12 Replies Latest reply: Nov 5, 2013 7:05 AM by properploys
properploys Level 1 Level 1 (0 points)

I got my macbook pro a few months ago and this is a problem i've been having almost as long.

 

I can be scrolling a fully loaded webpage and in the middle of scrolling down it, it just freezes up completely and starts beachballing on me. And at least once a day, when clicking a link it tells me its not responding and i have to force reload every page.

 

I also have problems where it won't load a page and i have to enter the url many times or even close the tab and try opening it in a new tab before it will load.

 

I'm on Safari 6.0.5

iOS X 10.8.5 Mountain Lion


MacBook Pro, OS X Mountain Lion (10.8.5)
  • 1. Re: safari constantly freezes & Makes me force reload every page
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Caches/com.apple.Safari/Cache.db

     

    Click Go then move the Cache.db file to the Trash.

     

     

    Quit and relaunch Safari to test.

  • 2. Re: safari constantly freezes & Makes me force reload every page
    properploys Level 1 Level 1 (0 points)

    Unfortunately that doesn't seem to have helped any. My friend and I found a similar type fix last week, but so far neither have helpped. It's driving me crazy

  • 3. Re: safari constantly freezes & Makes me force reload every page
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Yeah.. that would drive anyone crazy.

     

    Try troubleshooting extensions and third party plugins.

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • 4. Re: safari constantly freezes & Makes me force reload every page
    Linc Davis Level 10 Level 10 (117,805 points)

    When you next have the problem, note the exact time: hour, minute, second.

     

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • 5. Re: safari constantly freezes & Makes me force reload every page
    katdewitt Level 1 Level 1 (0 points)

    May I try the same thing?  I'm not sure I got the right entries from the log, but they seem to be entries evincing nearly as much frustration as I am feeling.

     

    9/30/13 10:16:33.150 PM SecurityAgent[132]: This is the first run

    9/30/13 10:16:33.151 PM SecurityAgent[132]: MacBuddy was run = 0

    9/30/13 10:16:33.188 PM SecurityAgent[132]: User info context values set for macbookpro

    9/30/13 10:16:33.209 PM locationd[133]: NOTICE,Location icon should now be in state 0

    9/30/13 10:16:33.214 PM UserEventAgent[126]: cannot find useragent 1102

    9/30/13 10:16:33.357 PM loginwindow[53]: Login Window - Returned from Security Agent

    9/30/13 10:16:33.361 PM loginwindow[53]: ERROR | ScreensharingLoginNotification | Failed sending message to screen sharing GetScreensharingPort, err: 1102

    9/30/13 10:16:33.388 PM loginwindow[53]: USER_PROCESS: 53 console

    9/30/13 10:16:33.402 PM airportd[27]: _doAutoJoin: Already associated to “linksys”. Bailing on auto-join.

    9/30/13 10:16:33.587 PM com.apple.launchd.peruser.502[135]: (com.apple.gamed) Ignored this key: UserName

    9/30/13 10:16:33.587 PM com.apple.launchd.peruser.502[135]: (com.apple.gamed) Ignored this key: GroupName

    9/30/13 10:16:33.588 PM com.apple.launchd.peruser.502[135]: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

    9/30/13 10:16:33.592 PM loginwindow[53]: Connection with distnoted server was invalidated

    9/30/13 10:16:33.603 PM distnoted[139]: # distnote server agent  absolute time: 27.204725768   civil time: Mon Sep 30 22:16:33 2013   pid: 139 uid: 502  root: no

    9/30/13 10:16:33.702 PM WindowServer[109]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.

    9/30/13 10:16:33.816 PM coreaudiod[153]: Enabled automatic stack shots because audio IO is inactive

    9/30/13 10:16:33.962 PM blued[66]: kBTXPCUpdateUserPreferences gConsoleUserUID = 502

    9/30/13 10:16:34.171 PM UserEventAgent[138]: cannot find fw daemon port 1102

    9/30/13 10:16:34.291 PM coreservicesd[71]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationReady to notificationID=115

    9/30/13 10:16:34.379 PM com.apple.launchd.peruser.502[135]: (com.apple.afpstat-qfa[177]) Exited with code: 2

