HT1595: Apple TV (1st generation): Troubleshooting wireless connections

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Brazil13

Q: I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

Posted on Oct 1, 2013 2:40 PM

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Q: I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 1, 2013 3:05 PM in response to Brazil13
    Level 10 (104,063 points)
    Apple TV
    Oct 1, 2013 3:05 PM in response to Brazil13

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)