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  • 1,635. Re: New Macbook Air - wifi connectivity problems
    satpak Level 1 Level 1 (0 points)

    I second that.

     

    It's not a router issue. Shouldn't be, when all other devices can successfully connect to the same router while this machine costing more than a grand fails to do so!!

     

    Two returns within two months. 

  • 1,636. Re: New Macbook Air - wifi connectivity problems
    John Potts Level 4 Level 4 (3,100 points)

    Dear DougsPlace and satpak

     

    I take your point that the routers in question clearly function, since other devices can connect to them easily.

     

    My point (which I confess I didn't express that well - I was pretty tired after a 14-hour day - hence all the typos in my post!) is that my Air can connect with some routers but not others.

     

    1 if my Air can't connect to any routers at all, it's clearly a Air problem

    2 if my Air can connect to some routers (which it can), then my Air clearly does function

    3 if nobody's devices can connect to a given router, it's clearly a router problem

    4 if some devices can connect to a given router, but my Air can't, it's clear that my Air has a problem with that specific router at that specific location

     

    In other words, in #4 above, that specific router at that specific location is behaving in some way that my Air can't handle. I don't know what - sending some protocol, using a particular channel, who knows.

     

    The fact is that my Air does work wirelessly in some locations with some routers (at home, and at a seminar I ran last Saturday), whereas it does not work wirelessly in other locations with other routers (last Friday week and yesterday, in two different locations, and where in both cases many other devices connected easily).

     

    So, I think that the router is half of the problem, and my Air is the other half of the problem. To summarise, my Air can't handle certain routers, because of whatever it is that that particular router is doing and whatever it is that my Air can't do.

     

    I don't think you can say that the router isn't part of the issue when my Air functions with some routers and not others.

     

    Message was edited by: John Potts

  • 1,637. Re: New Macbook Air - wifi connectivity problems
    satpak Level 1 Level 1 (0 points)

    "if some devices can connect to a given router, but my Air can't, it's clear that my Air has a problem with that specific router at that specific location"

     

    And would you still say the same if you had tested other devices like MacBook Pro 2010, iPad, hp, dell laptop with the same router and all those devices worked like a charm but not MBA?

     

    I'm not a tech genius to say that this is a software related issue or even a hardware related issue and I'm not blaming you absolutely. All I hoped was to get a good value for the money that I spent. I trusted apple would deliver a quality product anytime. Why would I want to buy one, return it within five days and buy a second one, try it with three different routers and waited to see it fail again on me, return it for the second time? and yet there are so many folks within the same forum just like me hoping that this would be resolved?

  • 1,638. Re: New Macbook Air - wifi connectivity problems
    John Potts Level 4 Level 4 (3,100 points)


    satpak wrote:

     

    "if some devices can connect to a given router, but my Air can't, it's clear that my Air has a problem with that specific router at that specific location"

     

    And would you still say the same if you had tested other devices like MacBook Pro 2010, iPad, hp, dell laptop with the same router and all those devices worked like a charm but not MBA?

    I don't understand your objection - that's exactly what I'm saying. Let me try again:

     

    Yesterday I ran a big seminar with 100+ participants in a hotel conference centre equipped with a wifi network.

    Other devices could access the wireless network easily, open web pages etc etc. These devices included iPhones, Samsung, Acer, Dell, Sony etc. Just to repeat: these other devices all functioned as they should on the wireless network. Like a charm, as you say.

     

    My device is a brand new 13" Air. It could not access the wireless network successfully. Sometimes it did not see the network at all and reported that I was not connected to the internet, and other times if it did connect, it could not open web pages. The Apple page for example was being called, but couldn't open. Some sites stayed stuck indefinitely with the progress bar at 50% (eg Apple's page), others simply timed out and an error message came up.

     

    So, yes, I would say that "if some devices can connect to a given router, but my Air can't, it's clear that my Air has a problem with that specific router at that specific location".

     

    satpak wrote:

     

    I'm not a tech genius to say that this is a software related issue or even a hardware related issue and I'm not blaming you absolutely. All I hoped was to get a good value for the money that I spent. I trusted apple would deliver a quality product anytime.

     

    Erm, satpak, I'm in the same boat as you. Why should you even think of blaming me? I spent my $2000 too.

  • 1,639. Re: New Macbook Air - wifi connectivity problems
    bugoy8 Level 1 Level 1 (0 points)

    John Potts wrote:

     

    Yesterday I ran a big seminar with 100+ participants in a hotel conference centre equipped with a wifi network.