    9/30/13 10:16:34.634 PM fseventsd[58]: check_vol_last_mod_time:XXX failed to get mount time (25; &mount_time == 0x10db22518)

    9/30/13 10:16:34.634 PM fseventsd[58]: log dir: /Volumes/Untitled/.fseventsd getting new uuid: F203A4C3-66EC-4688-AB3C-E9C3CD079264

    9/30/13 10:16:34.929 PM com.apple.SecurityServer[15]: Session 100005 created

    9/30/13 10:16:34.964 PM NetworkBrowserAgent[191]: Starting NetworkBrowserAgent

    9/30/13 10:16:34.973 PM com.apple.launchd.peruser.502[135]: (com.apple.mrt.uiagent[167]) Exited with code: 255

    9/30/13 10:16:35.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=178[GoogleSoftwareUp] clearing CS_VALID

    9/30/13 10:16:35.000 PM kernel[0]: ioqueue_depth = 64,   ioscale = 2

    9/30/13 10:16:35.051 PM WindowServer[109]: Display 0x1b56e566: MappedDisplay Unit 2; ColorProfile { 2, "22EA53"}; TransferFormula (1.000000, 1.000000, 1.000000)

    9/30/13 10:16:37.448 PM awacsd[67]: Exiting

    9/30/13 10:16:40.849 PM ntpd[93]: proto: precision = 1.000 usec

    9/30/13 10:16:44.604 PM UserEventAgent[11]: Captive: Online (not captive)

    9/30/13 10:16:44.606 PM configd[17]: network changed: v4(en1!:192.168.1.118) DNS Proxy SMB

    9/30/13 10:16:50.908 PM com.apple.time[138]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

    9/30/13 10:16:54.325 PM com.apple.launchd[1]: (com.apple.coreservices.appleid.authentication[130]) Exit timeout elapsed (20 seconds). Killing

    9/30/13 10:16:56.101 PM imagent[170]: [Warning] TRUST validation failed with result 5

    9/30/13 10:16:56.101 PM imagent[170]: [Warning] FTFaceTimeServerBag: URL bag data invalid (not valid)

    9/30/13 10:17:02.000 PM kernel[0]: fsevents: watcher dbfseventsd (pid: 230) - Using /dev/fsevents directly is unsupported.  Migrate to FSEventsFramework

    9/30/13 10:17:02.634 PM com.apple.time[138]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

    9/30/13 10:17:39.281 PM com.apple.launchd[1]: (com.apple.xprotectupdater[36]) Exited with code: 255

  • 6. Re: safari constantly freezes & Makes me force reload every page
    properploys Level 1 Level 1 (0 points)

    It went on for about 6 minutes, but this seems to be the gist of all the messages, they seemed to repeat after this point.

     

    10/1/13 12:38:02.788 AM com.apple.launchd[1]: (com.apple.sleepservicesd[1244]) Exited: Killed: 9

    10/1/13 12:38:02.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1244 [SleepServicesD]

    10/1/13 12:38:06.914 AM com.apple.launchd[1]: (com.apple.xpcd.F5010000-0000-0000-0000-000000000000[1243]) Exited: Killed: 9

    10/1/13 12:38:06.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1243 [xpcd]

    10/1/13 12:38:07.964 AM com.apple.launchd[1]: (com.apple.iCloudHelper[1242]) Exited: Killed: 9

    10/1/13 12:38:07.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1242 [com.apple.iCloud]

    10/1/13 12:38:17.304 AM com.apple.launchd[1]: (com.apple.sleepservicesd[1245]) Exited: Killed: 9

    10/1/13 12:38:17.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1245 [SleepServicesD]

    10/1/13 12:38:18.322 AM com.apple.launchd[1]: (com.apple.cfprefsd.xpc.daemon[1236]) Exited: Killed: 9

    10/1/13 12:38:18.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1236 [cfprefsd]

    10/1/13 12:38:35.490 AM com.apple.launchd[1]: (com.apple.sleepservicesd[1248]) Exited: Killed: 9

    10/1/13 12:38:35.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1248 [SleepServicesD]

    10/1/13 12:38:47.921 AM com.apple.launchd[1]: (com.apple.sleepservicesd[1250]) Exited: Killed: 9

