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All replies
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Helpful answers
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Sep 23, 2013 10:31 AM in response to davidsh_seattleby Tammy2468,Thanks davidsh_seattle. It worked perfectly!
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Sep 23, 2013 11:29 AM in response to SheaMcCuenby 11Libor11,I've tried everything what you've described guys. Nothing worked..
I don't know what to do now, any ideas?
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Sep 23, 2013 12:26 PM in response to SheaMcCuenby Accordingtomark,iTunes, did another update, and now iTunes recognizes my iPhone!
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Sep 23, 2013 1:01 PM in response to davidsh_seattleby WhtDov,What if it says error while installing the driver?
Thank you
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Sep 23, 2013 10:36 PM in response to Ozgur Tetikby sfyogadiva23,Thank you. I was able to have my ipod show up and sync in itunes but I can't access my ipod files.
The ipod icon shows up but there is no access to files under library or the side list so I can't open my ipod to access music, podcasts, tv, movies books etc... I can add to ipod by dragging items but can't see or change anything.
So I have songs albums playlists radio internet ipod icon itunes store
but no option to select files.....
Is anyone else having a problem similar to this?????? Please Help!
I spent an hour or more figuring out how to update drivers and going to service folder and restarting apple mobile device. I was able to do this by following everyones instructions... thank you... to you and davidish and everyone else who explained this.
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Sep 23, 2013 11:09 PM in response to davidsh_seattleby sfyogadiva23,Thank you with your info and other posts I was able to have itunes recognize my ipod and also have it sync but I was not able to access my ipod files, the ipod icon shows up and I can sync and I get the main page where which shows my ipod info. But when I go to itunes the ipod icon shows up but there is no list of the ipod on the side menu so I cannot access files.
I see under music
songs, albums playlists, radio internet ipod icon itunes icon
I can copy songs etc to ipod icon but I can't see anything on the ipod...
Can anyone help with this problem????
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Sep 24, 2013 4:24 AM in response to davidsh_seattleby ldbttr,I wish I could "like" 386 times! My Tuesday started off so much better than my Monday, thanks to you davidsh_seattle! Karma (and I) owe you!
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Sep 24, 2013 8:28 AM in response to SheaMcCuenby crowdedbrain,Hi All,
For those who are still having issues i.e. iPad/iPhone etc not showing in iTunes 11.1.
I think I may have another solution for those running a 64-bit version of Windows. In my case I was using Windows 8 Pro...
So if you have this OS this is what I did to cure the problem...
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and look for the following file...
usbaapl64.inf
Now right click this and choose Install. After a while the driver should be installed and when you head back to iTunes 11.1 it should now show your device.
Remember the above will only fix the 64-bit software on Windows 8, though it may work for Windows 7 etc but without the latter OS to test I could not say.
Hopefully this will help, it certainly cured the problem for me! :-)
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Sep 24, 2013 1:06 PM in response to pixelperinchby pixelperinch,for people who are facing problem like me.
I am able to get it to work by a series of things. I am not sure which one worked.
1. Try reaching to c:\program files\itunes\
2. right click on itunes and select run as administrator.
If this solves a problem, thank god because you are saved from lot bigger work.
If not, you would have to do the steps in this thread.
https://discussions.apple.com/thread/3972817?start=0&tstart=0
and then restart the itunes.
It worked for me, Dont know if it applies to you. Give it a go...
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Sep 24, 2013 1:34 PM in response to sfyogadiva23by sfyogadiva23,I figured out why I couldn't access my ipod files after updating itunes even after doing the suggested fixes, of repairing itunes, updating driver and turning off apple mobile device and starting it.
I found out that you have to have show sidebar to access ipod and once I did that then the icon " on this ipod" appeared in the summary page. So, you can access some items only through show sidebar.... Yeah, a simple solution and I didn't have to reload itunes...
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Sep 25, 2013 2:12 AM in response to davidsh_seattleby Nameless.Blank,Thanks! Like so many others I don't usually comment on anything but this was extremely helpful and got my ipod touch recognized again. Much appreciated!
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Sep 30, 2013 10:32 AM in response to SheaMcCuenby Libby64,I am having the same problem. After updating to iTunes 11.1, it would no longer recognize my iPhone. (It still recognizes my iPad). I did not want to update my iPhone to iOS 7 yet, but thinking that might be the problem, I went ahead. That didn't help. So I have walked through every step provided by Apple support, including verifying the Apple Mobile Device Service is installed. I also stopped and restarted it. I have also uninstalled and re-installed iTunes multiple times. I have a feeling that the issue is with my USB driver. When I go into Device Manager, I see nothing listed as Apple, so there is really nothing for me to re-install. Can someone please help me?
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Oct 1, 2013 4:05 PM in response to davidsh_seattleby AppleVancouver,This is happening to me too!!!!! Spent an hour on the phone with Apple with no luck!
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Oct 1, 2013 4:17 PM in response to davidsh_seattleby AppleVancouver,Dave, your suggestions worked!!! It has been 2 weeks since I could connect my iphone to my PC!!! Apple Care was stumped!!!! You are awesome!!!!!!!!!!!!!!!!!!!!!!!!
Can I send you some money by Paypal to buy you a coffee?
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Oct 1, 2013 5:52 PM in response to AppleVancouverby davidsh_seattle,Glad it's working for you. I wish Apple would document these issues more.
No payment necessary. Glad to help out.