7 Replies Latest reply: Oct 1, 2013 6:48 PM by jmobrian
jmobrian Level 1 Level 1 (0 points)

I am trying to install QuickTime on a Windows 7 (64 bit) machine with MSIE 8 (I am required to keep IE 8 for corporate software compatibility - I know there are newer versions).  I have iTunes installed and the package tried to install the lateste QuickTime but when it was downloading the software, a message popped up indicating the the latest (newest) QuickTime can't finish the install because I already ahve a newer version.

 

"A newer version of QuickTime is already installed.  This installation cannot proceed while the newer version of QuickTIme is installed."

 

I checked my programs list and have all the Apple software installed but NO QuickTime installed - it doesnt show being installed.  I followed a set of instructions the had me uninstall iTunes and the rest of the Apple software in a specific order, rebooted, checked they were in fact gone.  Then I tried to install Quicktime only - getting the same message.  Also tried to install iTunes again which installed fine until it got to the QuickTime install step where I eventually got the same message about not being able to install QuickTime.

 

I tried running a .mov at the Apple website while in IE 8 and it popped up a message saying I need to download QuickTime.  Yet, when I launch the same link while in Google Chrome, the .mov video runs...  Not sure if that is relevant, but it is very puzzling!

 

I worked with or IT folks and had virtually anythign in the Registry that had anythign to do with QuickTime deleted and still ended up at the same result.

 

Any ideas about what I can do get past this point & get QuickTime past the newer version hang up?  I really need QuickTime to operate.

 

Any guidance woudl be appreciated!


QuickTime, Windows 7
  • 1. Re: QuickTime wont install Win 7- says I'm already running a newer version
    Jacumba Level 4 Level 4 (2,325 points)

    jmobrian, this could be related to msi files - (microsoft installer files) located in C:\WINDOWS\Installer

    This is a post from a week or so ago, though not exactly the same wording as your computer got, but may shed some light on the installation.

     

    https://discussions.apple.com/message/22983610#22983610

  • 2. Re: QuickTime wont install Win 7- says I'm already running a newer version
    jmobrian Level 1 Level 1 (0 points)

    Hi Jacumba

     

    Thank you for the suggestion.  I tried looking for the Windows/Installer location but did not see one in Win 7.  I beginning to think the QT.msi file is hidden in some of the transferred files when I recently got a new laptop and our IT dept copied "stuff" from my old laptop to the new laptop...  Any Ideas how to search for the QuickTime.msi remnant file on my computer?

  • 3. Re: QuickTime wont install Win 7- says I'm already running a newer version
    Jacumba Level 4 Level 4 (2,325 points)

    That is why I suggested Windows Installer Clean-Up Ultility, from the Geeks. Cause you weren't likely to navigate the Windows OS thru C:\WINDOWS\Installer

    Why don't you try that first so I don't have to go thru a long post. If it don't work post back. There are isn't much that would stop the installation, your people don't know anything.

  • 4. Re: QuickTime wont install Win 7- says I'm already running a newer version
    jmobrian Level 1 Level 1 (0 points)

    Jacumba, I did follow the link instructions and tried the Windows Installer Clean-up from Geeks.  I should have posted that I tried it.  Nothing occured.  Nothing changed. No evidence that QuickTime is "installed" to "fix" or "clean-up".

  • 5. Re: QuickTime wont install Win 7- says I'm already running a newer version
    jmobrian Level 1 Level 1 (0 points)

    Jacumba,  I am seeing QuickTime in my registry now but in the HKEY_CURRENT_USER set but not in the HKEY_LOCAL_MACHINE.  Should I delete the QuickTime within the _USER and try a reinstall?

     

    9-30-2013 9-33-15 AM.jpg

  • 6. Re: QuickTime wont install Win 7- says I'm already running a newer version
    Jacumba Level 4 Level 4 (2,325 points)

      If you open the Folder Options control panel and click on the View tab, you want to make sure to have the computer show - Hide extensions for known file types and show - Hidden Files and folders. Then check for QT related MSI files and iTunes. In C:\WINDOWS\Installer you'd have to right click on each msi go to Properties and then Summary to see if it relates to QT.

     

    http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=w indows-vista

     

      I would delete any registry keys related to QT. But I doubt that would be an issue unless it was permission related. So right click on a registry key and go to Properties and click on the Security tab to see who owns QT.

    That could be why QT is not installing. If you don't have a Security tab you might have to go back into the Folder Options control panel under the View tab and uncheck - Use simple file sharing reccommended.

      Another thing could be where you just installed iTunes only, that an old msi file for iTunes could be causing this?

    Also if you used Windows Installer CleanUp Utility. The QT msi file shows up as QT. But the msi for Itunes shows up as a number, so hard to detect, usually the number will show as the version of iTunes.

      I seem to think this is permissions related or msi files

  • 7. Re: QuickTime wont install Win 7- says I'm already running a newer version
    jmobrian Level 1 Level 1 (0 points)

    Ah ha! Jacumba,  I think you have found something...  Below are images of the Quicktime _USER and the Permissions.  Notice - "Allow" is grayed out and is for all Group or User Names . I noticed when poking around in the C:\Windows folder after setting Folder options to View hidden, I saw QT player and QT installer (no MSI), buth these files were dated 2011.  I also show (below) the Advanced Security setting from within Permission (Permissions Tab and Owner Tab).  This is where I don't knwo what to change/enable to allow me permission to alter or set or reinstall QT.

     

    10-1-2013 8-39-39 PM.png10-1-2013 8-40-15 PM.png