    10/1/13 12:38:47.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1250 [SleepServicesD]

    10/1/13 12:38:48.172 AM com.apple.launchd.peruser.501[133]: (com.apple.cfprefsd.xpc.agent[1235]) Exited: Killed: 9

    10/1/13 12:38:48.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1235 [cfprefsd]

    10/1/13 12:39:01.039 AM com.apple.launchd[1]: (com.apple.sleepservicesd[1252]) Exited: Killed: 9

    10/1/13 12:39:01.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1252 [SleepServicesD]

    10/1/13 12:39:11.434 AM com.apple.launchd[1]: (com.apple.xpcd.F5010000-0000-0000-0000-000000000000[1259]) Exited: Killed: 9

    10/1/13 12:39:11.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1259 [xpcd]

    10/1/13 12:39:14.557 AM com.apple.launchd[1]: (com.apple.sleepservicesd[1260]) Exited: Killed: 9

    10/1/13 12:39:14.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1260 [SleepServicesD]

    10/1/13 12:39:15.387 AM com.apple.launchd[1]: (com.apple.cfprefsd.xpc.daemon[1258]) Exited: Killed: 9

    10/1/13 12:39:15.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1258 [cfprefsd]

    10/1/13 12:39:27.775 AM com.apple.launchd[1]: (com.apple.sleepservicesd[1261]) Exited: Killed: 9

    10/1/13 12:39:27.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1261 [SleepServicesD]

    10/1/13 12:39:28.948 AM com.apple.launchd[1]: (com.apple.iCloudHelper[1256]) Exited: Killed: 9

    10/1/13 12:39:28.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1256 [com.apple.iCloud]

    10/1/13 12:39:30.820 AM Console[1255]: *** -[__NSArrayM objectAtIndex:]: index 3980 beyond bounds for empty array

  • 7. Re: safari constantly freezes & Makes me force reload every page
    Linc Davis Level 10 Level 10 (117,805 points)

    Please read this whole message before doing anything.
      
    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click anywhere in the line of text below on this page to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
     
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    { sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
     
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    { launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
     
    Step 4
    ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of login items' | open -ef
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • 8. Re: safari constantly freezes & Makes me force reload every page
    Geer23Mac Level 1 Level 1 (0 points)

    Good morning!

    What a wonderful set of terminal lines you have created! And so perfectly clearly embedded in proper layout. I wish other posters would follow your example.. The discussions would be so much more sane and concise.

     

    To the point of the topic: I was having similar problems, with utterly slow processing [under 10.8.5 ML, 4 GB on mini 2009], still trying to pinpoint the culprit. In the output my machine (you!) created, I find no unexpected items. This is after quitting (sloow!) all processes w/o a restart. I will wait for the following 'hang' and try again then.

     

    Thanks again for the enjoyable geek help!

     

    Gerard

  • 9. Re: safari constantly freezes & Makes me force reload every page
    EspressoLungo Level 1 Level 1 (15 points)

    Hello,

     

    I've been having the exact same issues as the original post.

     

    I've already cleared caches.

    I have no extensions / plugins knowingly installed (I removed 1Password extension)

    I've removed SIMBL from my system (although, from the below, it still comes up..)

     

    I've had to install Chrome to have a useable browser (-I know!)

     

    I've followed your instructions to the letter:

    Here below are the findings.

     

    If you can help me resolve this, I'd be very grateful.

    Lastly, note that I've just had a failed Mavericks install, and had to restore my entire system from a year old backup (- I know, again), so back onto 10.8.5. Before the wobble, Safari was fine...

     

    Step 1.