    Other devices could access the wireless network easily, open web pages etc etc. These devices included iPhones, Samsung, Acer, Dell, Sony etc. Just to repeat: these other devices all functioned as they should on the wireless network. Like a charm, as you say.

     

    Understand that this is not an ideal solution.  Perhaps consider bringing along a USB wireless adaptor like the TP-Link WN823N as a back up?  I'm thinking of getting one myself in case the wireless of the MBA fails.

     

    Appreciate that its making up for Apple's shortcoming on this product but to be honest, it's quite hard to find anything comparable in my opinion.  And I'm not even a "fanboi".

     

    Also hope that Mavericks addresses the issue

  • 1,640. Re: New Macbook Air - wifi connectivity problems
    Cloudi Level 1 Level 1 (0 points)

    Hi andQlimax,

     

    Sorry not to have made myself clear.....

     

    I have used   E V E R Y   commonly available type of security without any difficulty at all, including Enterprise security.

     

    It's easier to say what I have not used, namely all the EAP-versions and TKIP.

     

    So, to answer yopur question, "Yes, I have used every type of WEP without any difficulty at all".

     

    Hope that helps!

  • 1,641. Re: New Macbook Air - wifi connectivity problems
    Cloudi Level 1 Level 1 (0 points)

    Hi John Potts,

     

    What a TERRIBLE experience for you, really  A  W  F  U  L !!!       Apple   TAKE NOTE ........  

     

    However, as far as I'm concerned, I'm sorry to say that in my opinion, your story shows that it is your shiny new MBA that is misbehaving in some way.  The routers, you report, were working just fine for others at the very same time you were having difficulty......

     

    Anyone else agree with John Potts ?

  • 1,642. Re: New Macbook Air - wifi connectivity problems
    Fujishu Level 1 Level 1 (0 points)

    John Potts,

     

    That is a lamentable situation and it is well past time for the problemes to be diagnosed and corrected SOMEHOW by Apple--perhaps a hardware replacement (provided a proper diagnosis can be made of which part might be bad). In the very short term, the USB device you mentioned might provide some peace of mind. (Thank you for the link).

     

    I am an Apple product-user with little technical experience, but it occurs to me to ask whether you have tried turning OFF bluetooth on your MBA and then re-testing it?

     

    In June, turning off bluetooth was suggested as a possible preventative strategy (and I believe it aids power-saving). I keep bluetooth turned off myself. I have an MBA running 10.8.4 with the original driver, no patch, because I am afraid I might have trouble rolling back the driver if I were to upgrade and then find that the WIFI has been compromised. Eventually, I will need to do something as I am missing out on all the new OSX tweaks that have been put into place.

     

    Like Cloudi, my particular MBA does not disconnect, no matter the network (no disconnects since June), when traveling, and does not seem to be choosy about distance from the router, router specifications, or security levels (password or open service). I've used both very old and newer ones (probably not "ac" however). Mine is a custom 13" 1.7/8/250 made in China between June 10-13. I should add that this particular computer sees WIFI signals at businesses and factories over 5 miles away, perhaps because I am situated on a hill. My old MB-Pro (2006, with a newer Airport card) does not have the same range.

     

    Might the WIFI radio be improperly installed in some units or could there be a loose or shifty connection that causes WIFI to become irregular from place to place? Would having all WIFI parts replaced be helpful to a dianosis, if all else has failed?

     

    I hope that a workable solution comes soon for your issues.

  • 1,643. Re: New Macbook Air - wifi connectivity problems
    Anorax1 Level 1 Level 1 (0 points)

    One thing I have noticed after extensive testing is that my MBA wireless ping and connection issues are better in a "quiet" wireless environment. At home the ping does still bounce around but I get full connection speeds and almost never disconnect.

     

    At work and in the Apple store the MBA 2013 model wireless really struggles. The big difference being a lot more wireless signals are present. My work and home use exactly the same wireless router (Draytek Vigor 27xx series). Yet my other N series devices and my USB wireless N adapter have no problem in a busy wireless signal environment.

  • 1,644. Re: New Macbook Air - wifi connectivity problems
    ILoveCarol Level 1 Level 1 (0 points)

    My MBA 2013 suffers the varying ping time under OS X 10.8.5.

     

    However, under bootcamp Windows 7 with the latest driver, ping time is uniform around 1ms.

     

    This proves conclusively, at least my machine is concerned, that it is a software-only issue.

