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Itunes keeps crashing.?

4067 Views 4 Replies Latest reply: Oct 1, 2013 6:39 AM by zagman76 RSS
alywel Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 21, 2013 5:20 PM

I downloaded the new IOS 7 update yesterday. I opened itunes easily this morning and about 5 times this afternoon. I tried opening it a few times, and it just crashes.

Help?!

iPod touch, iOS 7
  • lllaass Level 10 Level 10 (134,995 points)
    Currently Being Moderated
    Sep 22, 2013 6:32 AM (in response to alywel)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings      

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.      

  • zagman76 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2013 6:28 PM (in response to lllaass)

    I am having the same problem, and none of these suggestions helped. :(

  • lllaass Level 10 Level 10 (134,995 points)
    Currently Being Moderated
    Oct 1, 2013 6:31 AM (in response to zagman76)

    Make an appointment at the Genius Bar of an Apple store.

      Apple Retail Store - Genius Bar

    zagman76 wrote:

     

    I am having the same problem, and none of these suggestions helped. :(

  • zagman76 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2013 6:39 AM (in response to lllaass)

    Thanks!  I did that, and they swapped the phone out.

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