KWTMEDIA

Q: bluetooth keyboard keeps disconnecting

Since changing the batteries in my wireless bluetooth keyboard. the keyboard keeps randomly dropping the connection, this is most frustrating and wondered if anyone else is experiencing the same issue and what you did to resolve it

Any help greatly appreciated

Mac OS X (10.7.3)

Posted on Oct 3, 2013 5:16 AM

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Q: bluetooth keyboard keeps disconnecting

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  • Helpful answers

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill Oct 3, 2013 5:37 AM in response to KWTMEDIA
    Level 8 (38,082 points)
    Peripherals
    Oct 3, 2013 5:37 AM in response to KWTMEDIA

    Try making the KB a favorite.

     

    Barry

  • by ARCTOS Inspector,Helpful

    ARCTOS Inspector ARCTOS Inspector Oct 4, 2013 4:36 PM in response to Barry Hemphill
    Level 1 (5 points)
    Oct 4, 2013 4:36 PM in response to Barry Hemphill

    I'm having the same problem with my A1016.  I love this keyboard - I do not care for the chicklet keyboard.

     

    I had this problem a while back, went through several different discussion boards, reset PRAM, set as favorite, changed batteries, rebooted, etc. - all the easy stuff.  Now the behavior has returned.  (Also note that I could not reset the PRAM w/a wireless keyboard - I had to dig the old wired one out of the closet).

     

    I've checked next door - there's no microwave running.

     

    I've turned on the RSSI Monitor Connection (ALL:  System Preferences>Bluetooth>select item>arrow next to gear in bottom of pane).  I see the connection jumping all over from -60 to -46.  To be honest, I'm not exactly sure what this is telling me - it looks like connection frequency strength. 

     

    So, is there a better way to REALLY address this problem?  Something in Terminal?  How can we get to the real bottom of this?

     

    The random loss of the keyboard is most annoying - it only happens when I'm on a tight deadline (of course).

  • by KWTMEDIA,Helpful

    KWTMEDIA KWTMEDIA Oct 4, 2013 11:39 PM in response to KWTMEDIA
    Level 1 (0 points)
    Oct 4, 2013 11:39 PM in response to KWTMEDIA

    Thanks for your suggestions everyone, tried all the above and nothing resolved.

    I returned the keyboard to the apple store and they exchanged as still under warranty, turns out keyboard was faulty, replacement works perfectly, I suppose with everything being micro components it's not impossible for hardware failure to be a fault, tbh never expected just changing battery to cause that though , thank once again

  • by Wedge954,

    Wedge954 Wedge954 Oct 29, 2013 2:26 AM in response to KWTMEDIA
    Level 1 (0 points)
    Oct 29, 2013 2:26 AM in response to KWTMEDIA

    I had a similar problem, picked up a tip from a 2007 post on this problem.

    Remove battery cap on keyboard or trackpad, place a small piece of folded tin foil between the batteries and the cap, replace cap. problem solved..

  • by Morty89,

    Morty89 Morty89 Jun 8, 2014 3:27 AM in response to Wedge954
    Level 1 (55 points)
    Jun 8, 2014 3:27 AM in response to Wedge954

    I followed Wedge954's advice, fixed my problem completely, no more disconnecting!
    Anyone with the same problem: Your keyboard is fine, the batteries are just a little loose.

    Placing a small piece of folded tin foil under the cap will fix that . (at least it did for me)

  • by BloodweiserDK,

    BloodweiserDK BloodweiserDK Jan 10, 2015 1:41 AM in response to Morty89
    Level 1 (0 points)
    Jan 10, 2015 1:41 AM in response to Morty89

    Samething worked for me! Just make sure it's a decent size lump you put between the batteries. It should feel a little tighter than normal, when you screw the lid back on.

  • by Mui61,

    Mui61 Mui61 Jan 28, 2016 4:51 AM in response to BloodweiserDK
    Level 1 (0 points)
    Jan 28, 2016 4:51 AM in response to BloodweiserDK

    Thank you for this advice. My fatherinlaw has been having problems for the last month with intermittently losing connection when typing.

    we tried resetting the pairing of the keyboard, then discovered this post.

    The tin foil as you've described has to be a sizeable lump for it to work.

    Cant believe that with all this technology, it comes down to a spring losing its tension!!!