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iBook issue

217 Views 3 Replies Latest reply: Oct 1, 2013 3:26 PM by gaylagal2 RSS
Lisalyanne Calculating status...
Currently Being Moderated
Sep 30, 2013 9:44 AM

In iBooks, when I try to open the book I have purchased and have started reading, it says "unable to load, requested resource is missing." I have tried deleting and downloading the book again, bit still getting the error message. Any ideas? Oh I am using an iPad mini...

 

Thank you!

Lisalyanne

iPad, iOS 7.0.2
  • varjak paw Level 10 Level 10 (167,495 points)
    Currently Being Moderated
    Sep 30, 2013 10:06 AM (in response to Lisalyanne)

    Try restarting the iPad (hold down the Sleep/Wake button to power off, then power it back on) and then trying the download again. If problems persist, go here:

     

    http://www.apple.com/support/itunes/contact/

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.

  • nsdjoey Level 3 Level 3 (645 points)
    Currently Being Moderated
    Oct 1, 2013 3:19 PM (in response to Lisalyanne)

    Perform a Reset on the iPad (different from just restarting).

    Hold down on both the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons.

     

    After the reset, go to "Settings" then "iBooks". Go to "online content" and turn it on.  Try downloading from iBooks again.

     

    Hope this answers your question!

    ~Joe

  • gaylagal2 Calculating status...
    Currently Being Moderated
    Oct 1, 2013 3:26 PM (in response to Lisalyanne)

    Did happen to be the FREE iBook "Rush: Inside Racing's Greatest Rivalry"? Same thing happened to me, except my iBook is now frozen on this gray screen. I've tried resetting and powering off both and nothing has helped. I emailed support and will post what they tell me.

    Thanks,

    Gayla

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