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Cannot connect to Japanese iTunes Store on laptop

673 Views 12 Replies Latest reply: Oct 2, 2013 1:31 AM by Jerome Colas RSS
Jetlink314 Calculating status...
Currently Being Moderated
Sep 21, 2013 1:47 PM

So here's what happened. I recently gave my Windows 7 laptop to my friend because I was gifted a new laptop with Windows 8 (I know. Everyone hates it. Not much I can do about that.). Prior to doing so, I reformatted the HDD so that way he had a fresh OS on there. However, I forgot to back up my music I downloaded from iTunes. I have two iTunes accounts, one for the American store and the other for the Japanese. Since everything I downloaded on the former laptop is gone, I wanted to transfer whatever purchases I have left on my iPhone for music and apps from both stores on my new laptop. So I deauthorized my former laptop plus another computer so that way my new laptop was the only authorized PC for iTunes. Once I connected my iPhone (which still had iOS 6.1.3) to my laptop to sync, the following message popped up.



- This computer is no longer authorized for apps that are installed on the iPhone "XXXX's iPhone". Would you like to authorize this computer for items purchased from the iTunes Store? If you do not authorize this computer, 2 apps, including "ANA", and their data will be deleted from this iPhone.



Cancel                 Authorize     Don't Authorize -


When I click "Authorize", then this error message pops up.



- The iTunes Store is temporarily unavailable. Please try again later. -



I've been getting that error message in iTunes since Thursday night on both my laptop and when I try to connect on my iPhone (while being disconnected from my laptop). However, I updated my iPhone early this afternoon to iOS 7 and I'm able to successfully connect to the Japanese iTunes Store through my iPhone. It's just through my laptop now that's the issue. I need to be able to sync the apps and the music I purchased from the Japanese version onto this new laptop of mine. Until that happens, I believe everything I purchased through the American and Japanese store is stuck on my phone. How can I resove this issue? Any suggestions how I can authorize it? Why am I getting the error message mentioned above? Sorry for the lengthy description, but I wanted to make sure everyone knew the details. If you need further clarification, let me know!

iPhone 4S, iOS 6.1.3, Windows 8 OS (Toshiba laptop)
  • Jerome Colas Level 2 Level 2 (215 points)
    Currently Being Moderated
    Sep 30, 2013 8:55 AM (in response to Jetlink314)

    I had the same issue and have now solved it.


    Here is how:


    Hope this helps,


  • Jerome Colas Level 2 Level 2 (215 points)

    Hy Jetlink314.


    My issue was (and is, since it keeps re-appearing) with the US store. I have an account on the French store that has been working flawlessly.


    The issue seemingly being with cookies, you could try deleting the cookies possibly been used by iTunes.

    In addition to the YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies folder you can also try these :

    - Instead of only the "Roaming" folder within "AppData", also check within other folders (I have Local and LocalLow)

    - clear the Cookies folders in anything in "Apple Computer" or "Apple" and not only "Apple Computer/iTunes"

    - check the equivalent folders for other users of the computers, in "C:\Users\WhateverExistsHereonYourPC\" and not only"C:\Users\YourUserName\"


    Did this help?

  • Gazbo Level 1 Level 1 (0 points)

    I had the same problem.


    I solved it here...




  • kevbot96 Calculating status...

    How were you able to access the Japanese iTunes store? The reason it is unavailable is because the region you are in is the US (I assume). You can't theoretically download Japanese or European content in the US unless your I.P address shows that you are from that point of origin, in which iTunes will connect to the appropriate store.

  • kevbot96 Level 2 Level 2 (160 points)

    Well you seem to have isolated the issue being Windows 8. I did not know you could access the two stores with just an address and phone number You learn something new everyday! My suggestion is downloading it off of a windows 7 computer and just transfering it over to windows 8.

  • kevbot96 Level 2 Level 2 (160 points)

    Library perhaps? Maybe even your local college might be able to assist you. Open computer labs, etc. Good luck! I really hope you reconsider your next laptop Windows 8 isn't the next best thing lol

  • Jerome Colas Level 2 Level 2 (215 points)

    Hi Jetlink.

    LadyBytes solved the same issur by deleting everything in the C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes or YourUserName\AppData\Roaming\Apple Computer\iTunes folder.


    You can see her post here


    Hope this helps and have a great day,



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