SheaMcCuen

Q: Upgraded to iTunes 11.1 and now it won't recognize my iPhone

I updated iTunes to 11.1 and it wouldnt recognize my iPhone. I updated my iOS to iOS 7 and iTunes still wont recognize my iPhone. Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 1:24 PM

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Q: Upgraded to iTunes 11.1 and now it won't recognize my iPhone

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  • by Tammy2468,

    Tammy2468 Tammy2468 Sep 23, 2013 10:31 AM in response to davidsh_seattle
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    Sep 23, 2013 10:31 AM in response to davidsh_seattle

    Thanks davidsh_seattle.  It worked perfectly!

  • by 11Libor11,

    11Libor11 11Libor11 Sep 23, 2013 11:29 AM in response to SheaMcCuen
    Level 1 (0 points)
    Sep 23, 2013 11:29 AM in response to SheaMcCuen

    I've tried everything what you've described guys. Nothing worked..

    I don't know what to do now, any ideas?

  • by Accordingtomark,

    Accordingtomark Accordingtomark Sep 23, 2013 12:26 PM in response to SheaMcCuen
    Level 1 (0 points)
    Sep 23, 2013 12:26 PM in response to SheaMcCuen

    iTunes, did another update, and now iTunes recognizes my iPhone!

  • by WhtDov,

    WhtDov WhtDov Sep 23, 2013 1:01 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 23, 2013 1:01 PM in response to davidsh_seattle

    What if it says error while installing the driver?

     

    Thank you

  • by sfyogadiva23,

    sfyogadiva23 sfyogadiva23 Sep 23, 2013 10:36 PM in response to Ozgur Tetik
    Level 1 (0 points)
    Sep 23, 2013 10:36 PM in response to Ozgur Tetik

    Thank you.  I was able to have my ipod show up and sync in itunes but I can't access my ipod files.

    The ipod  icon shows up but there is no access to files  under library or  the side list so I can't open my ipod to access music, podcasts, tv, movies books etc... I can add to ipod by dragging items but can't see or change anything. 

    So  I have songs albums playlists radio internet ipod icon itunes store

    but no option to select files.....

     

    Is anyone else having a problem similar to this?????? Please Help! 

     

     

    I spent an hour or more figuring out how to update drivers and going to service folder and restarting apple mobile device.  I was able to do this by following everyones instructions... thank you... to you and davidish and everyone else who explained this.

  • by sfyogadiva23,

    sfyogadiva23 sfyogadiva23 Sep 23, 2013 11:09 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 23, 2013 11:09 PM in response to davidsh_seattle

    Thank you with your info and other posts  I was able to have itunes recognize my ipod and also have it sync but I was not able to access my ipod files, the ipod icon shows up  and I can sync and  I get the main page where which shows my ipod info.  But  when I go to itunes  the ipod icon shows up but there is no list of the ipod on the side menu  so I cannot access files.

     

    I see under music

     

    songs,           albums           playlists,   radio      internet   ipod icon          itunes icon

     

     

    I can copy songs etc to ipod icon but I can't see anything on the ipod...

     

    Can anyone help with this problem????

  • by ldbttr,

    ldbttr ldbttr Sep 24, 2013 4:24 AM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 24, 2013 4:24 AM in response to davidsh_seattle

    I wish I could "like" 386 times!  My Tuesday started off so much better than my Monday, thanks to you davidsh_seattle!  Karma (and I) owe you!

  • by crowdedbrain,

    crowdedbrain crowdedbrain Sep 24, 2013 8:28 AM in response to SheaMcCuen
    Level 1 (0 points)
    Sep 24, 2013 8:28 AM in response to SheaMcCuen

    Hi All,

     

    For those who are still having issues i.e. iPad/iPhone etc not showing in iTunes 11.1.

     

    I think I may have another solution for those running a 64-bit version of Windows. In my case I was using Windows 8 Pro...

     

    So if you have this OS this is what I did to cure the problem...

     

    Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and look for the following file...

