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TS2755: iOS: Troubleshooting Messages

Learn about iOS: Troubleshooting Messages

TS2755 Messaging app crashing

125 Views 1 Reply Latest reply: Oct 1, 2013 12:28 PM by sterling r RSS
jessicadparrish Calculating status...
Currently Being Moderated
Sep 29, 2013 12:09 PM

My texting app keeps crashing. I can send messages if I'm sending a picture. But when I try to reply it opens a blank screen and then closes. Also, when I can get the app to open if I try to delete any messages it crashes. What can I do? I've already tried a hard reset and turning in it off and on . I've tried closing out the app bit that didn't work either. Any suggestions?

iPhone 4S, iOS 7.0.2
  • sterling r Community Specialists Community Specialists (3,220 points)
    Currently Being Moderated
    Oct 1, 2013 12:28 PM (in response to jessicadparrish)

    Hello JessicaDParrish,

     

    Thank you for using Apple Support Communities.

    It sounds like even after restarting, resetting and closing your apps, the Messages app keeps quitting unexpectedly.

    You did exactly the same troubleshooting I would have done, if this happened to me, and next, I would try backing up and restoring your phone with iTunes.

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    Regards,

    Sterling

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