    Blank

     

    Step 2

    com.adobe.fpsaud

     

    Step 3

    at.EternalStorms.yoinkLoginStarterHelper

    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

    com.adobe.AdobeCreativeCloud

    net.infinite-labs.SIMBLEnablerForSandboxedApps

    com.macpaw.CleanMyMac.volumeWatcher

    com.macpaw.CleanMyMac.helperTool

    com.google.keystone.user.agent

    com.adobe.ARM.REDACTED LONG NUMBER

    com.adobe.AAM.Scheduler-1.0

     

    Step 4

    /Library/Components:

     

    /Library/Extensions:

     

    /Library/Frameworks:

    3DconnexionClient.framework

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    Frameworks

    HPDeviceModel.framework

    HPPml.framework

    HPServicesInterface.framework

    HPSmartPrint.framework

    MOLE.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    TSLicense.framework

    XSKey.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

    iTunesLibrary.framework

     

    /Library/Input Methods:

     

    /Library/Internet Plug-Ins:

    .DS_Store

    Flash Player.plugin

    flashplayer.xpt

     

    /Library/Keyboard Layouts:

     

    /Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.AdobeCreativeCloud.plist

    com.oracle.java.Java-Updater.plist

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.oracle.java.Helper-Tool.plist

     

    /Library/PreferencePanes:

    3Dconnexion.prefPane

    Flash Player.prefPane

    Growl.prefPane

    JavaControlPanel.prefPane

    Perian.prefPane

     

    /Library/PrivilegedHelperTools:

    Google Drive Icon Helper

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

    /Library/QuickTime:

    3DxQuickTime.component

    AC3MovieImport.component

    AppleAVCIntraCodec.component

    AppleHDVCodec.component

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    AppleProResCodec.component

    DVCPROHDCodec.component

    FCP Uncompressed 422.component

    IMXCodec.component

    Perian.component

     

    /Library/ScriptingAdditions:

    Adobe Unit Types.osax

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    LogicPro.mdimporter

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

    /Library/StartupItems:

     

    /etc/mach_init.d:

     

    /etc/mach_init_per_login_session.d:

     

    /etc/mach_init_per_user.d:

     

    Library/Address Book Plug-Ins:

    .DS_Store

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

    Library/Adobe:

    LogTransport

     

    Library/Fonts:

    .DS_Store

    Long list of fonts

     

    Library/Input Methods:

    .localized

     

    Library/Internet Accounts:

    .DS_Store

     

    Library/Internet Plug-Ins:

    .DS_Store

     

    Library/Keyboard Layouts:

     

    Library/LaunchAgents:

    UCM

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

    com.apple.AddressBook.ScheduledSync.ABExchangeSource.REDACTED.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.REDACTED.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.REDACTED.plist

    com.apple.FolderActions.enabled.plist

    com.apple.FolderActions.folders.plist

    com.google.keystone.agent.plist

    com.macpaw.CleanMyMac.helperTool.plist

    com.macpaw.CleanMyMac.volumeWatcher.plist

    net.infinite-labs.SIMBLEnablerForSandboxedApps.plist

     

     

    Library/PreferencePanes:

     

     

    Library/Services:

    .DS_Store

     

    Step 5

    Jing, 3DconnexionHelper, Google Drive, Dropbox, Google Drive

     

    Message was edited by: EspressoLungo to remove font list.

  • 10. Re: safari constantly freezes & Makes me force reload every page
    EspressoLungo Level 1 Level 1 (15 points)

    Update: I 'properly' removed GLIMS using this page: http://www.machangout.com/node/9

     

    This contains both a link to the uninstaller, and also an update for Safari 7 and Safari 6.1.

    So I uninstalled Glims and things seem to be better now...

    I'll confirm after more testing.

  • 11. Re: safari constantly freezes & Makes me force reload every page
    EspressoLungo Level 1 Level 1 (15 points)

    Spoke too soon.

    Back to square one...

     

    Just tested Safari in as a Guest user, and it seems to work just fine...

     

    My issues are exactly as per this other post: https://discussions.apple.com/thread/5329375

  • 12. Re: safari constantly freezes & Makes me force reload every page
    properploys Level 1 Level 1 (0 points)

    So in the last week, there was a Mountain Lion update that included a Safari update, It's been 24 hours since I installed that update, and in the past 24 hours, Safari has not frozen/beachballed on me ONCE, and has not forced my to refresh every page at all. Whatever was in this update seemed to fix the problem and I could not be more thrilled!

     

    Now, of course I'm afraid to update to Maverick but for now I have a flawlessly working browser.

     

    NOTE: if you're a tumblr user who uses xkit, before you update, uninstall if it's xkit 6 and install xkit 7, there's an error with the update and xkit 6 that doesn't let you get on tumblr at all, but haven't had any problems since then.