Skip navigation

Is there a problem with the iTunes Store?

954 Views 15 Replies Latest reply: Oct 1, 2013 2:28 AM by Gazbo RSS
1 2 Previous Next
Gazbo Calculating status...
Currently Being Moderated
Sep 13, 2013 4:56 AM

Every time I try to acces in since Sunday I get this...

 

We could not complete your iTunes Store Request. The iTunes Store is temporarily unavailable. Please try later.

 

Yet I can update apps that need to be updated?!

 

What's going on?

Mac Pro, Mac OS X (10.6.8), 1.1 2.66 GHz Quad Core 2x500GB 8GB
  • Sal Ann Calculating status...
    Currently Being Moderated
    Sep 13, 2013 7:28 AM (in response to Gazbo)

    I have this issue as well

  • Sal Ann Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 13, 2013 8:43 AM (in response to Sal Ann)

    More information: On my PC my husband can sign in with his Apple ID with no problems but on his laptop I cannot so the issue is definitely with my account.

     

    I had several Support Chats with apple this afternoon and was asked to change the password relating to my apple ID.  I have now done this but it has had no effect.

     

    Starting support chat number 3 ...

  • Sal Ann Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 13, 2013 10:07 AM (in response to Sal Ann)

    Support resetting my Apple ID did not work either ...

     

    Starting support chat number 4 ...

  • SinisaCRO Calculating status...
    Currently Being Moderated
    Sep 14, 2013 5:24 AM (in response to Gazbo)

    I have a same problem, when I try creating a new ID, they ask a Credit card number (I think first time I creating account this was not ask from Apple). As I have only Visa Inspire, I can`t create new ID. . .

  • dukev Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 18, 2013 3:07 AM (in response to Gazbo)

    This might be a temporary issue since iOS 7 is about to be released, you can try after 24 hours.

  • Sal Ann Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2013 12:56 AM (in response to dukev)

    After spending 6 hours on this the other day with various support people at Apple the issue IS NOT resolved.

     

    Here's what I know:

    If I try and sign in to iTunes at any PC on our home Wifi I get the "We could not complete your iTunes Store Request. The iTunes Store is temporarily unavailable. Please try later."

     

    If I enter my password deliberately wrong I get a different message so authentication is partially working.

     

    The rest of my family can sign in to iTunes at any of 4 PC's in the house  (indluding mine).

     

    If I try to sign in to iTunes when connected to 3G (Samba UK) rather than Wifi (Virgin media) then I can sign in. How does this work?

     

     

    I had a long (2 hour) phone call with senior apple tech support and it is a mystery to them too.

     

    If there was an issue with our network then no-one would be able to sign in.

     

    The only way I can explain this is that my account is on a different server and the path across the internet is somehow different and causing issues (number of hops vs TTL?) between Virgin media and Samba.

     

    Anyone else got a clue why this is so (though at least I have a workaround now, but it is still broken).

     

     

    Not planning on ringing again for a few weeks unless I really need to as support is not douby very busy after the release of iOS 7 & iPhone 5c/5s.

  • Jerome Colas Level 2 Level 2 (215 points)
    Currently Being Moderated
    Sep 30, 2013 8:55 AM (in response to Gazbo)

    I had the same issue and have now solved it.

     

    Here is how: https://discussions.apple.com/thread/2633729?start=229&tstart=0

     

    Hope this helps,

    Jérôme.

  • Sal Ann Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2013 1:47 PM (in response to Jerome Colas)

    Thanks for the tip Jerome, sadly your fix did not work for me.

  • Jerome Colas Level 2 Level 2 (215 points)
    Currently Being Moderated
    Oct 1, 2013 2:00 AM (in response to Gazbo)

    Sorry this did not work. My instructions are probably incomplete.

    This is definitely something with cookies. Apple support walked me through the solution.

     

    One thing I forgot to mention is that you have to re-enable cookies afterwards (the issue re-appeared on my Mac, I re-did my previous solution, could sign in, but could not do anything else until I re-enabled cookies).

     

    (on one account I also re-entered my credit card verification number but I guess this is not related)

  • Jerome Colas Level 2 Level 2 (215 points)
    Currently Being Moderated
    Oct 1, 2013 2:25 AM (in response to Gazbo)

    Sorry this dis not work for you. Re-enabling cookies in Safari worked for me.

    I guess you have tried quitting/relaunching Safari, same with iTunes, restarting your Mac, signing off then back in to iTunes? (if not, you should)

     

    2 other things the Apple support person walked me through (but that was not necessary on my other Macs) were:

    - to turn off extensions in Safari

    - to trash (no need to empty the trash) all items in your ~/Library/Cookies folder (on recent OS X, use the FInder's Go menu while pressing the alt key to be able to access the ~/Library foler)

     

    Hope this helps,

     

    Jérôme.

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.