Is there any way to get around this?

Posted on Sep 18, 2013 1:04 PM

by randers4,Solvedanswer
randers4 randers4
Level 9 (62,891 points)
A:

After setting up your phone, to change your iCloud ID you have to go to Settings>iCloud, tap Delete Account, then sign back in with the new ID.  This deletes the account and your iCloud data from your device, but not from iCloud.  Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.  However, with iOS 7 you will have to provide the password for the existing (old) account in order to delete it.  If you don't know the password, I'm not sure what you're supposed to do, other than contacting Apple support.

 

To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account.  To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.

Posted on Sep 18, 2013 1:44 PM

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Kelsey F

Q: Can I change my iCloud email in iOS 7?

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  • by Ironboots,

    Ironboots Ironboots Sep 30, 2013 11:37 AM in response to Whiskeycl0ne
    Level 1 (0 points)
    Sep 30, 2013 11:37 AM in response to Whiskeycl0ne

    Not sure, but sounds like you may have more than one problem going on. The problem I experienced was with iCloud only, not iTunes or the App Store - but who knows, it could still just be the same issue.

     

    Myself, I did not have to verify my account when I changed it to my old, inaccessible email. If it prompted me to verify I simply ignored it. Just like you I had one account but it was acting as though they were separate.

     

    Firstly, make sure under Settings > iTunes & App Store you are signed in w/ your proper Apple ID - i.e. w/ an email address you have access to and is verified. This has no new security protocol in iOS 7 so it should be no problem. If you had changed your Apple ID to your old email change it back and verify it. Sign into Messages and FaceTime as well, after iTunes & App Store:

     

    Settings > Messages > Send & Receive > Use Your Apple ID...

     

    Settings > FaceTime > Use Your Apple ID...

     

    Now the only thing left should be to remove that old account info from iCloud. Goto https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/directToSignIn sign-in and change the Apple ID / Primary Email address to the email that is listed under Settings > iCloud. After it's changed just ignore any prompts to verify it. Go again to Settings > iCloud (on your Phone - not your actual iCloud account) and hit Delete Account. As per the new iOS security measures it will prompt you to turn-off Find My iPhone - use the same password you've been using (your current one) and turn it off the delete the iCloud account (this only deletes it from your phone).

     

    Go back to https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/directToSignIn sign-in and change your Apple ID and Primary Email Address back to your current email and then go ahead and verify it. Now, go back to Settings > iCloud and sign-in with the correct Apple ID.

     

    I hope you're able to straighten this out now, but if I've missed something particular to your case or it just plain doesn't work post the results and I'll see if there's something I could suggest. Good luck.

  • by Ironboots,

    Ironboots Ironboots Sep 30, 2013 11:41 AM in response to Ironboots
    Level 1 (0 points)
    Sep 30, 2013 11:41 AM in response to Ironboots

    Sorry, I guess the ampersand is not welcome here :) In my previous post, where you see "&" substitute "and".

  • by Whiskeycl0ne,

    Whiskeycl0ne Whiskeycl0ne Sep 30, 2013 4:37 PM in response to Ironboots
    Level 1 (0 points)
    Sep 30, 2013 4:37 PM in response to Ironboots

    I did it! I couldn't get it to work the first time because I was trying to sign into the iCloud website, instead of just chaning it on my phone, silly me.

     

    Turns out it was the same problem because now absolutely everything works. Thank you ironboots! ^^

  • by Ironboots,

    Ironboots Ironboots Sep 30, 2013 5:23 PM in response to Whiskeycl0ne
    Level 1 (0 points)
    Sep 30, 2013 5:23 PM in response to Whiskeycl0ne

    You're welcome. Glad it worked!

  • by Chivirinezco,

    Chivirinezco Chivirinezco Sep 30, 2013 8:28 PM in response to Kelsey F
    Level 1 (0 points)
    Sep 30, 2013 8:28 PM in response to Kelsey F

    My error is: Email address is already verified for another Apple ID.  Any solution?