  • 1,645. Re: New Macbook Air - wifi connectivity problems
    andQlimax Level 1 Level 1 (0 points)

    Hi Cloudi,

    I didn't talk about WEP.

     

    I talked about "WPA/WPA2 Personal", not "WPA", not "WPA2", not "WEP".

     

    So I guess you didn't tried any router that have "WPA/WPA2 Personal".

     

    There are thousand of modem/router in the world that you didn't tried of course.

  • 1,646. Re: New Macbook Air - wifi connectivity problems
    bwat47 Level 1 Level 1 (0 points)

    I just got a new macbook air yesterday, one of the first things I did was fully update it so I'm not sure if the original driver gave me issues.

     

    I do get the high ping times though, I checked ping in terminal and the jitter is very high, constantly going between 30-150ms ping even to my router's default gateway.

     

    The router is a pretty good one that gives me no trouble on other devices. Netgrear WNDR 4300 dual band. I checked both 2.4ghz and 5ghz band, both had the same latency issues. I live in a rural area and have almost no wireless interference, and used wifi analyzer on my nexus 7 to make sure my router is using a clean channel (channel 11 for 2.4 ghz, and for 5ghz there are no other dual band routers nearby). Using WPA2/AES security.

     

    I just followed the instructions from an earlier post to downgrade the wireless driver to the original version. Now pings are totally fixed. 1-3 ms to my router gateway and ~30-40ms to google. I will monitor my system and see if I recieve any connection drops (I had no drops with the 10.8.5 driver, only the high latency). So far so good with the original driver.

     

    To me it seems like it is likely a software issue that can be resolved via an update. I think a lot of the people that say its "working fine" with the latest driver just don't notice the high latency/jitter (at first I was one of the people saying its "working totally fine", the 150ms jitter just wasn't immediately noticeable to me until I tried certain network heavy tasks, basic web browsing appeared totally normal). The connection dropping issue with the original driver however seemes to only effect certain people, and could be some weird compatibility issue between how the driver behaves and how certain AP's behave, which is why its probably difficult for apple to diagnose and properly fix the issue. Hopefully we will get an update soon that will fix it, it seems like they are at least trying to fix it (and possibly 10.9 might behave better?)

  • 1,647. Re: New Macbook Air - wifi connectivity problems
    bwat47 Level 1 Level 1 (0 points)

    @Anorax1

     

    I have almost no wireless interference here, I live in a rural area and only one other wireless network even shows up for me (and its very far away), and thats only the 2.4ghz channel, on 5ghz there are no other networks in range. I experience the latency issue with the newest driver on both frequencies just as badly and its a very "quiet" wireless envirnment. Downgrading driver completely fixed the latency for me as I mentioned above.

  • 1,648. Re: New Macbook Air - wifi connectivity problems
    wsm0603 Level 1 Level 1 (0 points)

    OK so i bit the bullet and bought a Macbook Air i5/4gb/128gb and installed all the updates out of the box. My wifi connects fine to my Linksys E2000 circa 2009 in wireless G only mode with WPA-2 Personal. I get a good signal through five walls. I detected no lag, no hiccups, no disconnects when browsing the internet... everything seems to work fine including netflix, youtube etc.

     

    BUT, pinging my router reveals pings anywhere from 30ms to 100ms. So, I installed Windows 8.1 Beta via bootcamp and installed the WIFI driver provided by bootcamp and pings to my router via Windows are consistently 1ms.

     

    So I guess that would make it a fixable software issue in OSX, maybe to be fixed in upcoming Mavericks??? Could the high ping times be some sort of normal power saving feature??

     

    All in all I am satisfied with the computer as i will just be using it around the house and occasional travel.

  • 1,649. Re: New Macbook Air - wifi connectivity problems
    ClemsterSG Level 1 Level 1 (0 points)

    Just to add to the general discussion here. I bought a MBA 13 ten days ago at the local reseller Epicentre. It worked fine on my home network but when I took it out it would not connect to any public networks in hotels, coffeeshops etc. thg message that an IP address was issued appeared, cannot connect to the internet. What a disappointment, my ipad connected well. As a shareholder, customer and owner of several apple products I so far believed in the "It just works" slogan. I don't want to become an IT expert and yet spent hours trawling through fora like this to find a solution. To no avail. Bought the smaller Air in addition to my trusty Pro to travel a bit lighter but when I have to fear that I won't be able to connect it makes no sense. The Air was returned today. Apple go and fix it asap.