HT1848: Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer
Learn about Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer
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Helpful answers
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Oct 1, 2013 10:20 AM in response to russp112by braden85,Hey there russp112!
I have an article with some information for you regarding pre-orders:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you are still having issues with the pre-order after reviewing the information in that article, you will want to report an issue with your purchase by following the steps in the article below:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for coming to the Apple Support Communities!
Regards,
Braden
