HT202814: About the security content of iTunes 11.1

Learn about About the security content of iTunes 11.1
R04CH

Q: angry

Why won't most of my music play on my ipod OR in itunes after the ios 7 / itunes 11.1 update???

Posted on Sep 23, 2013 12:23 PM

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Q: angry

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  • by ffiti,

    ffiti ffiti Sep 23, 2013 1:55 PM in response to R04CH
    Level 3 (806 points)
    iWork
    Sep 23, 2013 1:55 PM in response to R04CH

    Please clarify what you mean by "won't play".

  • by R04CH,

    R04CH R04CH Sep 24, 2013 7:02 AM in response to ffiti
    Level 1 (0 points)
    Sep 24, 2013 7:02 AM in response to ffiti

    Thank you for the quick response

     

    After both updates everything was fine for a few days. Yesterday however I noticed my iPod was skipping songs as I had it on 'shuffle', most of them just wouldn't play. I tried selecting these songs from my iPod but the text was grey instead of the usual black colour. There were also squares next to these songs with circles around them.

     

    When I got home I plugged in my iPod to my laptop, opened up iTunes and found exclamation marks with circles around them next to the songs that no longer play on my iPod. After ejecting my iPod I found that these songs don't even show up on my iPod anymore. They still show up on iTunes when the iPod is connected but they are still not playable.

     

    These songs played perfectly fine the night before. I've had this iPod (5th Generation touch) for months and never had any problems. This is why I think it has something to do with either the ios 7 update, the iTunes 11.1 update or both.

     

    I do not purchase music from iTunes. I buy CD's, download music using codes provided when I buy Vinyl records or download free music online.

     

    The songs that don't play are seemingly random. Some albums are entirely gone but most still have a few playable songs from that album. I'm still hopeful that all my music is not gone because as I mentioned before they still show up on iTunes, they just aren't playable. Please help.

  • by Nephilimx1973,

    Nephilimx1973 Nephilimx1973 Sep 28, 2013 1:32 AM in response to R04CH
    Level 1 (0 points)
    Sep 28, 2013 1:32 AM in response to R04CH

    having the same problem and its really p*ssing me off!, it seems everytime a plug in, it wipes new songs, ones that were fine the day before,

  • by ffiti,

    ffiti ffiti Sep 30, 2013 9:57 PM in response to R04CH
    Level 3 (806 points)
    iWork
    Sep 30, 2013 9:57 PM in response to R04CH

    Interesting you mention the squares on your iPod. Can you take a screenshot so that I can see them?

     

    Can you also screenshot the exclamation marks in iTunes?

  • by R04CH,

    R04CH R04CH Oct 2, 2013 3:09 PM in response to ffiti
    Level 1 (0 points)
    Oct 2, 2013 3:09 PM in response to ffiti

    I took screenshots. I would like to include them in this reply but when I click insert image a black box pops up. How do I attach images???

  • by R04CH,

    R04CH R04CH Oct 2, 2013 3:10 PM in response to R04CH
    Level 1 (0 points)
    Oct 2, 2013 3:10 PM in response to R04CH

    I still have not found a solution to this problem. nor do I understand what exactly is happening.

     

    About a week ago I deleted all music from the iPod. I spent hours attempting to add the music that I lost. (thankfully I saved most of it on an older laptop I previously used) Since then everything was fine. However the same thing has happened today.

     

    Just like before the missing songs are just random and not even the same as the ones that were deleted before.

     

    I should also mention I backed up the iPod after having spent almost an entire day adding music to it. I clicked "Restore backup" from iTunes and nothing changed.

     

    Is my iPod corrupted? I don't want to go through the trouble of replacing it only to have the same thing happen a 3rd time. I don't think I will be using ipods/or itunes if I don't find a solution soon.

  • by R04CH,

    R04CH R04CH Oct 3, 2013 9:37 PM in response to ffiti
    Level 1 (0 points)
    Oct 3, 2013 9:37 PM in response to ffiti

    I just downloaded the latest iTunes update "11.1.1". My music is still gone.

  • by ggggggrrrrrrr,

    ggggggrrrrrrr ggggggrrrrrrr Nov 4, 2013 1:36 PM in response to R04CH
    Level 1 (0 points)
    Nov 4, 2013 1:36 PM in response to R04CH

    Apple: very disappointing what you are doing. Where is my music after the latest update??????????

    Customers NOT happy.

  • by Tammyjp,

    Tammyjp Tammyjp Dec 22, 2013 9:50 AM in response to R04CH
    Level 1 (0 points)
    Dec 22, 2013 9:50 AM in response to R04CH

    BEYOND ANNOYED!!!!! PIECE OF JUNK APPLE ITUNES!!!  Same dang thing happened to me, but I did not opt in for the update!!!  #$@# Apple locked me out of itunes after several times of not opting in for the update!  Shut off my computer, restarted several times, nothing.  I would select the itunes icon from my menu bar, and it would flash in and out for acouple seconds, then ....nothing.  I selected from the app folder.. same thing. 

     

    APPLE get your act together!!  Your crappy updates are destructive.  I am ready to donate my entire apple collection to the junkyard.   I am now forced to download the update.  I am guessing I will probably lose my entire itunes library.  THANKS!!!

  • by Chris CA,

    Chris CA Chris CA Dec 22, 2013 9:56 AM in response to Tammyjp
    Level 9 (79,611 points)
    iPhone
    Dec 22, 2013 9:56 AM in response to Tammyjp

    Tammyjp wrote:

    I am guessing I will probably lose my entire itunes library.  THANKS!!!

    You do have everything backed up, correct?

  • by Gordon K Werner,

    Gordon K Werner Gordon K Werner Dec 22, 2013 6:30 PM in response to R04CH
    Level 1 (0 points)
    Dec 22, 2013 6:30 PM in response to R04CH

    can you find the files in your iTunes folder on your computer? or are they completely gone?