     

    usbaapl64.inf

     

    Now right click this and choose Install. After a while the driver should be installed and when you head back to iTunes 11.1 it should now show your device.

     

    Remember the above will only fix the 64-bit software on Windows 8, though it may work for Windows 7 etc but without the latter OS to test I could not say.

     

    Hopefully this will help, it certainly cured the problem for me! :-)

  • by pixelperinch,

    pixelperinch pixelperinch Sep 24, 2013 1:06 PM in response to pixelperinch
    Level 1 (0 points)
    Sep 24, 2013 1:06 PM in response to pixelperinch

    for people who are facing problem like me.

     

    I am able to get it to work by a series of things. I am not sure which one worked.

     

    1. Try reaching to c:\program files\itunes\

    2. right click on itunes and select run as administrator.

     

    If this solves a problem, thank god because you are saved from lot bigger work.

     

    If not, you would have to do the steps in this thread.

     

    https://discussions.apple.com/thread/3972817?start=0&tstart=0

     

    and then restart the itunes.

     

    It worked for me, Dont know if it applies to you. Give it a go...

  • by sfyogadiva23,

    sfyogadiva23 sfyogadiva23 Sep 24, 2013 1:34 PM in response to sfyogadiva23
    Level 1 (0 points)
    Sep 24, 2013 1:34 PM in response to sfyogadiva23

    I figured out why I couldn't access my ipod files after updating itunes even after doing the suggested fixes, of repairing itunes, updating driver and turning off apple mobile device and  starting it. 

    I found out that you have to have show sidebar  to access ipod  and once I did that then the icon " on this ipod" appeared in the summary page.   So, you can access some items only through show sidebar....  Yeah, a simple solution and I didn't have to reload itunes...

  • by Nameless.Blank,

    Nameless.Blank Nameless.Blank Sep 25, 2013 2:12 AM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 25, 2013 2:12 AM in response to davidsh_seattle

    Thanks! Like so many others I don't usually comment on anything but this was extremely helpful and got my ipod touch recognized again. Much appreciated!

  • by Libby64,

    Libby64 Libby64 Sep 30, 2013 10:32 AM in response to SheaMcCuen
    Level 1 (0 points)
    Sep 30, 2013 10:32 AM in response to SheaMcCuen

    I am having the same problem. After updating to iTunes 11.1, it would no longer recognize my iPhone. (It still recognizes my iPad). I did not want to update my iPhone to iOS 7 yet, but thinking that might be the problem, I went ahead. That didn't help. So I have walked through every step provided by Apple support, including verifying the Apple Mobile Device Service is installed. I also stopped and restarted it. I have also uninstalled and re-installed iTunes multiple times. I have a feeling that the issue is with my USB driver. When I go into Device Manager, I see nothing listed as Apple, so there is really nothing for me to re-install. Can someone please help me?

  • by AppleVancouver,

    AppleVancouver AppleVancouver Oct 1, 2013 4:05 PM in response to davidsh_seattle
    Level 1 (4 points)
    Oct 1, 2013 4:05 PM in response to davidsh_seattle

    This is happening to me too!!!!! Spent an hour on the phone with Apple with no luck!

  • by AppleVancouver,

    AppleVancouver AppleVancouver Oct 1, 2013 4:17 PM in response to davidsh_seattle
    Level 1 (4 points)
    Oct 1, 2013 4:17 PM in response to davidsh_seattle

    Dave, your suggestions worked!!! It has been 2 weeks since I could connect my iphone to my PC!!! Apple Care was stumped!!!! You are awesome!!!!!!!!!!!!!!!!!!!!!!!!

     

    Can I send you some money by Paypal to buy you a coffee?

  • by davidsh_seattle,

    davidsh_seattle davidsh_seattle Oct 1, 2013 5:52 PM in response to AppleVancouver
    Level 1 (5 points)
    Oct 1, 2013 5:52 PM in response to AppleVancouver

    Glad it's working for you.  I wish Apple would document these issues more.

     

    No payment necessary.  Glad to help out.

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