  • by Thetoptog,

    Thetoptog Thetoptog Oct 1, 2013 12:38 AM in response to Ironboots
    Level 1 (0 points)
    Oct 1, 2013 12:38 AM in response to Ironboots

    Thanks, I did as you explained and deleted the old account with the current password, worked like a dream. :-)

  • by Ironboots,

    Ironboots Ironboots Oct 1, 2013 3:53 AM in response to Chivirinezco
    Level 1 (0 points)
    Oct 1, 2013 3:53 AM in response to Chivirinezco

    Sorry, can you explain further. Is this an error message you're receiving? If so, when does it occur?

  • by Ironboots,

    Ironboots Ironboots Oct 1, 2013 3:54 AM in response to Thetoptog
    Level 1 (0 points)
    Oct 1, 2013 3:54 AM in response to Thetoptog

    Glad you got it sorted :)

  • by Chivirinezco,

    Chivirinezco Chivirinezco Oct 1, 2013 4:54 AM in response to Kelsey F
    Level 1 (0 points)
    Oct 1, 2013 4:54 AM in response to Kelsey F

    I logged in with known icloud. 

    When i try to edit primary apple id/ email it give me in red:

     

    Email address is already verified for another Apple ID.

     

    Still can not delete old icloud on iphone 5c

     

    Any solution?

  • by Ironboots,

    Ironboots Ironboots Oct 1, 2013 7:26 AM in response to Chivirinezco
    Level 1 (0 points)
    Oct 1, 2013 7:26 AM in response to Chivirinezco

    That's a new one. Unfortunately, it sounds like you'll need help from Apple for this. Fortunately, you have a 5C, which is new and you're covered by Apple Tech Support - for at least a year I think. You'll find contact info here http://support.apple.com/kb/HE57 Good luck.

  • by suroy,

    suroy suroy Oct 2, 2013 9:25 PM in response to randers4
    Level 1 (0 points)
    Oct 2, 2013 9:25 PM in response to randers4

    Hello,

     

    Is there any magical solution to my problem? I just bought a second hand iPad 4 that does not come with previous user's log in info. So, I am having trouble to activate my device. After following language>wifi>?, I cannot provide the email/cloud address and password. There is no way I can contact the seller who is totally unresponsive. How can I activate my second hand iPad?

     

    Thank you.

  • by iOS *08*,

    iOS *08* iOS *08* Oct 2, 2013 9:56 PM in response to suroy
    Level 2 (252 points)
    Oct 2, 2013 9:56 PM in response to suroy

    I'm afraid, the only way for you to activate it is to contact the seller/original owner as per support article - http://support.apple.com/kb/HT5818.

  • by baseboy,

    baseboy baseboy Oct 10, 2013 10:40 AM in response to iOS *08*
    Level 1 (0 points)
    Oct 10, 2013 10:40 AM in response to iOS *08*

    To all! connect you phone to itunes! Then put your phone is DFU modehttp://www.youtube.com/watch?v=ofpinyGlQ8I. After that will itunes see your phone as he is in recovery mode just folow the screen. when Itunes say dont disconnect your phone! Just disconnect and set your phone complete fresh and brand new with your own Apple ID.

     

    Worked with I-Phone 5s IOS 7.02 for me just done it

  • by Iwona.Kuciaba,

    Iwona.Kuciaba Iwona.Kuciaba Oct 13, 2013 6:31 AM in response to Kelsey F
    Level 1 (0 points)
    Oct 13, 2013 6:31 AM in response to Kelsey F

    Due to not being able to acces my old email adress i had to change my apple id to new one.I also changed password.

    Because of that like everybody here i could not log out from FIND MY I PAD in order to delete old i cloud account.

    Fed up i did not try to change old apple id to new one- I JUST TYPED IN MY NEW PASSWORD WITH OLD APLLE ID- AND IT WORKED FOR ME

    WORTH TRYING. I

  • by Iwona.Kuciaba,

    Iwona.Kuciaba Iwona.Kuciaba Oct 13, 2013 6:32 AM in response to Kelsey F
    Level 1 (0 points)
    Oct 13, 2013 6:32 AM in response to Kelsey F

    Due to not being able to acces my old email adress i had to change my apple id to new one.I also changed password.

    Because of that like everybody here i could not log out from FIND MY I PAD in order to delete old i cloud account.

    Fed up i did not try to change old apple id to new one- I JUST TYPED IN MY NEW PASSWORD WITH OLD APLLE ID- AND IT WORKED FOR ME

    WORTH TRYING. I

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