HT203768: Get help finding missing information in iCloud after restoring an iOS device

Learn about Get help finding missing information in iCloud after restoring an iOS device
phamdinhbinhnguyen

Q: My contacts in icloud were deleted by someone who has the password of my icloud (maybe available in some of the iphones i have sold before)

How can i recover my contacts ?

iPhone 4S

Posted on Oct 1, 2013 10:08 PM

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Q: My contacts in icloud were deleted by someone who has the password of my icloud (maybe available in some of the iphones i have sol ... more

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  • by phamdinhbinhnguyen,

    phamdinhbinhnguyen phamdinhbinhnguyen Oct 1, 2013 10:20 PM in response to phamdinhbinhnguyen
    Level 1 (0 points)
    Oct 1, 2013 10:20 PM in response to phamdinhbinhnguyen

    Please help me, i am so worried now

     

    My contacts are very important to me

     

    But now maybe someone has deleted them by mistake

     

    Thanks

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 2, 2013 6:15 AM in response to phamdinhbinhnguyen
    Level 10 (104,081 points)
    Apple TV
    Oct 2, 2013 6:15 AM in response to phamdinhbinhnguyen

    Welcome to the Apple community.

     

    The first thing that you should do and you should do it immediately, is to change the password for your Apple ID at My Apple ID

     

    If you have an iCloud backup of your device, you might try the following.

     

    The difficulty in restoring iCloud data from a back up is that the back up is older than the current version on iCloud and anything that is restored gets removed again when an iCloud sync occurs.

     

     

    1. Ensure the device is connected to your local network.
    2. Start the restore from iCloud back up.
    3. Allow the devices settings to restore (watch for the confirmation of completion).
    4. As the apps begin to restore pull the connection to your router WAN port (the one that goes to the telephone point).
    5. Wait for the time out confirmation.
    6. Navigate to settings > iCloud and turn off contact syncing (keep contacts when prompted).
    7. Reconnect the router to the internet and let the restore process complete.
    8. Delete any iCloud contacts from iCloud.com on a computer.
    9. Navigate to settings > iCloud and turn on contact syncing (merge contacts when prompted).

     

    May I suggest that you carry out a back up to iTunes before you try anything, that way should things become even worse, you can at least restore back to where you are now.